Lexmark 675 Scanner unit does not close, Scanning takes too long or freezes the computer, Step

Troubleshooting			297
	Action	Yes	No
	Step 3	Close the file you are	Go to step 4.
	Check if the document or photo you want to scan is open in another	scanning.
	application or being used by another user.
	Is the file you want to scan open by another application or user?
	Step 4	Contact customer	Select the Append time
	Check if either the Append time stamp or the Overwrite existing file check	support.	stamp or Overwrite
	box is selected in the destination configuration settings.		existing file check box
			in the destination
	Is the Append time stamp or Overwrite existing file check box selected		configuration settings.
	in the destination configuration settings?
Scanner unit does not close
	Action	Yes	No
	Check if there are obstructions in the scanner unit.	The problem is solved.	Contact customer
	a Lift the scanner unit.		support.
	b Remove any obstruction keeping the scanner unit open.
	c Lower the scanner unit.
	Did the scanner unit close correctly?
Scanning takes too long or freezes the computer
	Action	Yes	No
	Step 1	Go to step 2.	The problem is solved.
	Check if other applications are interfering with the scan.
	Close all applications that are not being used.
	Does scanning still take too long or freeze the computer?
	Step 2	Contact customer	The problem is solved.
	Select a lower scan resolution.	support.
	Does scanning still take too long or freeze the computer?