Manuals / Samsung / TV and Video / Televisions

Samsung UE46H7090SVXZG, UE40H6620SVXZG, UE55H6740SVXZG, UE55H6750SVXZG manual Troubleshooting

Models: UE60H7005SQXXE UE40H6740SVXZG UE48H6770SVXZG UE48H6690SVXZG UE48H6590SVXZG UE48H6750SVXZG UE40H6590SVXZG UE55H6600SVXZG UE55H6690SVXZG UE60H7090SVXZG UE48H6600SVXZG UE40H6690SVXZG UE55H6740SVXZG UE40H6600SVXZG UE55H6590SVXZG UE40H7005SQXXE UE48H6740SVXZG UE55H6770SVXZG UE55H7005SQXXE UE55H7080SVXZG UE46H7080SVXZG UE40H6770SVXZG UE55H6750SVXZG UE55H6620SVXZG UE40H6750SVXZG UE40H7090SVXZG UE46H7090SVXZG UE55H7090SVXZG UE46H7005SQXXE UE48H6620SVXZG UE40H6620SVXZG

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187 To connect the CI CARD Adapter, follow these steps:

Teletext Feature

Troubleshooting

Getting Support

191 Support through Remote Management

193 Finding the Information You Need for Service

There is a problem with the screen

193 Testing the Picture

I can't hear the sound clearly

196 Testing the Sound

I can't see 3D images clearly.

197 Testing 3D Picture Quality

There is a problem with the broadcast.

The computer won't connect.

I can't connect to the Internet.

Data Service

The Schedule Recording/Timeshift function isn't working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Notes and Precautions

Before Using the Recording and Timeshift Functions

205Before Using the Recording and Schedule Recording Functions

206Before the Using Timeshift Function

S-Recommendation Disclaimer

207S Recommendation with Voice Interaction

207S Recommendation

Before Using 3D Viewing Mode

208 3D Precautions

211 Supported Resolutions for each 3D Mode

Read Before Using Voice, Motion, or Face Recognition

213 Precautions for Voice, Motion and Face Recognition

215Requirements for Using Voice, Motion, or Face Recognition

Read Before Using SAMSUNG APPS

Web Browser Restrictions

Photo, Video, and Music File Limitations

220Storage Device File Transfers

221Supported External Subtitles

221Supported Internal Subtitles

222Supported Image Formats and Resolutions

222Supported Music Formats and Codecs

223Supported Video Codecs

Restrictions

225Restrictions to PIP (Picture-in-Picture)

225Flexible CI

Read After Installing the TV

226 Picture Sizes and Input Signals

226Installing an Anti-Theft Kensington Lock

227Read Before Setting Up a Wireless Internet Connection

Computer Connection Precautions

228IBM

228MAC

229VESA DMT

Supported Video Resolutions

Read Before Using the Bluetooth Devices

231 Restrictions for using Bluetooth

Licence

Glossary

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Samsung UE46H7090SVXZG, UE40H6620SVXZG, UE55H6740SVXZG, UE55H6750SVXZG, UE55H7090SVXZG, UE48H6740SVXZG manual Troubleshooting

Contents

Manual Contents Internet Connection TV Viewing and Recording Features General Troubleshooting Using the Smart TV Samsung Smart TVSetting up Smart Hub Downloading applications Using Voice Control Setting up Voice ControlUsing Motion Control Setting up Motion ControlUsing the Samsung Smart Control Samsung Smart ControlUsing the Samsung Smart Control Entering option menu using Samsung Smart Control Using the Football Mode Activating Football ModeUsing the Multi-Link Screen Using the Multi-Link ScreenEditing channels Running Editing ChannelSorting the channel list Connecting Aerial Video Device Connection HdmiConnecting Hdmi Connecting Component Connecting External Input Connecting Scart Connecting Hdmi ARC TV Audio through the External SpeakersConnecting Digital Audio Optical Connecting Headphone Connecting Audio Output Connecting with the Hdmi DVI Port Connecting to a ComputerConnecting via Hdmi Port Connecting via Samsung LinkConnecting Hdmi Port Connecting Hdmi DVI Port Connecting Samsung Link Connecting Home Network DlnaConnecting with a Mobile Device Connecting via Smart ViewMobile Device Screen on TV Screen Mirroring Not searching for the TV on mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Allow/Reject the connection via mobile devicesNetwork Wi-Fi Direct Try Now 111Connecting Home Network Dlna Connecting via Smart ViewName of TV on Network Input Signal SelectionUniversal remote setup Network Device Name Try NowWhen you see this alarm icon on the screen Inserting Batteries into Samsung Smart ControlPairing Samsung Smart Control Reconnecting Samsung Smart ControlUsing Samsung Smart Control Button FunctionsColours and shape may vary depending on the model Keypad ¢ Mute / ADUsing the TV by Moving the Samsung Smart Control Additional FunctionsUsing the TV with the Touchpad Menu Access & Item SelectionMoving the Focus/Pointer Displaying the Context-sensitive Menu on Smart Hub Moving to the Smart Hub panelScrolling on the Web Browser Speaker Settings Multi-Link ScreenSign Web BrowserManual Set the Onscreen Remote Size optionSetting Up the Universal Remote Control System Universal Remote Setup Try NowUsing the TV Remote Controlling External Devices with the TV RemoteExternal Device Registration Universal Remote Features Connecting a Bluetooth Keyboard Connecting a KeyboardConnecting a USB Keyboard System Device Manager Keyboard Settings Try NowChanging Keyboards Try Now Using the KeyboardSwitch Input Language Keyboard LanguageConnecting a USB Mouse Connecting a MouseUsing the Mouse Connecting a Bluetooth MousePrimary Button Changing Mice Try NowChanging Mouse Buttons and Pointer Speed Try Now Pointer SpeedEntering Text Using Qwerty Using Additional FunctionsEstablishing a Wired Internet Connection Connecting a LAN CableNetwork Network Settings Try Now Settings Network Connecting to a Wired Internet Network AutomaticallyConnecting to a Wired Internet Network Manually Network Network SettingsIP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network AutomaticallyConnecting to a Wireless Internet Network Manually Wireless networkConnecting to a Wireless Internet Network with WPS 111 222IP auto setting failed Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues No network cable found Try Now Try NowTroubleshooting Wireless Internet Connectivity Issues Wireless network connection failed, Try Now Try NowUnable to connect to a wireless router Try Now Try Now Mobile Network Supported Telecom and Model NameChecking the Internet Connection Status Network Network Status Try NowChanging the Channel/Volume Using Multi-Link ScreenSelecting a Feature Multiple Functions on a Single ScreenPairing Bluetooth Headphones Select Speaker Settings from the Settings menuSelecting the Audio-Source Screen Smart Hub Open Smart Hub Try Now Testing Smart Hub connectionsSmart Hub Support Self Diagnosis Smart Hub Connection TestOpening the Home Screen Setting your favourite itemHome Screen Settings, and set Auto Start to On Deleting browsing historyUsing the Smart Hub Tutorial Resetting Smart HubMoving to the Panel Screen Using Smart Hub with Samsung Account Creating a Samsung AccountSmart Hub Samsung Account Try Now Creating a Samsung Account using a Facebook Account Navigate to Smart Hub Samsung Account and select LogEasily Logging Into Your Samsung Account Saved on the TV Signing into Samsung AccountLogging into and Saving a Samsung Account Smart Hub Samsung Account LogLinking My Samsung and App Accounts Disconnecting a Linked AccountSmart Hub Samsung Account Link Service Accounts Linking an App AccountSmart Hub Samsung Account Changing and Adding Information to Samsung AccountDeleting All Samsung Accounts from the TV Smart Hub Samsung Account Remove Accounts from TVDownloading/Deleting a Game Using the Games PanelUsing Pop-Up Menu Functions Viewing Detail Information of the GameInstalling an App in the Detailed Game Information Screen Installing and Running a GameQuickly Installing Games Launching a GameRemoving a Game Managing Downloaded or Purchased GamesUpdating a Game Rating/Sharing/Reviewing a GameUsing Samsung Apps Panel Delete Update appsMove Delete MultipleInstalling an App Quick InstallationInstalling an App from the Detailed App Information Screen Launching an App Default AppsUsing Web Browser Web Browser ManualCommand and Status Bar at a Glance Browsing Preferences Rearranging Apps on the Samsung Apps Screen Removing an App from the TV Removing an AppRemoving Multiple Apps Updating an App Samsung Apps FeaturesSetting Auto App Update Enabling Automatic TickersSetting Push Notification Using an App while Watching TVUsing On TV Panel Popular Videos Viewing the Programme Schedule of Digital ChannelsProgramme Recommendations by Time Watching a Recorded ProgrammeViewing Detailed Programme Information Smart Hub On TV Settings Settings On TV Configuring On TV SettingsRemoving Adult Content from the Recommended List Receiving Automatic NotificationsUsing Films and TV Shows Panel Using Pop-Up Menu Functions Instant Content PlayingSmart Hub VOD Rating Lock Restricting Purchased Content ViewingWatching a Movie/TV Programme Navigate to Smart Hub and set VOD Rating Lock to OnRating and Sharing a Purchased Content Rating ContentSharing With SNS Playing Media Content from a USB Device Playing Photos, Videos, and Music MultimediaSafely Removing a USB Device Allowing Connection with a Computer/Mobile DeviceSelect Disconnect USB Device from the list When Connected through Home Network Dlna When Connected through Samsung LinkPlaying Media Content from a Storage Service Buttons and Functions Available while Viewing Photos Pause / PlayPrevious / Next Buttons and Functions Available while Watching Video Rewind / Fast ForwardRepeat Select SceneSubtitles Picture SizeRepeat Sound ModeButtons and Functions Available while Playing Music ShuffleSort by Functions on the Media Content List ScreenFilter OptionsEnabling Voice Control TV Control using your VoiceUsing the Voice Recognition Tutorial System Voice ControlLearning Voice Control Basics Changing Voice Control LanguageSystem Voice Control Language Using the Voice Interaction function Interactively Enabling/Disabling TV VoiceEnabling TV Voice in Selected Voice Gender Checking Illumination Motion Control Environment Check TV Control using MotionsTesting Ambient Illumination Using the TV Camera System Motion ControlLearning Motion Control Basics Using Motion Control TutorialActivating Motion Control System Motion Control Motion ControlReturning to the previous menu Moving to the Smart Hub panelAdjusting Pointer Speed Showing and Hiding Animated Motion GuideDisplaying Smart Hubs context menu Motion Control Screen Layout Motion Control Layout on the TV ScreenMotion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Signing in with Face Recognition Registering Your Face to Your Samsung AccountChanging Login Method to Face Recognition Signing into Samsung Account with Your FaceBroadcasting Guide Try Now EPG Using the GuideDigital Broadcast Information at a Glance RecordingSupport Self Diagnosis Signal Information Try Now Change the Broadcast SignalDigital Signal Info and Strength Checking the Current Programme InfoRecording Programmes Creating a USB Recording DeviceOn TV Recorded TV or Multimedia USB Drive Managing USB Recording Devices Instant and Schedule Recording options from the Guide Recording ProgrammesInstant Recording Schedule Recording option on a Specified Date and TimeButtons and Functions Available While Recording a Programme Editing Schedule Recording Sessions Managing the Schedule Recording ListDeleting Schedule Recording Sessions Broadcasting Schedule ManagerAvailable Buttons and Features while Playing Recordings Viewing Recorded ProgrammesStop Highlights Player Live TVSubtitle Settings Repeat ModeSearch Saved File List Features Managing Recorded FilesSorting the Saved File List Digital Channel Schedule Viewing Setting Up a Schedule ViewingSetting Up Schedule Viewing Analogue Channel Schedule ViewingManaging the Schedule Viewing List Deleting Schedule Viewing SessionsEditing Schedule Viewing Sessions Go to Live TV / Stop Timeshift Using TimeshiftTimeshift requirements PauseBroadcasting Channel List Try Now Using the Channel ListUsing Options Changing to FavouritesEditing Registered Channels Registering, Removing, and Editing ChannelsRegistering and Removing Channels Removing Registered ChannelsLocking/ Unlocking Channels Enabling/Disabling Password Protection on ChannelsChanging Numbers Edit Channel NumberRegistering the Current Channel as a Favourites Creating a Personal Favourites ListRegistering a Channel as Favourites Registering Multiple Channels as FavouritesEdit Favourites Features Viewing Favourites List Channels OnlyEditing a Favourites List Removing Registered Channels from a Favourites List Rearranging a Favourites ListRenaming a Favourites List Copying a Favourites List to a Different Favourites ListEnabling Football Mode Adding Realism to SportsExtracting Highlights Automatically Record Functions Available in Football ModeManual Highlight RewindPause / Play Fast ForwardViewing a Sports Event Recorded in Football Mode Watch Live TV at the same timeGo to Social TV / Social TV TV-Viewing Support Features Showing SubtitlesSubtitle Options Changing Teletext Language Digital TextPIP Broadcast Viewing Scanning for Available Channels Aerial Connection TypeGenre Selection Selecting the Broadcast Audio OptionsAudio Description Adult genre enablingUsing the Channel Settings Manual TuningCountry Area Analogue Channel Tuning When Aerial Source is set to Terrestrial or CableDigital Channel Tuning Channel modeBroadcasting Channel Settings Transfer Channel List Try Now Fine-Tuning the ScreenBroadcasting Channel Settings Fine Tune Try Now Transfer Channel ListBroadcasting Channel Settings Satellite System Try Now Satellite SystemPage CAM video transcoding Common InterfaceBroadcasting Common Interface Try Now CI Menu Application InfoChanging the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing EnvironmentAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance Try Now Motion Lighting Try NowAdjusting the Picture for Easier Viewing Picture Options Cinema Black Try Now Film Mode Try NowMotion Plus Try Now Smart LEDViewing in 3D Starting 3DPicture 3D Try Now Changing the 3D Mode Picture 3D 3D Mode Try NowAdjusting the 3D Effect Picture 3DPicture Support Functions Picture PIPChanging the Picture Size and Position Choosing the Right Screen SizeResetting the Picture Mode Settings Adjusting the Screen PositionAdjusting the 43 Screen Size Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentDTS TruSurround Try Now Using Sound EffectsSound Sound Effect Try Now DTS TruDialog Try NowDesignating the TVs Installation Type Sound Support FunctionsSelecting Speakers Multiroom Link Sound Speaker Settings TV Speaker Multiroom LinkVolume Level Speaker TestListening to the TV through Bluetooth Headphones Enabling the Sound Additional SettingsListening to 3D Audio in 3D Mode Resetting All Sound SettingsSetting the Clock using Digital Broadcast Info Setting the Time and Using the TimerSetting the Current Time If the Clock is Wrong in Auto ModeUsing the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using Off Timer System Time Off Timer Try Now Timer OffMusic / Photo Using the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn System Anynet+ HDMI-CEC Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC Auto Turn Off Try NowSelecting an External Device Using Anynet+ HDMI-CECAccessing the External Devices Menu Anynet+ HDMI-CECLoading Pages using Keywords Using the e-ManualAdditional e-Manual Features Launching the e-ManualUpdating the e-Manual to the Latest Version Using History to Load Previously Read PagesAccessing the Menu from the e-Manual Try Now Loading Pages from the IndexUpdating Software using a USB connection Updating the SoftwareUpdating Software over the Internet Protecting the TV from Hacking and malicious code Enabling Automatic Software UpdatesSoftware update via satellite channel Checking the TV and Connected Storage MediaAutomatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnSystem Smart Security Settings Auto Scan If malicious code is detectedEnabling Voice Guide for the Visually Impaired Using Other FunctionsSystem Accessibility Voice Guide Channel List Source Guide On TV Voice ControlAdjusting the Menu Transparency Enabling the High ContrastChanging the Menu Language Setting Up a PasswordExpanding the Smart Hubs Focus Area Checking NotificationsEnabling Game Mode Programme Rating LockEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling/Disabling the Front Indicators Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Enabling/Disabling Sound FeedbackSystem DivX Video On Demand Try Now Support Use Mode Try Now Restoring the TV to the Factory SettingsSupport Self Diagnosis Reset Try Now Turning the TV into a Display Model for retail storesUsing Data Service Data ServiceAuto Run Data Service Broadcasting Channel Settings Auto Run Data ServiceUsing HbbTV HbbTVTo connect the CI CARD, follow these steps Connecting to a TV Viewing Card slotUsing the CI or CI+ Card To watch paid channels, the CI or CI+ Card must be insertedTo connect the CI Card Adapter, follow these steps Using the CI or CI+ Card Teletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Getting Support Support Remote Management Try NowHow Does it Work? Testing the Picture There is a problem with the screenFinding the Information You Need for Service Support Contact Samsung Try NowSetup or Auto Tuning Broadcasting Auto Tuning SensorEnough Cant hear the sound clearly Testing the SoundSet Sound Speaker Settings TV Sound Output to TV Speaker Support Self Diagnosis Sound Test Try NowTesting 3D Picture Quality Cant see 3D images clearlySupport Self Diagnosis 3D Picture Test Try Now There is a problem with the broadcast Computer wont connectCant connect to the Internet Service Messages, disable Auto Run Data ServiceSchedule Recording/Timeshift function isnt working Anynet+ HDMI-CEC isnt working Am having trouble launching/using apps Want to reset the TVMy file wont play Change the Use Mode Support Use Mode to Home Use Other IssuesSignal Information Broadcasting optionProblem Try this POP TV’s internal Banner ad appears on Before Using the Recording and Timeshift Functions Before Using the Recording and Schedule Recording FunctionsClock Before the Using Timeshift Function Recommendation Disclaimer Recommendation given to common speech commandsContent recommendations to fit your TV viewing preferences Recommendation with Voice InteractionBefore Using 3D Viewing Mode 3D PrecautionsPage Safety Precautions Supported Resolutions for each 3D Mode HdmiVideos/Photos ComponentDigital Channel Computer via Hdmi CableUsing the TV Camera Read Before Using Voice, Motion, or Face RecognitionPrecautions for Voice, Motion and Face Recognition Face RecognitionMotion Control Voice ControlRequirements for Using Voice, Motion, or Face Recognition Requirements for Using Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Samsung Apps Web Browser Restrictions Page Photo, Video, and Music File Limitations Storage Device File TransfersSupported External Subtitles Supported Internal SubtitlesSupported Image Formats and Resolutions Supported Music Formats and CodecsSupported Video Codecs Other Restrictions Video DecodersAudio Decoders Restrictions Restrictions to PIP Picture-in-PictureFlexible CI Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Kensington Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols Computer Connection Precautions IBMVesa DMT Supported Video Resolutions Read Before Using the Bluetooth Devices Restrictions for using BluetoothLicence Page ARC Audio Return Channel Glossary480i/480p/720p/1080i/1080p DVI Digital Visual InterfaceEthernet BluetoothDynamic versus Static IP Addresses Component Connection