Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto Update functions on the TV's menu ( > Settings > Support > Software Update > Update now or Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected. ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Sound Test or Start Picture Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 1.5~1.8 m away.

•If your TV came with a Remote Control (Bluetooth Remote), make sure to pair the remote to the TV. (Please refer to the e-Manual.)

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Samsung UA49KS7500KXXV, UA65KS8500KXZN Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
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UA49KS7500KXXV, UA55KS7500KXXV, UA65KS7500KXXV, UA65KS8500KXZN specifications

The Samsung UA65KS8500KXZN, UA65KS7500KXXV, UA55KS7500KXXV, and UA49KS7500KXXV are part of Samsung’s highly acclaimed KS series of 4K Ultra HD Smart TVs, known for their exceptional picture quality, innovative technology, and sleek design. These models exemplify Samsung's commitment to providing consumers with an immersive viewing experience.

Starting with the UA65KS8500KXZN, this 65-inch model features a stunning Quantum Dot display, delivering vibrant colors and high brightness levels that bring every scene to life. It utilizes the Ultra Black technology to reduce reflections, ensuring a clear viewing experience even in bright environments. The TV supports HDR1000, which enhances the dynamic range and allows viewers to see details in both the brightest and darkest areas of the image.

The UA65KS7500KXXV, with its 65-inch display, retains many of the features of the UA65KS8500, but the flat screen design offers a more traditional aesthetic. Like its counterpart, it also incorporates Quantum Dot technology and HDR support, making it perfect for movie enthusiasts seeking high-quality visuals. The design is sleek and modern, ideal for contemporary living spaces.

The UA55KS7500KXXV and UA49KS7500KXXV are slightly smaller, with 55-inch and 49-inch displays, respectively. These models cater to those who require a compact TV without sacrificing quality. They also feature Quantum Dot technology and HDR support, ensuring that viewers enjoy a stunning picture quality regardless of size. The series comes with Samsung's Smart Hub, which provides easy access to a variety of streaming services and apps.

All models in the KS series utilize Samsung’s Tizen OS, offering a user-friendly interface and seamless navigation. They come equipped with powerful sound technology, producing clear audio that complements the breathtaking visuals. Additionally, these televisions support HDMI and USB connectivity, enhancing compatibility with various devices.

In summary, the Samsung UA65KS8500KXZN, UA65KS7500KXXV, UA55KS7500KXXV, and UA49KS7500KXXV are excellent choices for anyone looking to upgrade their home entertainment system. With cutting-edge technology, exceptional picture quality, and ease of use, these TVs are designed to transform how viewers experience their favorite content.
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