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Samsung UE55MU7500UXRU, UE49MU7500UXRU manual Troubleshooting and Maintenance, TV won’t turn on

Models: UE55MU7500UXRU UE49MU7500UXRU

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung UE55MU7500UXRU, UE49MU7500UXRU manual Troubleshooting and Maintenance, TV won’t turn on
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UE55MU7500UXRU, UE49MU7500UXRU specifications

Samsung's UE49MU7500UXRU and UE55MU7500UXRU are standout models in the brand's MU7500 series, showcasing a perfect blend of cutting-edge technology and elegant design. These 4K Ultra HD Smart TVs are ideal for both casual viewers and serious enthusiasts alike, delivering an immersive viewing experience that truly elevates home entertainment.

One of the flagship features of these models is their display technology. Both the UE49MU7500 and UE55MU7500 are equipped with Samsung's renowned Ultra HD Premium technology, which ensures vibrant colors, sharper images, and deeper contrasts. The 4K resolution, at 3840 x 2160 pixels, delivers four times the detail of Full HD, allowing viewers to enjoy remarkable clarity and realism in every scene.

The televisions utilize Samsung's HDR (High Dynamic Range) technology, which enhances brightness and contrast, resulting in a more dynamic viewing experience. HDR brings out the details in both shadows and highlights, making images appear more lifelike. Cinema-quality visuals are further complemented by the Dynamic Crystal Color feature, which provides a wider color spectrum for richer, more accurate color reproduction.

Smart TV capabilities are another significant advantage of these models. Featuring Samsung's intuitive Smart Hub, users can access a wide range of apps and streaming services effortlessly. Whether it's Netflix, YouTube, or Amazon Prime Video, finding the latest content is quick and user-friendly. The TVs also include voice control compatibility through Bixby, allowing for seamless integration into modern smart homes.

In terms of design, both models have a sleek and modern aesthetic, with ultra-thin bezels that maximize the viewing area while minimizing distractions. The elegant stand adds stability while enhancing the overall look of the unit, making it a beautiful addition to any living space.

Audio quality is equally impressive, with the TVs featuring a multi-channel audio system that delivers powerful sound. The built-in Dolby Digital Plus technology enhances the audio experience, making movies and shows more engaging.

Connectivity options are ample, ensuring compatibility with a variety of devices. Both models come with multiple HDMI and USB ports, allowing for easy connection to gaming consoles, Blu-ray players, and external storage devices.

In conclusion, the Samsung UE49MU7500UXRU and UE55MU7500UXRU are exceptional televisions that embody the latest advancements in display technology and smart features. With stunning visuals, immersive audio, and unparalleled accessibility to streaming content, these TVs represent a significant leap in home entertainment technology.