07Troubleshooting and Maintenance
Troubleshooting
(Depending on the country and model)
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.
Issues | Solutions and Explanations | |
|
| |
| First of all, please perform the Picture Test and confirm that your TV is | |
Picture Quality | properly displaying test image. (go to MENU - Support - Self Diagnosis | |
- Picture Test) If the test image is properly displayed, the poor picture | ||
| ||
| may caused by the source or signal. | |
|
| |
| •• If you have an analogue cable/set top box, upgrade to a digital set | |
| top box. Use HDMI cables to deliver HD (high definition) picture | |
| quality. | |
| •• Cable/Satellite subscribers: Try HD stations from the channel line up. | |
The TV image does | •• Aerial connection: Try HD stations after performing Auto tuning. | |
not look as good as it | •• Many HD channels are up scaled from SD (Standard Definition) | |
did in the store. | contents. | |
| •• Adjust the Cable/Set top box video output resolution to 1080i or | |
| 720p. | |
| •• Make sure you are watching the TV at the minimum recommended | |
| distance based on the size and definition of the signal. | |
|
| |
| •• Compression of video contents may cause picture distortion | |
The picture is | especially in fast moving pictures such as sports and action movies. | |
distorted: macroblock | •• Low signal level or bad quality can cause picture distortion. This is | |
error, small block, | not a TV issue. | |
dots, pixelization | •• Mobile phones used close to the TV (cca up to 1m) may cause | |
| noise in picture on analogue and digital TV. | |
|
| |
| •• Adjust the Picture options in the TV menu. (go to Picture Mode / | |
| Colour / Brightness / Sharpness) | |
There is poor colour | •• Adjust Energy Saving option in the TV menu. (go to MENU - System - | |
or brightness. | Eco Solution - Energy Saving) | |
| •• Try resetting the picture to view the default picture settings. (go to | |
| MENU - Picture - Reset Picture) | |
|
| |
There is a dotted line | •• If the picture size is set to Screen Fit, change it to 16:9. | |
on the edge of the | ||
•• Change cable/satellite box resolution. | ||
screen. | ||
| ||
|
|
English - 22
