Samsung UE50J6100AKXZT, UE50J6100AKXXU Broadcasting, TV mode, and go to Menu → Support → Use Mode

Issues	Solutions and Explanations
TV is tilted to the	•• Remove the stand base from the TV and reassemble it.
right or left side.
There are difficulties	•• Make sure the TV is placed on a flat surface. If you cannot remove
assembling the stand
	the screws from the TV, please use a magnetized screw driver.
base.
The Broadcasting	•• The Broadcasting menu is only available when the TV source is
menu is grey out
	selected.
(unavailable).
Your settings are lost	•• If the TV is in the Store Demo mode, it will reset audio and picture
after 5 minutes or	settings every 5 minutes. If you want to change the settings from
every time the TV is	Store Demo mode to Home Use, press the SOURCE button to select
turned off.	TV mode, and go to MENU → Support → Use Mode.
	•• Check the cable connections and reconnect them.
You have intermittent	•• Loss of audio or video can be caused by using overly rigid or thick
loss of audio or	cables. Make sure the cables are flexible enough for long term use.
video.	If mounting the TV to the wall, we recommend using cables with
	90 degree connectors.
You see small
particles when you
look closely at the	•• This is part of the product’s design and is not a defect.
edge of the frame of
the TV.
The PIP menu is not	•• PIP functionality is only available when you are using a HDMI or
available.	components source.
You turned the TV off	•• It is normal. The TV operates the OTA (Over The Aerial) function
45 minutes ago, and
	itself to upgrade firmware downloaded whilst your watching TV.
it turned on again.
The message	•• If you are using a CAM CARD (CI/CI+), check that it is installed into
“Scrambled Signal” or	the common interface slot.
“Weak or No Signal”	•• If there is still a problem, pull the CAM CARD out of the TV and
appears.	insert it into the slot again.
There are recurrent	•• Check and change the signal/source.
picture/sound issues.
A reaction may occur
between the rubber
cushion pads on the	•• To prevent this, use felt pads on any surface of the TV that comes
base stand and the	in direct contact with furniture.
top finish of some
furniture.
The message “This file	•• This may appear because of high bit rate of content. Content
may not be playable
	generally will play but could experience some playability issue.
properly.” appears.

-- You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com → support) by USB.

-- This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

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