Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX410, 470, 35S5701, 670, 675, MX510 manual ‑page jam, open front door y.xx, Clearing jams 229

Models: 35S5701 670 MX410 675 470 MX410DE MX510

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Download 329 pages 37.3 Kb

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Clearing jams

229 [x]‑page jam, open front door. [20y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

1Press the button on the right side of the printer, and then open the front door.

2Pull the toner cartridge out using the handle.

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Lexmark 470, 35S5701, 670, 675, MX510, MX410DE manual ‑page jam, open front door y.xx, Clearing jams 229

Contents

May Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Copying Scanning 126 Faxing 103Understanding the printer menus 134 Saving money and the environment 203 Maintaining the printer 213 Troubleshooting 239Managing the printer 223 Clearing jams 226 302 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Understanding the home screen Indicator light Printer statusSleep button light Printer status Touch Features Using the touch-screen buttonsFeature Description This may also appear on the home screen Return to the home screen Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Understanding the different applications Setting up Forms and FavoritesActivating the home screen applications Finding information about the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Scan to NetworkUseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Line port Attaching cables Installing the printer software Setting up the printer software Updating available options in the printer driver Click Update Now ‑ Ask PrinterWindows Windows 7 or earlier Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking Click + Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Select a wireless connection setup Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto From the printer control panel, navigate to Using the Push Button Configuration method For Windows users Setting up serial printing Click Continue Finish Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading trays LGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Click Settings Paper Menu Custom Types Click Settings Paper Menu Custom NamesCreating a custom name for a paper type Assigning a custom paper type Select a custom name you want to configure, and then touch Configuring a custom namePaper Menu Custom Types Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopesPage Paper guidelines Paper characteristics Fiber content Using recycled paper and other office papersSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Storing paper Supported paper sizes, types, and weightsSupported paper sizes 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Paper and specialty media guide Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weights Printing forms and a document PrintingPrinting forms Printing a document Click Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive or mobile device Supported flash drives and file types Printing from a mobile device Printing confidential and other held jobsStoring print jobs in the printer Recommended flash drives File type Printing confidential and other held jobs Printing information pages Modifying confidential print settingsPrinting a font sample list Printing a directory list Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Making copies using paper from a selected tray Customizing copy settingsCopying on letterhead Copying to a different size Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying different paper sizesCopy Copy from Mixed Sizes Copy to Letter Copy It Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collated Not collated Collating copies Copying multiple pages onto a single sheet Placing separator sheets between copiesBetween Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Canceling a copy job while pages are being printed Canceling a copy jobUnderstanding the copy options Copy from Scale ContentDarkness Sides Duplex Advanced Duplex Cover Page SetupSave As Shortcut Margin Shift Paper Saver Adjust ADF SkewAdvanced Imaging Create Booklet Setting up the e-mail function Setting up the printer to e-mailCreating an e-mail shortcut using the Embedded Web Server Mailing Sending an e-mail using the printer control panel Creating an e-mail shortcut using the printer control panelClick Settings Mailing a document Sending an e‑mail using the address book Sending an e‑mail using a shortcut number Adding e-mail subject and message information Customizing e-mail settingsChanging the output file type Understanding the e-mail options Canceling an e-mail Send As ResolutionMailing 101 Scan Preview SetupTransmission Log Mailing 102 Faxing Setting up the printer to faxFaxing 103 Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Scenario 1 Standard telephone line Choosing a fax connectionTo connect Faxing 106 Tips for this setupConnected to the same telephone wall jack Connected to different wall jacks Faxing 107 Faxing 108 Faxing 109 Scenario 2 Digital Subscriber Line DSL Faxing 110 Scenario 3 VoIP telephone service Faxing 111 Setup 1 Printer is connected directly to a cable modem Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 115 Connecting the printer to a wall jack in Germany Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computer Sending a fax using the address book Sending a fax using a shortcut numberSending a fax at a scheduled time Faxing 119 Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Viewing a fax log Click Settings Reports Click Fax Job Log or Fax Call Log Canceling an outgoing faxBlocking junk faxes Touch Delete Selected Jobs Holding faxes Holding and forwarding faxesForwarding a fax Faxing 124 Understanding the fax options Faxing 125 Delayed SendThis option lets you send a fax at a later time or date Scanning Using Scan to NetworkScanning to an FTP address Scanning 126 Creating an FTP shortcut using the printer control panel Creating an FTP shortcut using the Embedded Web ServerCreating shortcuts Scanning 127 Scanning to an FTP address using a shortcut number Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning 128 Scanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerScanning 129 Click Scan Profile Create Scan Profile Click Next Close Setting up Scan to Computer Scanning to a flash drive Understanding the scan optionsFTP Address This option lets you type a file name for the scan image Scanning 132 Setup Understanding the printer m enus Settings Help Manage Shortcuts Option Card Menu3Menus list Understanding the printer menus 134 Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 135 Tray x Type Understanding the printer menus 136Multipurpose Feeder Size Multipurpose Feeder Type Understanding the printer menus 137Manual Paper Size Understanding the printer menus 138 Configure MP menu Paper Texture menu Substitute Size menuUnderstanding the printer menus 139 Understanding the printer menus 140 Paper Weight menu Understanding the printer menus 141 Understanding the printer menus 142 Paper Loading menu Custom Names menu Custom Types menuUnderstanding the printer menus 143 Use Custom Name Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 144 Reports menu Reports MenuUnderstanding the printer menus 145 Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 146 Understanding the printer menus 147 Network Card menu To access the menu, navigate to either of the followingTCP/IP menu Understanding the printer menus 148 Understanding the printer menus 149 IPv6 menu Understanding the printer menus 150 Wireless menu AppleTalk menu To access the menu, navigate to any of the followingStandard USB menu Understanding the printer menus 151 USB Buffer Understanding the printer menus 152Job Buffering Understanding the printer menus 153 Smtp Setup menu Security menu Miscellaneous Security Settings menuUnderstanding the printer menus 154 Erase Temporary Data Files menu Confidential Print menuUnderstanding the printer menus 155 Set Date and Time menu Security Audit Log menuUnderstanding the printer menus 156 General Settings menu Settings menuUnderstanding the printer menus 157 Run Initial setup Quiet ModeUnderstanding the printer menus 158 Eco-Mode Keyboard Understanding the printer menus 159Paper Sizes Scan to PC Port Range Displayed Information Understanding the printer menus 160 Home screen customization Understanding the printer menus 161Date Format Understanding the printer menus 162 Timeouts AlarmsUnderstanding the printer menus 163 Error Recovery Hibernate Timeout on ConnectionUnderstanding the printer menus 164 Factory Defaults Print RecoveryUnderstanding the printer menus 165 Press Sleep Button Understanding the printer menus 166 Copy Settings menu Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 170 Understanding the printer menus 171 ResolutionFax Cover Dial Prefix Understanding the printer menus 172 Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Understanding the printer menus 176 Ringer Volume ‑mail Settings menu‑mail Server Setup Understanding the printer menus 177 Format Understanding the printer menus 178Color Text/Photo Default Text DefaultUnderstanding the printer menus 179 Orientation Understanding the printer menus 180 Photo Default‑mail images sent as Use Multi ‑Page Tiff Color Balance Understanding the printer menus 181 Understanding the printer menus 182 FTP Settings menuUse cc/bcc Understanding the printer menus 183 FTP bit Depth Understanding the printer menus 184File Name Understanding the printer menus 185 Understanding the printer menus 186 Flash Drive menu Understanding the printer menus 187 Scan Bit Depth Understanding the printer menus 188 Copies Understanding the printer menus 189Duplex Binding Paper Saver Orientation Setup menu Print SettingsUnderstanding the printer menus 190 Print Area Understanding the printer menus 191Download Target Resource Save Understanding the printer menus 192 Finishing menuSeparator Source Quality menu Print ResolutionUnderstanding the printer menus 193 Pixel Boost Understanding the printer menus 194 Job Accounting menu Understanding the printer menus 195 Utilities menu Understanding the printer menus 196 XPS menu PCL Emul menu PostScript menuUnderstanding the printer menus 197 Understanding the printer menus 198 PCL Emulation Settings Tray Renumber Understanding the printer menus 199 Understanding the printer menus 200 Html menuFont Size Scale Image menu Help menuUnderstanding the printer menus 201 Menu item Description Understanding the printer menus 202 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco‑ModeReducing printer noise Avoid paper jams Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 205 Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General Settings Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Statement of Volatility Securing the printerErasing volatile memory Disposing of a printer hard disk Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Lexmark security Web Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 213 Maintaining the printer 214 Cleaning the scanner glassClose the scanner cover Checking the status of parts and supplies Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering supplies Maintaining the printer 216 Ordering toner cartridgesReturn Program cartridge Regular cartridge Storing supplies Ordering a maintenance kitOrdering an imaging unit Ordering an ADF separator roller Replacing the toner cartridge Replacing suppliesMaintaining the printer 218 Replacing the imaging unit Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printer Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Settings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 225 Avoiding jams Clearing jamsLoad paper properly Clearing jams 226 Use recommended paper Understanding jam messages and locations Jam access area Printer control panel message What to do Clearing jams 229 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 234 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Troubleshooting 240 Configuration change, some held jobs were not restoredChange paper source to paper size load orientation Close front door Error reading USB hub. Remove hub Error reading USB drive. Remove USBComplex page, some data may not have printed Defective flash detected Fax Station Name not set up. Contact system administrator Fax partition inoperative. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xy Imaging unit very low, x estimated pages remain 84.xy Insufficient memory, some held jobs will not be restoredIncorrect paper size, open paper source Insufficient memory for Flash Memory Defragment operation Insufficient memory to collate job Insufficient memory to support Resource Save featureLoad manual feeder with custom string paper orientation Load manual feeder with custom type name paper orientation Load paper source with custom string paper orientation Troubleshooting 245Load paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Troubleshooting 246 No analog phone line connected to modem, fax is disabled Network x software errorMemory full, cannot print faxes Memory full, cannot send faxes Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Remove paper from standard output bin Troubleshooting 249Replace all originals if restarting job Replace cartridge, 0 estimated pages remain 88.xy Replace imaging unit, 0 estimated pages remain 84.xy Replace defective imaging unit 31.xyReplace jammed originals if restarting job Scanner disabled by admin Restore held jobs?Replace unsupported imaging unit 32.xy Scanner automatic feeder cover open Smtp server not set up. Contact system administrator Serial option x errorSome held jobs were not restored Standard network software error Solving printer problems Troubleshooting 254 Basic printer problemsPrinter is not responding Action Yes Printer display is blank Troubleshooting 255 Internal Solutions Port does not operate correctly Hardware and internal option problemsTroubleshooting 256 Action Yes Step Problem is solved Go to step Troubleshooting 257 Tray problemsStep Problem is solved. Go to step Troubleshooting 258 Paper feed problemsSettings General Settings Print Recovery USB/parallel interface card does not operate correctly Action Yes Step Go to step Problem is solved Troubleshooting 259Paper frequently jams Paper jam message remains after jam is cleared Printing problems Solving print problemsTroubleshooting 260 Confidential and other held jobs do not print Troubleshooting 261 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 262Large jobs do not collate Printing slows down Troubleshooting 263Click File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 264 Settings General Settings Troubleshooting 265Settings General Settings Print Recovery Page Protect Off Print job takes longer than expected Tray linking does not work Troubleshooting 266 Troubleshooting 267 Print quality problemsUnexpected page breaks occur Characters have jagged or uneven edges Clipped pages or images Troubleshooting 268 Compressed images appear on prints Troubleshooting 269Gray background on prints Horizontal voids appear on prints Troubleshooting 270 Incorrect margins on prints Troubleshooting 271 Paper curl Troubleshooting 272 Print irregularities Troubleshooting 273 Print is too dark Troubleshooting 274 Print is too light Troubleshooting 275 Printer is printing blank pages Troubleshooting 276 Printer is printing solid black pages Troubleshooting 277 Repeating defects appear on prints Troubleshooting 278 Shadow images appear on prints Troubleshooting 279Skewed print Streaked horizontal lines appear on prints Troubleshooting 280 Streaked vertical lines appear on prints Troubleshooting 281 Toner fog or background shading appears on prints Troubleshooting 282 Toner rubs off Troubleshooting 283Toner specks appear on prints Transparency print quality is poor Uneven print density Troubleshooting 284Vertical voids appear on prints Copier does not respond Solving copy problems Partial document or photo copies Troubleshooting 286Poor copy quality Troubleshooting 287 Troubleshooting 288 Solving fax problemsScanner unit does not close Caller ID is not shown Troubleshooting 289Cannot send or receive a fax Troubleshooting 290 Can receive but not send faxes Troubleshooting 291 292 Yes Problem is solved Go to step Troubleshooting 293 Fax and e-mail functions are not set upSettings General Settings Run initial setup Yes Submit Received fax has poor print quality Troubleshooting 294 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Cannot scan from a computer Troubleshooting 295Partial document or photo scans Poor scanned image quality Scan job was not successful Troubleshooting 296Step Change the file name. Go to step Stamp or Overwrite Troubleshooting 297Existing file check box Scanner does not respond Troubleshooting 298 An application error has occurred Solving home screen applications problemsTroubleshooting 299 Click Settings Apps Apps Management System tab Log Troubleshooting 300 Contacting customer support Troubleshooting 301Tech Library Mail Edition notice Product information302 May Noise emission levels Trademarks303 Product disposal Temperature information304 Meter average sound pressure, dBA Laser notice Static sensitivity noticeLaser advisory label 305 Mode Description Power consumption Watts Power consumption306 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement307 European Community EC directives conformity Licensing noticesRegulatory notices for telecommunication terminal equipment 308 309 310 Japanese telecom notice Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 313 Taiwan NCC RF notice statement ΤΗΣ Οδηγιασ 1999/5/ΕΚ 314 Português 315 316 Limited warranty 317 Extent of limited warranty 318 Patent acknowledgment 250‑sheet tray installing 42 550‑sheet tray installing SymbolsIndex NumericsPage Page Page Page Page Page Page Page