Manuals / Lexmark / Computer Equipment / Printer

Lexmark 670, 470, 35S5701, 675, MX510 Basic printer problems, The printer is not responding, Step

Models: 35S5701 670 MX410 675 470 MX410DE MX510

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Page 254

Basic printer problems

Troubleshooting

254

Basic printer problems

The printer is not responding

	Action	Yes	No

	Step 1	Go to step 2.	Turn on the printer.
	Make sure the printer is turned on.
	Is the printer turned on?

	Step 2	Press the Sleep button	Go to step 3.
	Check if the printer is in Sleep mode or Hibernate mode.	to wake the printer
		from Sleep mode or
	Is the printer in Sleep mode or Hibernate mode?	Hibernate mode.
	Is the printer in Sleep mode or Hibernate mode?

	Step 3	Go to step 4.	Plug one end of the
	Check if one end of the power cord is plugged into the printer and the		power cord into the
			printer and the other to
	other to a properly grounded electrical outlet.		printer and the other to
			a properly grounded
	Is the power cord plugged into the printer and a properly grounded		electrical outlet.

	electrical outlet?

	Step 4	Unplug the other	Go to step 5.
	Check other electrical equipment plugged into the electrical outlet.	electrical equipment,
		and then turn on the
	Does other electrical equipment work?	printer. If the printer
	Does other electrical equipment work?	does not work, then
		does not work, then
		reconnect the other
		electrical equipment.

	Step 5	Go to step 6.	Make sure to match the
	Check if the cables connecting the printer and the computer are inserted		following:
	in the correct ports.		• The USB symbol on
			the cable with the
	Are the cables inserted in the correct ports?		USB symbol on the
			printer
			• The appropriate
			Ethernet cable with
			the Ethernet port

	Step 6	Turn on the switch or	Go to step 7.
	Make sure the electrical outlet is not turned off by a switch or breaker.	reset the breaker.
	Is the electrical outlet turned off by a switch or breaker?

	Step 7	Connect the printer	Go to step 8.
	Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
	power supplies, or extension cords.	a properly grounded
	power supplies, or extension cords.	electrical outlet.
		electrical outlet.
	Is the printer plugged into any surge protectors, uninterruptible power
	supplies, or extension cords?

Image 254

Lexmark 670, 470, 35S5701, 675, MX510, MX410DE manual Basic printer problems, The printer is not responding, Step

Contents

Users Guide MX410 and MX510 SeriesSafety information ContentsSetting up and using the home screen applications Additional printer setupPrinting Loading paper and specialty mediaPaper and specialty media guide CopyingUnderstanding the printer menus FaxingScanning Saving money and the environmentManaging the printer TroubleshootingMaintaining the printer Clearing jamsNotices Power consumptionEmbedded Web Server does not open IndexSafety information SAVE THESE INSTRUCTIONS http//support.lexmark.com Learning about theprinterFinding information about the printer Users Guide and Quick Reference Guide -The guides maySelecting a location for the printer In other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Understandingthe printer control panel Using the printer control panelUnderstanding the colors of the Sleep button and indicator lights Understanding the home screen Example Using the touch-screen buttonsFeatures Radio button For Windows users Setting upand using thehome screen applicationsFinding the IP address of the computer For Macintosh usersCustomizing the home screen Accessing the Embedded Web ServerFinding the IP address of the printer a Click Settings General Settings Home screen customizationActivating the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Finding information about the home screen applications2 Click Settings Apps Apps Management Card Copy Setting up Card Copy2 Click Settings Apps Apps Management Forms and Favorites Using MyShortcut Setting up Multi SendClick Set up Scan to Network Click here Setting up Scan to Network2 Click Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to Network2 Click Settings Remote Operator Panel Settings Setting up Remote Operator PanelExporting and importing a configuration Page Available internal options Additional printer setupInstalling internal options Accessing the controller board 3 Printer hard disk connector Installing a memory card1 Memory card connector 2 Option card connector 4 Lexmark Internal Solutions Port connectorAdditional printer setup Installing an optional card Installing an Internal Solutions Port 3 Unpack the ISP kit Additional printer setup1 Open the controller board access door 5 Plastic bracket 2 Screw to attach the ISP to the bracket 3 ISP exterior cover4 Screws to attach the ISP metal bracket to the printer cage Long ISP cable7 Tighten the two screws on the end of the ISP solution Additional printer setup6 Secure the ISP solution to the plastic bracket using the long screw Additional printer setup 11 Run the ISP cable through the controller board shield Additional printer setup10 Lower the rest of the cover, and then slide the cover to the right Additional printer setup 12 Open the shield using the green handleInstalling a printer hard disk Additional printer setup a Using a flat‑head screwdriver, loosen the screwsAdditional printer setup d Tighten the two screwsRemoving a printer hard disk Installing optional trays Installing hardware optionsOrder of installation 3 Pull out the tray from the base Additional printer setup2 Unpack the tray, and then remove all packing material 4 Remove any packing material from inside the trayAdditional printer setup Attaching cables In Macintosh Setting up the printer softwareInstalling the printer software Additional printer setupFor Windows users Updating available options in the printer driverClick Update Now ‑ Ask Printer For Macintosh usersNetworking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows users4 Select Ethernet connection, and then click Continue For Macintosh usersIn Windows 7 or earlier System Preferences Print & Scan System Preferences Print & FaxPreparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Network/Ports Active NIC AutoUsing the Push Button Configuration method Using the Personal Identification Number PIN methodIn Windows 7 or earlier For Windows usersIn Windows System Preferences Print & Scan System Preferences Print & Fax Setting up serial printingFor Macintosh users In Windows In WindowsIn Windows 7 or earlier h Click Continue FinishPrinting a network setup page Verifying printer setupPrinting a menu settings page Reports Menu Settings PageLoadingpaperand specialty media Setting the paper size and typeConfiguring Universal paper settings Loading traysA4 EXEC Loading paper and specialty media Loading paper and specialty media 5 Load the paper stackLoading paper and specialty media 6 Insert the tray1 Open the multipurpose feeder Loading the multipurpose feederLoading paper and specialty media a Pull the multipurpose feeder extenderLoading paper and specialty media 3 Prepare the paper or specialty media for loadingDo not force paper or specialty media into the multipurpose feeder Loading paper and specialty media4 Load the paper or specialty media Loading paper and specialty media 2 Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper typeUsing the Embedded Web Server Configuring a custom nameUsing the printer control panel Using the printer control panelTips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopesPaper and specialty media guide Have bent corners Have rough, cockle, or laid finishesMoisture content Paper characteristicsWeight Paper guidelinesSelecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterheadUnacceptable paper examples Supported paper sizes Supported paper sizes, types, and weightsStoring paper 8.5 x 14 in Legal215.9 x 355.6 mm ExecutiveCard stock Supported paper types and weightsPlain paper TransparenciesPrinting forms PrintingPrinting forms and a document Printing a documentPrinting from a flash drive Adjusting toner darknessPrinting from a flash drive or mobile device Using the Embedded Web ServerSupported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsPrinting from a mobile device For Windows users Printing confidential and other held jobs2 Click Properties, Preferences, Options, or Setup For Macintosh usersPrinting a font sample list Modifying confidential print settingsPrinting information pages Printing a directory listCanceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel For Windows usersMaking copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCopying on letterhead Customizing copy settingsMaking copies using paper from a selected tray Copying to a different sizeExample 2 Copying on a single paper size Copying different paper sizesExample 1 Copying on mixed paper sizes Copy Copy from Mixed Sizes Copy to Auto Size Match Copy ItReducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Not collated Collating copiesCollated Between Copies Between Jobs Between Pages Off Placing separator sheets between copiesCopying multiple pages onto a single sheet Placing an overlay message on each page Placing information on copiesPlacing a header or footer on pages Canceling a copy job while copying pages using the scanner glass Canceling a copy jobCanceling a copy job while the original document is in the ADF Canceling a copy job while pages are being printedDarkness ContentScale Sides DuplexSave As Shortcut Cover Page SetupAdvanced Duplex Margin ShiftAdvanced Imaging Adjust ADF SkewPaper Saver Create BookletCreating an e-mail shortcut using the Embedded Web Server Setting up the printer to e-mailSetting up the e-mail function E-mailingE-mailing a document Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel 2 Click SettingsSending an e‑mail using a shortcut number Sending an e‑mail using the address bookChanging the output file type Customizing e-mail settingsAdding e-mail subject and message information Recipients Canceling an e-mailUnderstanding the e-mail options SubjectContent ResolutionSend As DarknessTransmission Log Page SetupScan Preview Adjust ADF SkewSetting up the printer to fax FaxingUsing the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup 2 Click Settings Fax Settings Analog Fax SetupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection To connectConnected to the same telephone wall jack Setup 2 Printer is sharing the line with an answering machineTips for this setup To connectTo connect Tips for this setupConnected to different wall jacks Tips for this setup To connectScenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceTips for this setup Scenario 4 Digital telephone service through a cable provider Setup 1 Printer is connected directly to a cable modemPage Lexmark adapter plug Part namePart number 40X8519Page N F N Connecting the printer to a wall jack in GermanyN F N PHONESettings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number 2 Click Settings Fax Settings Analog Fax SetupSending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxSending a fax using the computer Fax tab Enable faxSending a fax at a scheduled time Sending a fax using a shortcut numberSending a fax using the address book Creating shortcuts Creating a fax destination shortcut using the Embedded Web ServerCreating a fax destination shortcut using the printer control panel 2 Click Settings Manage Shortcuts Fax Shortcut SetupMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Viewing a fax logBlocking junk faxes Canceling an outgoing faxCanceling a fax while the original documents are still scanning 2 Click Settings Reports 3 Click Fax Job Log or Fax Call LogForwarding a fax Holding and forwarding faxesHolding faxes 2 Click Settings Fax Settings Analog Fax Setup Holding FaxesResolution Understanding the fax optionsContent Page SetupCustom Job Delayed SendAdjust ADF Skew Scan PreviewScanning to an FTP address Using Scan to NetworkScanning Creating shortcuts Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Settings Other Settings area Manage Shortcuts FTP Shortcut SetupScanning to an FTP address Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number 2 Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive In Windows 7 or earlier Setting up Scan to ComputerIn Windows 4 Click Next CloseFTP Address Understanding the scan optionsScanning to a flash drive File NameOriginal Size ResolutionContent DarknessTransmission Log Page SetupAdjust ADF Skew Scan PreviewSettings Understandingthe printer menusMenus list Paper MenuPaper Size/Type menu Default Source menuPaper menu Default SourceMultipurpose Feeder Size Understanding the printer menusTray x Type Manual Paper Size Understanding the printer menusMultipurpose Feeder Type Manual Paper Type Configure MP menuConfigure MP Manual Envelope SizeSubstitute Size Substitute Size menuPaper Texture menu Plain TextureCard Stock Weight Paper Weight menuPlain Weight Rough Envelope TextureLabels Weight Transparency WeightRecycled Weight Bond WeightCustom x Weight Paper Loading menuRough/Cotton Weight Recycled LoadingCustom x Loading Custom Types menuCustom Names menu Custom TypeCustom Scan Size Universal Setup menuCustom Scan Sizes menu Units of MeasureMenu Settings Page Reports MenuReports menu Network Setup PageStandard Network or Network x menu Network/Ports menuActive NIC menu PCL SmartSwitchStandard Network Setup or PS SmartSwitchNPA Mode Network x SetupNetwork/Ports Standard Network Standard Network Setup Reports Network Card menuTCP/IP menu Network/Ports Network x Network x Setup ReportsNetwork/Ports Network x Network x Setup IPv6 IPv6 menuNetwork/Ports Standard Network Standard Network Setup IPv6 Enable DHCPNetwork/Ports Network x Network x Setup Wireless Wireless menuNetwork/Ports Standard Network Standard Network Setup Wireless Enable IPv6Network/Ports Standard Network Standard Network Setup AppleTalk AppleTalk menuStandard USB menu Network/Ports Network Setup x AppleTalkUSB Buffer PS SmartSwitchNPA Mode Job BufferingSMTP Server Authentication SMTP Setup menuSMTP Timeout ENA AddressDevice password Miscellaneous Security Settings menuSecurity menu Login RestrictionsMax Invalid PIN Confidential Print menuErase Temporary Data Files menu Repeat Job ExpirationConfigure Log Security Audit Log menuSet Date and Time menu Automatic MethodEnable NTP Settings menuGeneral Settings menu Time ZoneEco-Mode Quiet ModeRun Initial setup ADF Loaded BeepPaper Sizes control panel keyboard. The additional tabs enable access to accentKeyboard Scan to PC Port RangeDisplayed Information continued Specify what is displayed on the upper left and right corners of theDisplayed Information Home screen customization Understanding the printer menusDisplayed Information continued Date FormatScreen Brightness Scanner Jam recoveryTime Format One Page CopyTimeouts AlarmsTimeouts TimeoutsTimeouts Hibernate Timeout on ConnectionTimeouts TimeoutsPrint Recovery Error RecoveryPrint Recovery Print RecoveryContent Type Copy Settings menuExport Configuration Package Content SourceOriginal Size CollateStaple Copy To SourceHeader/Footer DarknessNumber of Copies OverlayColor Dropout Adjust ADF SkewAuto Center ContrastEnable Manual Fax Fax Settings menuFax Mode Analog Fax Setup menu Cancel FaxesResolution Fax Cover PageOriginal Size Content TypeContent Source Sides DuplexDial Mode Enable ECMEnable Fax Scans Dialing Prefix RulesEnable Fax Receive Adjust ADF SkewTemperature Background RemovalSides Duplex Auto ReductionPaper Source Separator SheetsEnable Call Log Receive Error LogEnable Job Log Speaker ModeE ‑mail Server Setup E ‑mail Settings menuRinger Volume E ‑mail Server SetupContent Source E ‑mail Server SetupContent Type ResolutionOrientation Text DefaultText/Photo Default Original SizeUse Multi ‑Page Tiff Photo DefaultE ‑mail images sent as Transmission LogColor Balance Adjust ADF SkewTemperature Color DropoutContent Source FTP Settings menuContent Type ResolutionOrientation Text DefaultText/Photo Default Original SizeTransmission Log Photo DefaultUse Multi ‑Page TIFF Log Paper SourceColor Dropout Adjust ADF SkewTemperature ContrastContent Source Flash Drive menuContent Type ResolutionPhoto Default Text DefaultText/Photo Default Original SizeScan Bit Depth Adjust ADF SkewUse Multi ‑Page TIFF File NameCopies TemperatureSharpness Paper SourcePaper Saver Ordering Print SettingsSetup menu Separator SheetsResource Save Print AreaDownload Target Print All OrderDuplex Binding Finishing menuSides Duplex CopiesPaper Saver Quality menuPrint Resolution Paper Saver OrderingGray Correction Job Accounting menuEnhance Fine Lines BrightnessDisk Full Action Utilities menuDisk Near Full Action URL to Post LogsPrint Error Pages XPS menuPDF menu Format FlashPrint PS Error PostScript menuPCL Emul menu Lock PS Startup ModePCL Emulation Settings PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsTray Renumber Understanding the printer menusTray Renumber Tray RenumberFont Size HTML menuFont Name ScaleMargin Size Help menuImage menu BackgroundsPage Saving paper and toner Using recycled paperSaving money andthe environment Conserving suppliesReducing printer noise Using Eco‑ModeSaving energy Avoid paper jamsUsing the printer control panel Adjusting Sleep modeUsing the Embedded Web Server 2 Click Settings General Settings TimeoutsUsing the Embedded Web Server Using Hibernate ModeAdjusting the brightness of the display Using the printer control panelRecycling Lexmark packaging RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling3 Follow the instructions on the computer screen Saving money and the environment2 From the Toner Cartridges section, select your country or region Erasing volatile memory Securing theprinterStatement of Volatility Disposing of a printer hard diskErasing printer hard disk memory Using the printer control panelErasing non‑volatile memory 3 Touch Wipe All SettingsUsing the printer control panel Configuring printer hard disk encryptionUsing the Embedded Web Server 5 Touch Back Exit Config MenuLexmark security Web page Finding printer security information5 Touch Back Exit Config Menu Maintaining theprinter Cleaning the printer partsCleaning the printer 4 White underside of the ADF cover Cleaning the scanner glass1 White underside of the scanner cover 2 Scanner glass 3 ADF glass Estimated number of remaining pages Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Ordering suppliesFor the European Union, European Economic Area, and Switzerland Ordering toner cartridgesFor the United States and Canada For the Asia Pacific region includes Australia and New ZealandOrdering an imaging unit Ordering a maintenance kitStoring supplies Ordering an ADF separator rollerReplacing supplies Replacing the toner cartridgeReplacing the imaging unit 4 Unpack the new imaging unit, and then shake it 2 Pull the toner cartridge out using the handleMaintaining the printer 5 Remove all packing materials from the imaging unitMaintaining the printer 8 Close the front doorMoving the printer to another location Moving the printerBefore moving the printer Shipping the printerManaging the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayConfiguring supply notifications from the Embedded Web Server 2 Click Settings Print Settings Supply NotificationsRestoring factory default settings Settings General Settings Factory Defaults Restore NowLoad paper properly Clearing jamsAvoiding jams Understanding jam messages and locations Use recommended paperPrinter control panel message Jam access areaClearing jams What to doClearing jams x‑page jam, open front door. 20y.xx2 Pull the toner cartridge out using the handle 5 Lift the green flap in front of the printer Clearing jams4 Place the imaging unit aside on a flat, smooth surface Clearing jams Note Make sure all paper fragments are removedx‑page jam, open rear door. 20y.xx models, select Next Clear the jam, press OKmodels, select Next Clear the jam, press OK x‑page jam, clear standard bin. 20y.xxmodels, select Next Clear the jam, press OK x‑page jam, remove tray 1 to clear duplex. 23y.xx x‑page jam, open tray x. 24y.xx models, select Next Clear the jam, press OKx‑page jam, clear manual feeder. 25y.xx models, select Next Clear the jam, press OKx‑page jam, open automatic feeder top cover. 28y.xx models, select Next Clear the jam, press OKClearing jams models, select Next Clear the jam, press OKCartridge low 88.xy TroubleshootingUnderstanding printer messages Cartridge nearly low 88.xyChange paper source to paper type paper size load orientation Configuration change, some held jobs were not restoredChange paper source to paper size load orientation Close flatbed cover and load originals if restarting job 2yy.xxComplex page, some data may not have printed Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detectedFax Station Name not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax server To Format not set up. Contact system administrator Fax Station Number not set up. Contact system administratorIncorrect paper size, open paper source Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Insufficient memory for Flash Memory Defragment operationLoad manual feeder with custom string paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom type name paper orientationLoad paper source with custom type name paper orientation Load manual feeder with paper type paper size paper orientationLoad paper source with custom string paper orientation Load paper source with paper size paper orientationMaintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Load paper source with paper type paper size paper orientationMemory full, cannot print faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot send faxesNot enough free space in flash memory for resources Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Printer had to restart. Last job may be incompleteReplace cartridge, 0 estimated pages remain 88.xy Remove paper from standard output binReplace all originals if restarting job Replace cartridge, printer region mismatch 42.xyReplace imaging unit, 0 estimated pages remain 84.xy Replace maintenance kit, 0 estimated pages remain 80.xyReplace defective imaging unit 31.xy Replace jammed originals if restarting jobScanner disabled. Contact system administrator if problem persists Restore held jobs?Scanner disabled by admin Replace unsupported imaging unit 32.xySome held jobs were not restored Serial option x errorSMTP server not set up. Contact system administrator Standard network software errorWeblink server not set up. Contact system administrator Solving printer problemsToo many flash options installed Supply needed to complete jobStep Basic printer problemsThe printer is not responding StepStep Printer display is blankStep StepCannot detect internal option Hardware and internal option problemsInternal Solutions Port does not operate correctly StepStep Tray problemsThe problem is solved. Go to step supportJammed pages are not reprinted Paper feed problemsUSB/parallel interface card does not operate correctly Settings General Settings Print RecoveryStep Paper frequently jamsPaper jam message remains after jam is cleared StepConfidential and other held jobs do not print Solving print problemsPrinting problems StepStep Error message about reading the flash drive appearsIncorrect characters print StepThe problem is solved. Go to step Job prints from the wrong tray or on the wrong paperLarge jobs do not collate The problem is solved. Go to stepStep Multiple ‑language PDF files do not printPrinting slows down supportThe problem is solved. Go to step Print jobs do not printThe problem is solved. Go to step The problem is solved. Go to stepThe problem is solved. Go to step Print job takes longer than expectedSettings General Settings The problem is solved. Go to stepStep Tray linking does not workTroubleshooting supportCharacters have jagged or uneven edges Print quality problemsUnexpected page breaks occur Settings General Settings TimeoutsStep ABCDE ABCDE ABCDEClipped pages or images StepThe problem is solved. Go to step Compressed images appear on printsGray background on prints ABCDE ABCDE ABCDEStep Horizontal voids appear on printsTroubleshooting supportTroubleshooting ABCD ABCD ABCDIncorrect margins on prints Stepsupport Paper curlStep StepStep ABCDE ABCDE ABCDEPrint irregularities StepStep Print is too darkTroubleshooting StepStep Print is too lightTroubleshooting supportStep Printer is printing blank pagesStep StepStep Printer is printing solid black pagesTroubleshooting StepStep Repeating defects appear on printsTroubleshooting supportSkewed print ABCD ABCD ABCD ABCDShadow images appear on prints ABCDETroubleshooting ABCDE ABCDE ABCDEStreaked horizontal lines appear on prints StepABCDE ABCDE ABCDE Streaked vertical lines appear on printsTroubleshooting StepABCDE ABCDE ABCDE Toner fog or background shading appears on printsTroubleshooting StepTransparency print quality is poor Toner rubs offToner specks appear on prints ABC DEFsupport Uneven print densityVertical voids appear on prints StepTroubleshooting Solving copy problemsCopier does not respond StepStep Partial document or photo copiesPoor copy quality StepStep StepStep StepStep Solving fax problemsScanner unit does not close supportsupport Caller ID is not shownCannot send or receive a fax StepStep TroubleshootingStep line is being used byThe problem is solved. Go to step Can receive but not send faxesTroubleshooting The problem is solved. Go to stepThe problem is solved The problem is solvedThe problem is solved. Contact customer support The problem is solved. Go to stepSettings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set upReceived fax has poor print quality StepStep Solving scanner problemsb Click Settings Fax Settings Analog Fax Setup StepPoor scanned image quality Cannot scan from a computerPartial document or photo scans StepStep Scan job was not successfulStep StepStep Scanner unit does not closeScanning takes too long or freezes the computer StepStep The scanner does not respondStep StepEmbedded Web Server does not open Solving home screen applications problemsAn application error has occurred b Click Settings Apps Apps Management System tab LogStep TroubleshootingThe problem is solved. Go to step StepE-mail Contacting customer supportTech Library Live chatEdition notice NoticesProduct information GOVERNMENT END USERSTrademarks Noise emission levelsProduct disposal Temperature informationWaste from Electrical and Electronic Equipment WEEE directive 1-meter average sound pressure, dBALaser notice Static sensitivity noticeENERGY STAR Laser advisory labelPower consumption Product power consumptionOff mode Sleep ModeHibernate Mode Industry Canada compliance statementRegulatory notices for telecommunication terminal equipment Licensing noticesEuropean Community EC directives conformity Notice to users of the US telephone network FCC requirementsNotice to users of the Canadian telephone network Notice to users of the New Zealand telephone network Avis réservé aux utilisateurs du réseau téléphonique du CanadaUtilisation de ce produit en Suisse Using this product in SwitzerlandJapanese telecom notice Verwendung dieses Produkts in der SchweizExposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Notice to users in BrazilTaiwan NCC RF notice statement Notice to users in the European Union Industry Canada CanadaΕλληνική Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty serviceAdditional rights Extent of limited warrantyLimitation of liability Patent acknowledgment Numerics SymbolsIndex Page Page Page Page Page printer control panel factory defaults, restoring 225 indicator light uneven print density 284 white streaks print troubleshootingprinter configurations Sleep button light 14 using printer control panel, virtual displayPage Page