Manuals / Lexmark / Computer Equipment / Printer

Lexmark MX510, 470, 35S5701, 670, 675, MX410DE manual ‑page jam, open tray x y.xx

Models: 35S5701 670 MX410 675 470 MX410DE MX510

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Page 235

Clearing jams

235

4Insert the tray.

5From the printer control panel, touchto clear the message and continue printing. For non‑touch‑screen printer

models, select Next > > Clear the jam, press OK > .

[x]‑page jam, open tray [x]. [24y.xx]

1Pull the tray completely out of the printer.

Note: The message on the printer display indicates the tray where the jammed paper is located.

2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

Image 235

Lexmark MX510, 470, 35S5701, 670, 675, MX410DE manual ‑page jam, open tray x y.xx

Contents

May Users Guide Contents Copying Loading paper and specialty mediaPaper and specialty media guide Printing Saving money and the environment 203 Faxing 103Scanning 126 Understanding the printer menus 134 Clearing jams 226 Troubleshooting 239Maintaining the printer 213 Managing the printer 223 302 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Automatic document feeder ADF Scanner glass Using the ADF and scanner glassUsing the ADF Using the scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the printer control panel Touch Indicator light Printer statusUnderstanding the home screen Sleep button light Printer status This may also appear on the home screen Using the touch-screen buttonsFeatures Feature Description Return to the home screen For Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows users Customizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printer Finding information about the home screen applications Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Scan to NetworkUseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Close the shield, and then the access door Installing a memory cardPage Installing an optional card Installing an Internal Solutions Port Page Long ISP cable Page Page Page Page Installing a printer hard disk Page Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional trays Page Page Line port Attaching cables Installing the printer software Setting up the printer software Windows 7 or earlier Click Update Now ‑ Ask PrinterUpdating available options in the printer driver Windows Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking Click + Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Network/Ports Active NIC Auto Using the Push Button Configuration method For Windows users Setting up serial printing Click Continue Finish Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading trays Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media LGL A4 Exec Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type Click Settings Paper Menu Custom NamesClick Settings Paper Menu Custom Types Creating a custom name for a paper type Select a custom name you want to configure, and then touch Configuring a custom namePaper Menu Custom Types Tips on using envelopes Using specialty mediaTips on using letterhead Tips on using transparenciesPage Paper guidelines Paper characteristics Selecting preprinted forms and letterhead Using recycled paper and other office papersFiber content Selecting paper Unacceptable paper examples 182 x 257 mm 17 x 10.1 Letter 215.9 x 279.4 mm X 11 Supported paper sizes, types, and weightsStoring paper Supported paper sizes Paper and specialty media guide Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weights Printing a document PrintingPrinting forms and a document Printing forms Printing from a flash drive or mobile device Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner Darkness Supported flash drives and file types Recommended flash drives File type Printing confidential and other held jobsPrinting from a mobile device Storing print jobs in the printer Printing confidential and other held jobs Printing a directory list Modifying confidential print settingsPrinting information pages Printing a font sample list Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Making a quick copy Copying using the ADFCopying Making copies Copying on transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on letterhead Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying different paper sizesCopy Copy from Mixed Sizes Copy to Letter Copy It Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collated Not collated Collating copies Copying multiple pages onto a single sheet Placing separator sheets between copiesBetween Copies Between Jobs Between Pages Off Placing a header or footer on pages Placing information on copiesPlacing an overlay message on each Copy from Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy options Sides Duplex ContentScale Darkness Margin Shift Cover Page SetupAdvanced Duplex Save As Shortcut Create Booklet Adjust ADF SkewPaper Saver Advanced Imaging Mailing Setting up the printer to e-mailSetting up the e-mail function Creating an e-mail shortcut using the Embedded Web Server Mailing a document Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Click Settings Sending an e‑mail using the address book Sending an e‑mail using a shortcut number Adding e-mail subject and message information Customizing e-mail settingsChanging the output file type Understanding the e-mail options Canceling an e-mail Send As ResolutionMailing 101 Mailing 102 SetupScan Preview Transmission Log Faxing Setting up the printer to faxFaxing 103 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setup Scenario 1 Standard telephone line Choosing a fax connectionTo connect Faxing 106 Tips for this setupConnected to the same telephone wall jack Connected to different wall jacks Faxing 107 Faxing 108 Faxing 109 Scenario 2 Digital Subscriber Line DSL Faxing 110 Scenario 3 VoIP telephone service Faxing 111 Setup 1 Printer is connected directly to a cable modem Faxing 112 Part name Part number Lexmark adapter plug 40X8519 Page Faxing 115 Connecting the printer to a wall jack in Germany Setting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Fax tab Enable fax Sending a fax using the computer Faxing 119 Sending a fax using a shortcut numberSending a fax using the address book Sending a fax at a scheduled time Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Viewing a fax log Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Touch Delete Selected Jobs Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Blocking junk faxes Holding faxes Holding and forwarding faxesForwarding a fax Faxing 124 Understanding the fax options Faxing 125 Delayed SendThis option lets you send a fax at a later time or date Scanning 126 Using Scan to NetworkScanning Scanning to an FTP address Scanning 127 Creating an FTP shortcut using the Embedded Web ServerCreating an FTP shortcut using the printer control panel Creating shortcuts Scanning 128 Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP address Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Scanning 129 Click Next Close Setting up Scan to Computer This option lets you type a file name for the scan image Understanding the scan optionsScanning to a flash drive FTP Address Scanning 132 Setup Understanding the printer menus 134 Settings Help Manage Shortcuts Option Card Menu3Understanding the printer m enus Menus list Understanding the printer menus 135 Default Source menuPaper menu Paper Size/Type menu Tray x Type Understanding the printer menus 136Multipurpose Feeder Size Multipurpose Feeder Type Understanding the printer menus 137Manual Paper Size Understanding the printer menus 138 Configure MP menu Paper Texture menu Substitute Size menuUnderstanding the printer menus 139 Understanding the printer menus 140 Paper Weight menu Understanding the printer menus 141 Understanding the printer menus 142 Paper Loading menu Use Custom Name Custom Types menuCustom Names menu Understanding the printer menus 143 Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 144 Reports menu Reports MenuUnderstanding the printer menus 145 Understanding the printer menus 146 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 147 Understanding the printer menus 148 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 149 IPv6 menu Understanding the printer menus 150 Wireless menu Understanding the printer menus 151 To access the menu, navigate to any of the followingAppleTalk menu Standard USB menu USB Buffer Understanding the printer menus 152Job Buffering Understanding the printer menus 153 Smtp Setup menu Security menu Miscellaneous Security Settings menuUnderstanding the printer menus 154 Erase Temporary Data Files menu Confidential Print menuUnderstanding the printer menus 155 Set Date and Time menu Security Audit Log menuUnderstanding the printer menus 156 General Settings menu Settings menuUnderstanding the printer menus 157 Eco-Mode Quiet ModeRun Initial setup Understanding the printer menus 158 Scan to PC Port Range Understanding the printer menus 159Keyboard Paper Sizes Displayed Information Understanding the printer menus 160 Home screen customization Understanding the printer menus 161Date Format Understanding the printer menus 162 Timeouts AlarmsUnderstanding the printer menus 163 Error Recovery Hibernate Timeout on ConnectionUnderstanding the printer menus 164 Press Sleep Button Print RecoveryFactory Defaults Understanding the printer menus 165 Understanding the printer menus 166 Copy Settings menu Understanding the printer menus 167 Understanding the printer menus 168 Understanding the printer menus 169 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 170 Understanding the printer menus 171 ResolutionFax Cover Dial Prefix Understanding the printer menus 172 Understanding the printer menus 173 Understanding the printer menus 174 Understanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 ‑mail Settings menuRinger Volume ‑mail Server Setup Format Understanding the printer menus 178Color Orientation Text DefaultText/Photo Default Understanding the printer menus 179 Use Multi ‑Page Tiff Photo DefaultUnderstanding the printer menus 180 ‑mail images sent as Color Balance Understanding the printer menus 181 Understanding the printer menus 182 FTP Settings menuUse cc/bcc Understanding the printer menus 183 FTP bit Depth Understanding the printer menus 184File Name Understanding the printer menus 185 Understanding the printer menus 186 Flash Drive menu Understanding the printer menus 187 Scan Bit Depth Understanding the printer menus 188 Paper Saver Orientation Understanding the printer menus 189Copies Duplex Binding Setup menu Print SettingsUnderstanding the printer menus 190 Resource Save Understanding the printer menus 191Print Area Download Target Understanding the printer menus 192 Finishing menuSeparator Source Pixel Boost Print ResolutionQuality menu Understanding the printer menus 193 Understanding the printer menus 194 Job Accounting menu Understanding the printer menus 195 Utilities menu Understanding the printer menus 196 XPS menu PCL Emul menu PostScript menuUnderstanding the printer menus 197 Understanding the printer menus 198 PCL Emulation Settings Tray Renumber Understanding the printer menus 199 Scale Html menuUnderstanding the printer menus 200 Font Size Menu item Description Help menuImage menu Understanding the printer menus 201 Understanding the printer menus 202 Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Avoid paper jams Using Eco‑ModeSaving energy Reducing printer noise Saving money and the environment 205 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Click Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button Settings Recycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Disposing of a printer hard disk Securing the printerStatement of Volatility Erasing volatile memory Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Lexmark security Web Finding printer security information Maintaining the printer 213 Cleaning the printer partsCleaning the printer Maintaining the printer Maintaining the printer 214 Cleaning the scanner glassClose the scanner cover Ordering supplies Using genuine Lexmark parts and suppliesChecking the status of parts and supplies Estimated number of remaining pages Regular cartridge Ordering toner cartridgesMaintaining the printer 216 Return Program cartridge Ordering an ADF separator roller Ordering a maintenance kitStoring supplies Ordering an imaging unit Replacing the toner cartridge Replacing suppliesMaintaining the printer 218 Replacing the imaging unit Page Page Shipping the printer Moving the printerBefore moving the printer Moving the printer to another location Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Notification Description Click Settings Print Settings Supply Notifications Settings General Settings Factory Defaults Restore Now Restoring factory default settingsManaging the printer 225 Clearing jams 226 Clearing jamsAvoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Jam access area Printer control panel message What to do Clearing jams 229 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 234 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Close front door Configuration change, some held jobs were not restoredTroubleshooting 240 Change paper source to paper size load orientation Defective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Complex page, some data may not have printed Imaging unit low 84.xy Fax partition inoperative. Contact system administratorFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administrator Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredImaging unit very low, x estimated pages remain 84.xy Incorrect paper size, open paper source Load manual feeder with custom type name paper orientation Insufficient memory to support Resource Save featureInsufficient memory to collate job Load manual feeder with custom string paper orientation Load paper source with paper size paper orientation Troubleshooting 245Load paper source with custom string paper orientation Load paper source with custom type name paper orientation Troubleshooting 246 Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xy Memory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Memory full, cannot print faxes Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Not enough free space in flash memory for resources Replace cartridge, 0 estimated pages remain 88.xy Troubleshooting 249Remove paper from standard output bin Replace all originals if restarting job Replace imaging unit, 0 estimated pages remain 84.xy Replace defective imaging unit 31.xyReplace jammed originals if restarting job Scanner automatic feeder cover open Restore held jobs?Scanner disabled by admin Replace unsupported imaging unit 32.xy Standard network software error Serial option x errorSmtp server not set up. Contact system administrator Some held jobs were not restored Solving printer problems Action Yes Basic printer problemsTroubleshooting 254 Printer is not responding Printer display is blank Troubleshooting 255 Action Yes Step Problem is solved Go to step Hardware and internal option problemsInternal Solutions Port does not operate correctly Troubleshooting 256 Troubleshooting 257 Tray problemsStep Problem is solved. Go to step USB/parallel interface card does not operate correctly Paper feed problemsTroubleshooting 258 Settings General Settings Print Recovery Paper jam message remains after jam is cleared Troubleshooting 259Action Yes Step Go to step Problem is solved Paper frequently jams Confidential and other held jobs do not print Solving print problemsPrinting problems Troubleshooting 260 Troubleshooting 261 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 262Large jobs do not collate Printing slows down Troubleshooting 263Click File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 264 Print job takes longer than expected Troubleshooting 265Settings General Settings Settings General Settings Print Recovery Page Protect Off Tray linking does not work Troubleshooting 266 Characters have jagged or uneven edges Print quality problemsTroubleshooting 267 Unexpected page breaks occur Clipped pages or images Troubleshooting 268 Compressed images appear on prints Troubleshooting 269Gray background on prints Horizontal voids appear on prints Troubleshooting 270 Incorrect margins on prints Troubleshooting 271 Paper curl Troubleshooting 272 Print irregularities Troubleshooting 273 Print is too dark Troubleshooting 274 Print is too light Troubleshooting 275 Printer is printing blank pages Troubleshooting 276 Printer is printing solid black pages Troubleshooting 277 Repeating defects appear on prints Troubleshooting 278 Shadow images appear on prints Troubleshooting 279Skewed print Streaked horizontal lines appear on prints Troubleshooting 280 Streaked vertical lines appear on prints Troubleshooting 281 Toner fog or background shading appears on prints Troubleshooting 282 Transparency print quality is poor Troubleshooting 283Toner rubs off Toner specks appear on prints Uneven print density Troubleshooting 284Vertical voids appear on prints Copier does not respond Solving copy problems Partial document or photo copies Troubleshooting 286Poor copy quality Troubleshooting 287 Troubleshooting 288 Solving fax problemsScanner unit does not close Caller ID is not shown Troubleshooting 289Cannot send or receive a fax Troubleshooting 290 Can receive but not send faxes Troubleshooting 291 292 Yes Problem is solved Go to step Received fax has poor print quality Fax and e-mail functions are not set upTroubleshooting 293 Settings General Settings Run initial setup Yes Submit Troubleshooting 294 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Poor scanned image quality Troubleshooting 295Cannot scan from a computer Partial document or photo scans Scan job was not successful Troubleshooting 296Step Change the file name. Go to step Stamp or Overwrite Troubleshooting 297Existing file check box Scanner does not respond Troubleshooting 298 Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 299 Troubleshooting 300 Mail Troubleshooting 301Contacting customer support Tech Library May Product informationEdition notice 302 Noise emission levels Trademarks303 Meter average sound pressure, dBA Temperature informationProduct disposal 304 305 Static sensitivity noticeLaser notice Laser advisory label Mode Description Power consumption Watts Power consumption306 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement307 308 Licensing noticesEuropean Community EC directives conformity Regulatory notices for telecommunication terminal equipment 309 310 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandJapanese telecom notice Utilisation de ce produit en Suisse Industry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation 313 Taiwan NCC RF notice statement ΤΗΣ Οδηγιασ 1999/5/ΕΚ 314 Português 315 316 Limited warranty 317 Extent of limited warranty 318 Patent acknowledgment Numerics Symbols250‑sheet tray installing 42 550‑sheet tray installing IndexPage Page Page Page Page Page Page Page