Samsung UA55JS9000RXUM, UA65JS9000RXZN manual Cant Hear the Sound Clearly, Testing the sound

I Can't Hear the Sound Clearly

Testing the sound

MENU/123 MENU Support Self Diagnosis Sound Test Try Now

"" This function is not available on certain models in specific geographical areas.

If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

The problem

Try this!

There is no sound or	Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)
the sound is too low at
	connected to your TV.
maximum volume.
	Set MENU/123 MENU Sound Speaker Settings Speaker Select to TV
	Speaker.
	If you are using an external device, check the device’s audio output option. (For
	example, you may need to change your cable box’s audio option to HDMI if the
The picture is good but	box connected to your TV is using an HDMI cable.)
there is no sound.	To listen to the computer sound, connect the external speaker to the computer’s
	audio output connector.
	If your TV has a headphone jack, make sure there is nothing plugged into it.
	Reboot the connected device by disconnecting and then reconnecting the
	device’s power cable.
	Make sure that the audio cable is connected to the correct audio output
	connector on the external device.
The speakers are making	For aerial or cable connections, check the signal information. A low signal level
an odd sound.	may cause sound distortions.
	Run Sound Test (MENU/123 MENU Support Self Diagnosis Sound
	Test).