There is no picture/video.

Check cable connections (remove and reconnect all cables connected to the TV and external devices).

Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.

Make sure your connected devices are powered on.

Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control. Reboot the connected device by reconnecting the device’s power cable.

Aerial (Air/Cable) Connection (Cable: depending on the country)

The TV is not receiving all channels.

Make sure the Aerial cable is connected securely.

Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - Setup (Initial setup) and wait for all available channels to be stored.

Verify the Aerial is positioned correctly.

The picture is distorted: macro block, small block, dots, pixelization error.

Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports and action movies.

A low signal can cause picture distortion. This is not a TV issue.

Others

The picture will not display in full screen.

HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents. Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or TV to full screen.

The remote control does not work.

-- Replace the remote control batteries with the poles (+/–) in the right direction. -- Clean the sensor’s transmission window on the remote.

-- Try pointing the remote directly at the TV from 5~6 feet away.

The cable/set top box remote control doesn’t turn the TV on or off, or adjust the volume.

Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for the SAMSUNG TV code.

A “Mode Not Supported” message appears.

Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.

There is a plastic smell from the TV.

This smell is normal and will dissipate over time.

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Samsung UE32K5102AKXXH, UE40K5102AKXXH, UE32K4102AKXXH Aerial Air/Cable Connection Cable depending on the country, Others

UE40K5102AKXBT, UE32K5102AKXBT, UE32K4102AKXBT, UE32K5102AKXXH, UE32K4102AKXXH specifications

Samsung has long been a leader in the television industry, and their range of UHD TVs, including models such as the UE40K5102AKXXH, UE55K5102AKXBT, UE32K4102AKXXH, UE32K5102AKXXH, and UE49K5102AKXBT, exemplifies the brand's commitment to quality and innovation. Each model offers unique features and characteristics, catering to a variety of home entertainment needs.

The UE40K5102AKXXH is a 40-inch Full HD TV that boasts Samsung's advanced picture quality technology. With features like Wide Color Enhancer, this model delivers vibrant colors and impressive contrast. The Clean View function helps reduce noise and interference, providing a clearer picture. Additionally, its Smart Hub interface allows users to easily access their favorite apps and online content, making it a versatile option for streaming enthusiasts.

Moving up in size, the UE55K5102AKXBT offers a larger 55-inch display, ideal for more expansive living areas. This model features a Full HD resolution paired with PurColor technology, which enhances the color accuracy and delivers a lifelike viewing experience. The TV is equipped with HDMI and USB connectivity options, making it easy to connect to various devices like gaming consoles and external storage for media playback.

The UE32K4102AKXXH and UE32K5102AKXXH are both compact 32-inch options, perfect for smaller rooms or as secondary units in kitchens or bedrooms. Both models maintain the signature Samsung picture quality, with excellent color reproduction and sharp clarity. They also come with features like DVB-T2 and DVB-C support, ensuring a wide range of broadcasting options.

Finally, the UE49K5102AKXBT provides a balanced solution with its 49-inch screen size, ideal for larger spaces without overwhelming the viewer. This model incorporates dynamic picture enhancements and Smart TV features, allowing users to enjoy their favorite shows, movies, and apps effortlessly.

Overall, these Samsung TVs combine elegant design with cutting-edge technology, ensuring viewers can enjoy stunning visuals and a seamless user experience. Whether it's the immersive color on the UE40K5102AKXXH or the expanded viewing options provided by the UE55K5102AKXBT, there is a model suited for every need and space, reflecting Samsung's dedication to home entertainment excellence.