Samsung UA78JS9500RXUM, UA65JS9000RXZN There Is a Problem with the Picture, Testing the picture

There Is a Problem with the Picture

Testing the picture

MENU/123 MENU Support Self Diagnosis Picture Test Try Now

Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. The Picture Test displays a high definition picture you can examine for

flaws or faults.

The problem

Try this!

	If your Samsung Television is flickering or dimming sporadically, you may need to
Flickering and	disable some of the energy efficiency features. Disable Energy Saving (MENU/123
Dimming	MENU	System	Eco Solution	Energy Saving) or Eco Sensor (MENU/123
	MENU	System	Eco Solution	Eco Sensor).
	If the colour on your Samsung television screen is not correct or the black and
	white colours are off, run Picture Test (MENU/123				MENU	Support	Self
	Diagnosis	Picture Test).
	If the test results indicate that the problem is not caused by the TV, do the
Component	following:
Connections/Screen	●● Confirm that the One Connect's video input connectors are connected to the
Colour	correct external device video output connectors.
	●● Check the other connections as well. If the TV is connected to an external
	device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged
	into their proper connectors.
	If the colours on your Samsung TV are correct but just a little too dark or bright,
Screen Brightness	try adjusting the following settings first.
	●● Go to the Picture menu and adjust the Backlight, Contrast, Brightness,
	Sharpness, Colour, and Tint (G/R) settings.
Ghosting, Blurring, or	If you notice ghosting or blurring on the screen, use the Auto Motion Plus function
	(MENU/123	MENU Picture Picture Options			Auto Motion Plus) to resolve
Juddering
	the issue.
	If your Samsung TV appears to turn off by itself, try disabling some of the TV's
	energy efficiency functions. See if Sleep Timer (MENU/123					MENU	System
Unwanted Powering	Time Sleep Timer) has been enabled. The Sleep Timer automatically turns the
	TV off after a specified period of time. If the Sleep Timer has not been enabled,
Off
	see if No Signal Power Off (MENU/123			MENU System		Eco Solution
	No Signal Power Off) or Auto Power Off (MENU/123				MENU System Eco
	Solution	Auto Power Off) has been enabled and disable them.
	When the TV is turned on, the remote control receiver flashes 5 times before the
	screen turns on.
	If you are having problems powering on your Samsung television, there are a
Problems Powering On	number of things to check before calling the service department. Confirm that the
	TV's power cord is connected correctly at both ends and that the remote control
	is operating normally. Make sure that the aerial cable or cable TV cable is firmly
	connected. If you have a cable/satellite box confirm that it is plugged in and turned
	on.
Unable to find a	If your TV is not connected to a cable box or satellite box, run Setup (MENU/123
Channel	MENU System		Setup) or Auto Tuning (Broadcasting			Auto Tuning).