Other Issues

The problem

Try this!

 

Watching TV for an extended period of time causes the panel to generate heat.

 

The heat from the panel is dissipated through internal vents running along the

The TV is hot.

top of the TV. The bottom, however, may feel hot to the touch after extended

use. Children watching TV need constant adult supervision to prevent them from

 

 

touching the TV. This heat, however, is not a defect and does not affect the TV's

 

functionality.

 

 

 

HD channels will have black bars on either side of the screen when displaying

 

upscaled SD (4:3) content.

The picture won’t

Black bars will appear at the top and bottom of the screen when you watch

display in full screen.

movies that have aspect ratios different from your TV.

 

Adjust the picture size options on your external device or set the TV to full

 

screen.

 

 

The "Mode Not

The output resolution of the attached device is not supported by the TV. Check

Supported" message

the TV's supported resolutions and adjust the external device’s output resolution

appears.

accordingly.

 

 

The Subtitles item in the

You cannot select the Subtitles menu if you have selected a source connected to

the TV via HDMI or Component. To view captions, turn on the external device's

TV menu is greyed out.

caption function.

 

 

 

The TV smells of plastic.

This smell is normal and will dissipate over time.

 

 

The TV is tilted to the

Remove the base stand from the TV and reassemble it.

side.

 

 

 

The Broadcasting option

Broadcasting is only available when the Source is set to TV.

The Broadcasting menu cannot be accessed while you watch TV using a cable

has been deactivated.

box or satellite receiver.

 

 

 

The settings are lost

If the Use Mode is set to Store Demo, the TV's audio and video settings are

automatically reset every 5 minutes.

after 5 minutes or every

Change the Use Mode (MENU/123 MENU Support Use Mode) to Home

time the TV is turned off.

Use.

 

 

 

 

Check the cable connections and reconnect them.

There is an intermittent

Loss of audio or video can be caused by using overly rigid or thick cables.

loss of audio or video.

Make sure the cables are flexible enough for long term use. If you are mounting

 

the TV to a wall, we recommend using cables with 90-degree connectors.

 

 

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Samsung UA55JS9000RXUM manual Other Issues, Broadcasting option, Change the Use Mode MENU/123 Menu Support Use Mode to Home