Lexmark 675, 470, 35S5701, 670, MX510, MX410DE manual

Maintaining the printer

220

2Pull the toner cartridge out using the handle.

3Lift the green handle, and then pull the imaging unit out of the printer.

4Unpack the new imaging unit, and then shake it.

5Remove all packing materials from the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

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Lexmark 675, 470, 35S5701, 670, MX510, MX410DE manual

Contents

Users Guide May Contents Loading paper and specialty media Paper and specialty media guidePrinting Copying Faxing 103 Scanning 126Understanding the printer menus 134 Saving money and the environment 203 Troubleshooting 239 Maintaining the printer 213Managing the printer 223 Clearing jams 226 302 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Indicator light Printer status Understanding the home screenSleep button light Printer status Touch Using the touch-screen buttons FeaturesFeature Description This may also appear on the home screen Return to the home screen Setting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh users Accessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screen Setting up Forms and Favorites Understanding the different applicationsActivating the home screen applications Finding information about the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Click Settings Apps Apps Management Multi Send Setting up Scan to NetworkUseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Installing a memory card Close the shield, and then the access doorPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Attaching cables Line port Setting up the printer software Installing the printer software Click Update Now ‑ Ask Printer Updating available options in the printer driverWindows Windows 7 or earlier Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking Select Ethernet connection, and then click Continue Click + Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto From the printer control panel, navigate to Using the Push Button Configuration method For Windows users Setting up serial printing Click Continue Finish Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading trays LGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Click Settings Paper Menu Custom Names Click Settings Paper Menu Custom TypesCreating a custom name for a paper type Assigning a custom paper type Select a custom name you want to configure, and then touch Configuring a custom namePaper Menu Custom Types Using specialty media Tips on using letterheadTips on using transparencies Tips on using envelopesPage Paper characteristics Paper guidelines Using recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterhead Unacceptable paper examples Supported paper sizes, types, and weights Storing paperSupported paper sizes 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Paper and specialty media guide Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Printing Printing forms and a documentPrinting forms Printing a document Adjusting toner darkness Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive or mobile device Supported flash drives and file types Printing confidential and other held jobs Printing from a mobile deviceStoring print jobs in the printer Recommended flash drives File type Printing confidential and other held jobs Modifying confidential print settings Printing information pagesPrinting a font sample list Printing a directory list Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Copying on transparencies Customizing copy settings Making copies using paper from a selected trayCopying on letterhead Copying to a different size Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying different paper sizesCopy Copy from Mixed Sizes Copy to Letter Copy It Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collating copies Collated Not collated Copying multiple pages onto a single sheet Placing separator sheets between copiesBetween Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Canceling a copy job Canceling a copy job while pages are being printedUnderstanding the copy options Copy from Content ScaleDarkness Sides Duplex Cover Page Setup Advanced DuplexSave As Shortcut Margin Shift Adjust ADF Skew Paper SaverAdvanced Imaging Create Booklet Setting up the printer to e-mail Setting up the e-mail functionCreating an e-mail shortcut using the Embedded Web Server Mailing Creating an e-mail shortcut using the printer control panel Sending an e-mail using the printer control panelClick Settings Mailing a document Sending an e‑mail using a shortcut number Sending an e‑mail using the address book Adding e-mail subject and message information Customizing e-mail settingsChanging the output file type Canceling an e-mail Understanding the e-mail options Send As ResolutionMailing 101 Setup Scan PreviewTransmission Log Mailing 102 Faxing Setting up the printer to faxFaxing 103 Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Scenario 1 Standard telephone line Choosing a fax connectionTo connect Faxing 106 Tips for this setupConnected to the same telephone wall jack Faxing 107 Connected to different wall jacks Faxing 108 Scenario 2 Digital Subscriber Line DSL Faxing 109 Scenario 3 VoIP telephone service Faxing 110 Setup 1 Printer is connected directly to a cable modem Faxing 111 Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 115 Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Sending a fax using the computer Fax tab Enable fax Sending a fax using a shortcut number Sending a fax using the address bookSending a fax at a scheduled time Faxing 119 Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Customizing fax settings Changing the fax resolutionMaking a fax lighter or darker Viewing a fax log Canceling an outgoing fax Click Settings Reports Click Fax Job Log or Fax Call LogBlocking junk faxes Touch Delete Selected Jobs Holding faxes Holding and forwarding faxesForwarding a fax Understanding the fax options Faxing 124 Faxing 125 Delayed SendThis option lets you send a fax at a later time or date Using Scan to Network ScanningScanning to an FTP address Scanning 126 Creating an FTP shortcut using the Embedded Web Server Creating an FTP shortcut using the printer control panelCreating shortcuts Scanning 127 Scanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberScanning to an FTP address Scanning 128 Scanning to a computer using the Embedded Web Server Scanning to a computer or flash driveScanning 129 Click Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close Understanding the scan options Scanning to a flash driveFTP Address This option lets you type a file name for the scan image Scanning 132 Setup Settings Help Manage Shortcuts Option Card Menu3 Understanding the printer m enusMenus list Understanding the printer menus 134 Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 135 Tray x Type Understanding the printer menus 136Multipurpose Feeder Size Multipurpose Feeder Type Understanding the printer menus 137Manual Paper Size Configure MP menu Understanding the printer menus 138 Paper Texture menu Substitute Size menuUnderstanding the printer menus 139 Paper Weight menu Understanding the printer menus 140 Understanding the printer menus 141 Paper Loading menu Understanding the printer menus 142 Custom Types menu Custom Names menuUnderstanding the printer menus 143 Use Custom Name Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 144 Reports menu Reports MenuUnderstanding the printer menus 145 Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 146 Understanding the printer menus 147 To access the menu, navigate to either of the following Network Card menuTCP/IP menu Understanding the printer menus 148 IPv6 menu Understanding the printer menus 149 Wireless menu Understanding the printer menus 150 To access the menu, navigate to any of the following AppleTalk menuStandard USB menu Understanding the printer menus 151 USB Buffer Understanding the printer menus 152Job Buffering Smtp Setup menu Understanding the printer menus 153 Security menu Miscellaneous Security Settings menuUnderstanding the printer menus 154 Erase Temporary Data Files menu Confidential Print menuUnderstanding the printer menus 155 Set Date and Time menu Security Audit Log menuUnderstanding the printer menus 156 General Settings menu Settings menuUnderstanding the printer menus 157 Quiet Mode Run Initial setupUnderstanding the printer menus 158 Eco-Mode Understanding the printer menus 159 KeyboardPaper Sizes Scan to PC Port Range Understanding the printer menus 160 Displayed Information Home screen customization Understanding the printer menus 161Date Format Understanding the printer menus 162 Timeouts AlarmsUnderstanding the printer menus 163 Error Recovery Hibernate Timeout on ConnectionUnderstanding the printer menus 164 Print Recovery Factory DefaultsUnderstanding the printer menus 165 Press Sleep Button Copy Settings menu Understanding the printer menus 166 Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 170 Understanding the printer menus 171 ResolutionFax Cover Understanding the printer menus 172 Dial Prefix Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Understanding the printer menus 176 ‑mail Settings menu Ringer Volume‑mail Server Setup Understanding the printer menus 177 Format Understanding the printer menus 178Color Text Default Text/Photo DefaultUnderstanding the printer menus 179 Orientation Photo Default Understanding the printer menus 180‑mail images sent as Use Multi ‑Page Tiff Understanding the printer menus 181 Color Balance Understanding the printer menus 182 FTP Settings menuUse cc/bcc Understanding the printer menus 183 FTP bit Depth Understanding the printer menus 184File Name Understanding the printer menus 185 Flash Drive menu Understanding the printer menus 186 Understanding the printer menus 187 Understanding the printer menus 188 Scan Bit Depth Understanding the printer menus 189 CopiesDuplex Binding Paper Saver Orientation Setup menu Print SettingsUnderstanding the printer menus 190 Understanding the printer menus 191 Print AreaDownload Target Resource Save Understanding the printer menus 192 Finishing menuSeparator Source Print Resolution Quality menuUnderstanding the printer menus 193 Pixel Boost Job Accounting menu Understanding the printer menus 194 Utilities menu Understanding the printer menus 195 XPS menu Understanding the printer menus 196 PCL Emul menu PostScript menuUnderstanding the printer menus 197 PCL Emulation Settings Understanding the printer menus 198 Understanding the printer menus 199 Tray Renumber Html menu Understanding the printer menus 200Font Size Scale Help menu Image menuUnderstanding the printer menus 201 Menu item Description Understanding the printer menus 202 Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑Mode Saving energyReducing printer noise Avoid paper jams Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 205 Using Hibernate Mode Adjusting the brightness of the displayClick Settings General Settings Sleep Button Settings Click Settings General Settings Settings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard disk Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Lexmark security Web Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 213 Maintaining the printer 214 Cleaning the scanner glassClose the scanner cover Using genuine Lexmark parts and supplies Checking the status of parts and suppliesEstimated number of remaining pages Ordering supplies Ordering toner cartridges Maintaining the printer 216Return Program cartridge Regular cartridge Ordering a maintenance kit Storing suppliesOrdering an imaging unit Ordering an ADF separator roller Replacing the toner cartridge Replacing suppliesMaintaining the printer 218 Replacing the imaging unit Page Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Settings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 225 Clearing jams Avoiding jamsLoad paper properly Clearing jams 226 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do ‑page jam, open front door y.xx Clearing jams 229Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 234 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messages Configuration change, some held jobs were not restored Troubleshooting 240Change paper source to paper size load orientation Close front door Error reading USB drive. Remove USB Error reading USB hub. Remove hubComplex page, some data may not have printed Defective flash detected Fax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xy Insufficient memory, some held jobs will not be restored Imaging unit very low, x estimated pages remain 84.xyIncorrect paper size, open paper source Insufficient memory for Flash Memory Defragment operation Insufficient memory to support Resource Save feature Insufficient memory to collate jobLoad manual feeder with custom string paper orientation Load manual feeder with custom type name paper orientation Troubleshooting 245 Load paper source with custom string paper orientationLoad paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Troubleshooting 246 Network x software error No analog phone line connected to modem, fax is disabledMemory full, cannot print faxes Memory full, cannot send faxes Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Troubleshooting 249 Remove paper from standard output binReplace all originals if restarting job Replace cartridge, 0 estimated pages remain 88.xy Replace imaging unit, 0 estimated pages remain 84.xy Replace defective imaging unit 31.xyReplace jammed originals if restarting job Restore held jobs? Scanner disabled by adminReplace unsupported imaging unit 32.xy Scanner automatic feeder cover open Serial option x error Smtp server not set up. Contact system administratorSome held jobs were not restored Standard network software error Solving printer problems Basic printer problems Troubleshooting 254Printer is not responding Action Yes Troubleshooting 255 Printer display is blank Hardware and internal option problems Internal Solutions Port does not operate correctlyTroubleshooting 256 Action Yes Step Problem is solved Go to step Troubleshooting 257 Tray problemsStep Problem is solved. Go to step Paper feed problems Troubleshooting 258Settings General Settings Print Recovery USB/parallel interface card does not operate correctly Troubleshooting 259 Action Yes Step Go to step Problem is solvedPaper frequently jams Paper jam message remains after jam is cleared Solving print problems Printing problemsTroubleshooting 260 Confidential and other held jobs do not print Troubleshooting 261 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 262Large jobs do not collate Printing slows down Troubleshooting 263Click File Print Advanced Print As Image OK OK Troubleshooting 264 Print jobs do not print Troubleshooting 265 Settings General SettingsSettings General Settings Print Recovery Page Protect Off Print job takes longer than expected Troubleshooting 266 Tray linking does not work Print quality problems Troubleshooting 267Unexpected page breaks occur Characters have jagged or uneven edges Troubleshooting 268 Clipped pages or images Compressed images appear on prints Troubleshooting 269Gray background on prints Troubleshooting 270 Horizontal voids appear on prints Troubleshooting 271 Incorrect margins on prints Troubleshooting 272 Paper curl Troubleshooting 273 Print irregularities Troubleshooting 274 Print is too dark Troubleshooting 275 Print is too light Troubleshooting 276 Printer is printing blank pages Troubleshooting 277 Printer is printing solid black pages Troubleshooting 278 Repeating defects appear on prints Shadow images appear on prints Troubleshooting 279Skewed print Troubleshooting 280 Streaked horizontal lines appear on prints Troubleshooting 281 Streaked vertical lines appear on prints Troubleshooting 282 Toner fog or background shading appears on prints Troubleshooting 283 Toner rubs offToner specks appear on prints Transparency print quality is poor Uneven print density Troubleshooting 284Vertical voids appear on prints Solving copy problems Copier does not respond Partial document or photo copies Troubleshooting 286Poor copy quality Troubleshooting 287 Troubleshooting 288 Solving fax problemsScanner unit does not close Caller ID is not shown Troubleshooting 289Cannot send or receive a fax Troubleshooting 290 Troubleshooting 291 Can receive but not send faxes Yes Problem is solved Go to step 292 Fax and e-mail functions are not set up Troubleshooting 293Settings General Settings Run initial setup Yes Submit Received fax has poor print quality Troubleshooting 294 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Troubleshooting 295 Cannot scan from a computerPartial document or photo scans Poor scanned image quality Scan job was not successful Troubleshooting 296Step Change the file name. Go to step Stamp or Overwrite Troubleshooting 297Existing file check box Troubleshooting 298 Scanner does not respond Solving home screen applications problems An application error has occurredTroubleshooting 299 Click Settings Apps Apps Management System tab Log Troubleshooting 300 Troubleshooting 301 Contacting customer supportTech Library Mail Product information Edition notice302 May Noise emission levels Trademarks303 Temperature information Product disposal304 Meter average sound pressure, dBA Static sensitivity notice Laser noticeLaser advisory label 305 Mode Description Power consumption Watts Power consumption306 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement307 Licensing notices European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 308 309 310 Using this product in Switzerland Japanese telecom noticeUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Regulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement 313 314 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 315 Português Limited warranty 316 Extent of limited warranty 317 Patent acknowledgment 318 Symbols 250‑sheet tray installing 42 550‑sheet tray installingIndex NumericsPage Page Page Page Page Page Page Page