Lexmark 35S5701, 470 Cannot scan from a computer, Partial document or photo scans, Step, support

Troubleshooting 295

Cannot scan from a computer

Action	Yes	No
Step 1	Go to step 3.	Go to step 2.
Make sure the printer is turned on and that Ready appears on the printer
display before scanning a job.
Does Ready appear before scanning the job?
Step 2	Clear the error	Go to step 3.
Turn off the printer, then wait for about 10 seconds, and then turn the	message.
printer back on.
Is there an error message on the printer display?
Step 3	Contact customer	Tighten the cable
Check the cable connections between the printer and the print server to	support.	connections.
make sure they are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections between the printer and the print server
secure?

Partial document or photo scans

Action	Yes	No
Check the placement of the document or photo.	Contact customer	Load the document or
Make sure the document or photo is loaded facedown on the scanner	support.	photo facedown on the
glass in the upper left corner.		scanner glass in the
		upper left corner.
Is the document or photo loaded correctly?

Poor scanned image quality

Action	Yes	No
Step 1	Clear the error	Go to step 2.
Check if an error message appears on the display.	message.
Is there an error message on the printer display?
Step 2	Go to step 3.	Increase the scan
Check the quality of the original document.		resolution settings for a
		higher‑quality output.
Is the quality of the original document satisfactory?