Lexmark MX410DE, 470, 35S5701, 670, 675, MX510 manual

Clearing jams

230

3Lift the green handle, and then pull the imaging unit out of the printer.

Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

4Place the imaging unit aside on a flat, smooth surface.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

5Lift the green flap in front of the printer.

6Firmly grasp the jammed paper on each side, and then gently pull it out.

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Lexmark MX410DE, 470, 35S5701, 670, 675, MX510 manual

Contents

Users Guide May Contents Printing Loading paper and specialty mediaPaper and specialty media guide Copying Understanding the printer menus 134 Faxing 103Scanning 126 Saving money and the environment 203 Managing the printer 223 Troubleshooting 239Maintaining the printer 213 Clearing jams 226 302 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Sleep button light Printer status Indicator light Printer statusUnderstanding the home screen Touch Feature Description Using the touch-screen buttonsFeatures This may also appear on the home screen Return to the home screen For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh users Finding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Activating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applications Click Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi Send UseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Remote Operator Panel Settings Setting up Remote Operator PanelExporting and importing a configuration Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables Line port Setting up the printer software Installing the printer software Windows Click Update Now ‑ Ask PrinterUpdating available options in the printer driver Windows 7 or earlier Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Select Ethernet connection, and then click Continue Click + Preparing to set up the printer on a wireless network Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Using the Push Button Configuration method For Windows users Setting up serial printing Click Continue Finish Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu Settings Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading trays LGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Click Settings Paper Menu Custom NamesClick Settings Paper Menu Custom Types Assigning a custom paper type Paper Menu Custom Types Configuring a custom nameSelect a custom name you want to configure, and then touch Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopesPage Paper characteristics Paper guidelines Selecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes Supported paper sizes, types, and weightsStoring paper 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Paper and specialty media guide Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Printing forms PrintingPrinting forms and a document Printing a document Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing from a flash drive or mobile device Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsPrinting from a mobile device Recommended flash drives File type Printing confidential and other held jobs Printing a font sample list Modifying confidential print settingsPrinting information pages Printing a directory list Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Copying on letterhead Customizing copy settingsMaking copies using paper from a selected tray Copying to a different size Copy Copy from Mixed Sizes Copy to Letter Copy It Copying different paper sizesCopy Copy from Mixed Sizes Copy to Auto Size Match Copy It Reducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Collating copies Collated Not collated Between Copies Between Jobs Between Pages Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Placing an overlay message on each Placing information on copiesPlacing a header or footer on pages Understanding the copy options Canceling a copy jobCanceling a copy job while pages are being printed Copy from Darkness ContentScale Sides Duplex Save As Shortcut Cover Page SetupAdvanced Duplex Margin Shift Advanced Imaging Adjust ADF SkewPaper Saver Create Booklet Creating an e-mail shortcut using the Embedded Web Server Setting up the printer to e-mailSetting up the e-mail function Mailing Click Settings Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Mailing a document Sending an e‑mail using a shortcut number Sending an e‑mail using the address book Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Canceling an e-mail Understanding the e-mail options Mailing 101 ResolutionSend As Transmission Log SetupScan Preview Mailing 102 Faxing 103 Setting up the printer to faxFaxing Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup To connect Choosing a fax connectionScenario 1 Standard telephone line Connected to the same telephone wall jack Tips for this setupFaxing 106 Faxing 107 Connected to different wall jacks Faxing 108 Scenario 2 Digital Subscriber Line DSL Faxing 109 Scenario 3 VoIP telephone service Faxing 110 Setup 1 Printer is connected directly to a cable modem Faxing 111 Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 115 Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using the computer Fax tab Enable fax Sending a fax at a scheduled time Sending a fax using a shortcut numberSending a fax using the address book Faxing 119 Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Viewing a fax log Blocking junk faxes Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Touch Delete Selected Jobs Forwarding a fax Holding and forwarding faxesHolding faxes Understanding the fax options Faxing 124 This option lets you send a fax at a later time or date Delayed SendFaxing 125 Scanning to an FTP address Using Scan to NetworkScanning Scanning 126 Creating shortcuts Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Scanning 127 Scanning to an FTP address Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning 128 Scanning 129 Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close FTP Address Understanding the scan optionsScanning to a flash drive This option lets you type a file name for the scan image Scanning 132 Setup Menus list Settings Help Manage Shortcuts Option Card Menu3Understanding the printer m enus Understanding the printer menus 134 Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 135 Multipurpose Feeder Size Understanding the printer menus 136Tray x Type Manual Paper Size Understanding the printer menus 137Multipurpose Feeder Type Configure MP menu Understanding the printer menus 138 Understanding the printer menus 139 Substitute Size menuPaper Texture menu Paper Weight menu Understanding the printer menus 140 Understanding the printer menus 141 Paper Loading menu Understanding the printer menus 142 Understanding the printer menus 143 Custom Types menuCustom Names menu Use Custom Name Understanding the printer menus 144 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 145 Reports MenuReports menu Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 146 Understanding the printer menus 147 TCP/IP menu To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 148 IPv6 menu Understanding the printer menus 149 Wireless menu Understanding the printer menus 150 Standard USB menu To access the menu, navigate to any of the followingAppleTalk menu Understanding the printer menus 151 Job Buffering Understanding the printer menus 152USB Buffer Smtp Setup menu Understanding the printer menus 153 Understanding the printer menus 154 Miscellaneous Security Settings menuSecurity menu Understanding the printer menus 155 Confidential Print menuErase Temporary Data Files menu Understanding the printer menus 156 Security Audit Log menuSet Date and Time menu Understanding the printer menus 157 Settings menuGeneral Settings menu Understanding the printer menus 158 Quiet ModeRun Initial setup Eco-Mode Paper Sizes Understanding the printer menus 159Keyboard Scan to PC Port Range Understanding the printer menus 160 Displayed Information Date Format Understanding the printer menus 161Home screen customization Understanding the printer menus 162 Understanding the printer menus 163 AlarmsTimeouts Understanding the printer menus 164 Hibernate Timeout on ConnectionError Recovery Understanding the printer menus 165 Print RecoveryFactory Defaults Press Sleep Button Copy Settings menu Understanding the printer menus 166 Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Understanding the printer menus 170 Fax Settings menuFax Mode Analog Fax Setup menu Fax Cover ResolutionUnderstanding the printer menus 171 Understanding the printer menus 172 Dial Prefix Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Understanding the printer menus 176 ‑mail Server Setup ‑mail Settings menuRinger Volume Understanding the printer menus 177 Color Understanding the printer menus 178Format Understanding the printer menus 179 Text DefaultText/Photo Default Orientation ‑mail images sent as Photo DefaultUnderstanding the printer menus 180 Use Multi ‑Page Tiff Understanding the printer menus 181 Color Balance Use cc/bcc FTP Settings menuUnderstanding the printer menus 182 Understanding the printer menus 183 File Name Understanding the printer menus 184FTP bit Depth Understanding the printer menus 185 Flash Drive menu Understanding the printer menus 186 Understanding the printer menus 187 Understanding the printer menus 188 Scan Bit Depth Duplex Binding Understanding the printer menus 189Copies Paper Saver Orientation Understanding the printer menus 190 Print SettingsSetup menu Download Target Understanding the printer menus 191Print Area Resource Save Separator Source Finishing menuUnderstanding the printer menus 192 Understanding the printer menus 193 Print ResolutionQuality menu Pixel Boost Job Accounting menu Understanding the printer menus 194 Utilities menu Understanding the printer menus 195 XPS menu Understanding the printer menus 196 Understanding the printer menus 197 PostScript menuPCL Emul menu PCL Emulation Settings Understanding the printer menus 198 Understanding the printer menus 199 Tray Renumber Font Size Html menuUnderstanding the printer menus 200 Scale Understanding the printer menus 201 Help menuImage menu Menu item Description Understanding the printer menus 202 Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Reducing printer noise Using Eco‑ModeSaving energy Avoid paper jams Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 205 Click Settings General Settings Sleep Button Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Recycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard disk Touch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memory Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption Enable Finding printer security information Lexmark security Web Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 213 Close the scanner cover Cleaning the scanner glassMaintaining the printer 214 Estimated number of remaining pages Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering supplies Return Program cartridge Ordering toner cartridgesMaintaining the printer 216 Regular cartridge Ordering an imaging unit Ordering a maintenance kitStoring supplies Ordering an ADF separator roller Maintaining the printer 218 Replacing suppliesReplacing the toner cartridge Replacing the imaging unit Page Page Moving the printer to another location Moving the printerBefore moving the printer Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Managing the printer 225 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Load paper properly Clearing jamsAvoiding jams Clearing jams 226 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do ‑page jam, open front door y.xx Clearing jams 229Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 234 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messages Change paper source to paper size load orientation Configuration change, some held jobs were not restoredTroubleshooting 240 Close front door Complex page, some data may not have printed Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detected Fax Station Number not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Imaging unit low 84.xy Incorrect paper size, open paper source Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Insufficient memory for Flash Memory Defragment operation Load manual feeder with custom string paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom type name paper orientation Load paper source with custom type name paper orientation Troubleshooting 245Load paper source with custom string paper orientation Load paper source with paper size paper orientation Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Troubleshooting 246 Memory full, cannot print faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxes Not enough free space in flash memory for resources Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Printer had to restart. Last job may be incomplete Replace all originals if restarting job Troubleshooting 249Remove paper from standard output bin Replace cartridge, 0 estimated pages remain 88.xy Replace jammed originals if restarting job Replace defective imaging unit 31.xyReplace imaging unit, 0 estimated pages remain 84.xy Replace unsupported imaging unit 32.xy Restore held jobs?Scanner disabled by admin Scanner automatic feeder cover open Some held jobs were not restored Serial option x errorSmtp server not set up. Contact system administrator Standard network software error Solving printer problems Printer is not responding Basic printer problemsTroubleshooting 254 Action Yes Troubleshooting 255 Printer display is blank Troubleshooting 256 Hardware and internal option problemsInternal Solutions Port does not operate correctly Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Tray problemsTroubleshooting 257 Settings General Settings Print Recovery Paper feed problemsTroubleshooting 258 USB/parallel interface card does not operate correctly Paper frequently jams Troubleshooting 259Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Troubleshooting 260 Solving print problemsPrinting problems Confidential and other held jobs do not print Incorrect characters print Error message about reading the flash drive appearsTroubleshooting 261 Large jobs do not collate Troubleshooting 262Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 263Printing slows down Troubleshooting 264 Print jobs do not print Settings General Settings Print Recovery Page Protect Off Troubleshooting 265Settings General Settings Print job takes longer than expected Troubleshooting 266 Tray linking does not work Unexpected page breaks occur Print quality problemsTroubleshooting 267 Characters have jagged or uneven edges Troubleshooting 268 Clipped pages or images Gray background on prints Troubleshooting 269Compressed images appear on prints Troubleshooting 270 Horizontal voids appear on prints Troubleshooting 271 Incorrect margins on prints Troubleshooting 272 Paper curl Troubleshooting 273 Print irregularities Troubleshooting 274 Print is too dark Troubleshooting 275 Print is too light Troubleshooting 276 Printer is printing blank pages Troubleshooting 277 Printer is printing solid black pages Troubleshooting 278 Repeating defects appear on prints Skewed print Troubleshooting 279Shadow images appear on prints Troubleshooting 280 Streaked horizontal lines appear on prints Troubleshooting 281 Streaked vertical lines appear on prints Troubleshooting 282 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 283Toner rubs off Transparency print quality is poor Vertical voids appear on prints Troubleshooting 284Uneven print density Solving copy problems Copier does not respond Poor copy quality Troubleshooting 286Partial document or photo copies Troubleshooting 287 Scanner unit does not close Solving fax problemsTroubleshooting 288 Cannot send or receive a fax Troubleshooting 289Caller ID is not shown Troubleshooting 290 Troubleshooting 291 Can receive but not send faxes Yes Problem is solved Go to step 292 Settings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set upTroubleshooting 293 Received fax has poor print quality Click Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 294 Partial document or photo scans Troubleshooting 295Cannot scan from a computer Poor scanned image quality Step Change the file name. Go to step Troubleshooting 296Scan job was not successful Existing file check box Troubleshooting 297Stamp or Overwrite Troubleshooting 298 Scanner does not respond Troubleshooting 299 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab Log Troubleshooting 300 Tech Library Troubleshooting 301Contacting customer support Mail 302 Product informationEdition notice May 303 TrademarksNoise emission levels 304 Temperature informationProduct disposal Meter average sound pressure, dBA Laser advisory label Static sensitivity noticeLaser notice 305 306 Power consumptionMode Description Power consumption Watts 307 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment Licensing noticesEuropean Community EC directives conformity 308 309 310 Utilisation de ce produit en Suisse Using this product in SwitzerlandJapanese telecom notice Verwendung dieses Produkts in der Schweiz Exposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Industry Canada Canada Taiwan NCC RF notice statement 313 314 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 315 Português Limited warranty 316 Extent of limited warranty 317 Patent acknowledgment 318 Index Symbols250‑sheet tray installing 42 550‑sheet tray installing NumericsPage Page Page Page Page Page Page Page