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Samsung UE49MU6400UXRU, UE40MU6400UXRU manual Troubleshooting and Maintenance, TV won’t turn on

Models: UE65MU6400UXRU UE40MU6400UXRU UE55MU6400UXRU UE49MU6400UXRU

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung UE49MU6400UXRU, UE40MU6400UXRU, UE55MU6400UXRU, UE65MU6400UXRU Troubleshooting and Maintenance, TV won’t turn on
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UE65MU6400UXRU, UE40MU6400UXRU, UE55MU6400UXRU, UE49MU6400UXRU specifications

Samsung's MU6400 series, comprising the UE49MU6400UXRU, UE55MU6400UXRU, UE40MU6400UXRU, and UE65MU6400UXRU models, offers a stunning visual experience and innovative features, making them ideal choice for entertainment enthusiasts. This series is slotted in the 4K Ultra HD category, providing crystal-clear images with true-to-life color accuracy.

One of the standout features of the MU6400 series is its 4K UHD resolution, which delivers four times the detail of Full HD. This means viewers can enjoy their favorite movies and games in vivid clarity, with intricate details that bring the picture to life. The series also includes HDR (High Dynamic Range) technology, which enhances contrast and color, ensuring that bright areas are more vibrant and darker sections retain critical detail. This leads to a superior viewing experience, especially in dynamic scenes.

The Ultra Clean View technology is another significant advancement found in these models. This feature analyzes and optimizes the original content, reducing noise and enhancing image clarity. Coupled with the PurColor technology, which reproduces a wider range of colors, the MU6400 series ensures an immersive viewing experience, with colors that are both rich and accurate.

The Samsung Smart Hub enhances user interaction by providing quick access to various streaming applications and services. The intuitive interface allows users to navigate effortlessly through their favorite platforms, including Netflix, YouTube, and Prime Video, among others. The one remote feature simplifies control by consolidating multiple remote functions into one, allowing users to manage their diverse entertainment systems seamlessly.

With a sleek and modern design, these televisions are designed to complement any living space. The slim bezels maximize the screen area, ensuring that viewers are drawn into the action. Additionally, the models offer various screen sizes, catering to different preferences and room dimensions: 40 inches for more compact spaces, 49 and 55 inches for standard living rooms, and a large 65 inches for an immersive home theater experience.

Moreover, the MU6400 series supports various connectivity options, such as HDMI and USB ports, enabling users to connect easily to gaming consoles, Blu-ray players, and external storage devices. Whether for casual viewing or intense gaming sessions, the MU6400 series stands out as a well-rounded choice, leaning towards both performance and aesthetics. This series truly encapsulates Samsung's commitment to delivering cutting-edge technology and user-friendly features in the realm of television entertainment.