Troubleshooting
If you have any questions about the TV, first refer to the Troubleshooting list below. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.
Issues | Solutions and Explanations |
|
|
The TV does not turn on. | Make sure that the AC power cord is securely plugged into the wall outlet and the TV. |
| Make sure that the wall outlet is working. |
| Try pressing the P button on the TV to make sure whether this problem is with the |
| remote control. |
|
|
There is no picture/video. | Check the cable connections. Remove and reconnect all cables connected to both |
| the TV and external devices. |
| Set the video output of each external device (Cable/Sat Box, DVD, |
| setting that matches the TV's input connection. |
| Make sure that the connected devices are powered on. |
| Make sure to select the correct input source. |
| Reboot the connected device by unplugging and then reconnecting its power cable. |
|
|
The remote control does not | Replace the remote control batteries. Make sure that the batteries are inserted with |
work. | their polarities (+ and |
| Clean the sensor’s transmission window on the remote control. |
| Try pointing the TV directly with the remote control within a distance of 1.5 to 1.8 m |
| from the TV. |
|
|
The remote control of the cable/ | Programme the remote control of the cable/set top box to operate the TV. For |
set top box doesn’t turn the TV | information on the SAMSUNG TV code, refer to the cable/set top box user manual. |
on/off or adjust the volume. |
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