Samsung UE55J6100AKXXU manual Mode Not, Supported message, Information is, Diagnosis Test menu

Issues	Solutions and Explanations
	•• Check cable connections (remove and reconnect all cables
	connected to the TV and external devices).
	•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc)
	video outputs to match the connections to the TV input. For
There is no picture/	example, if an external device’s output is HDMI, it should be
video.	connected to an HDMI input on the TV.
	•• Make sure your connected devices are powered on.
	•• Be sure to select the TV’s correct source by pressing the SOURCE
	button on the remote control.
	•• Reboot the connected device by reconnecting the device’s power cable.

Aerial (Air/Cable) Connection

	•• Make sure the Aerial cable is connected securely.
The TV is not	•• Please try Setup (Initial setup) to add available channels to the
receiving all	channel list. Go to MENU - System - Setup (Initial setup) and wait for
channels.	all available channels to be stored.
	•• Verify the Aerial is positioned correctly.
The picture is	•• Compression of video contents may cause picture distortion,
distorted: macro
block error small	especially on fast moving pictures such as sports and action movies.
block, dots,	•• A low signal can cause picture distortion. This is not a TV issue.
pixelization
Others
	•• HD channels will have black bars on either side of the screen when
	displaying up scaled SD (4:3) contents.
The picture will not	•• Black bars on the top and bottom will appear during movies that
display in full screen.	have aspect ratios different from your TV.
	•• Adjust the picture size options on your external device or TV to full
	screen.
	•• Replace the remote control batteries with the poles (+/–) in the
The remote control	right direction.
does not work.	•• Clean the sensor’s transmission window on the remote.
	•• Try pointing the remote directly at the TV from 1.5~1.8 m away.
The cable/set top
box remote control	•• Programme the Cable/Set top box remote control to operate the
doesn’t turn the TV	TV. Refer to the Cable/Set top box user manual for the SAMSUNG
on or off, or adjust	TV code.
the volume.
A “Mode Not	•• Check the supported resolution of the TV, and adjust the external
Supported” message
	device’s output resolution accordingly.
appears.
There is a plastic	•• This smell is normal and will dissipate over time.
smell from the TV.
The TV Signal	•• This function is only available with digital channels from an Aerial /
Information is
unavailable in the Self	RF / Coax connection.
Diagnosis Test menu.

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