Issues | Solutions and Explanations | |
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When changing | •• If connected with a cable box, please try to reset the cable box. | |
channels, the picture | Reconnect the AC cord and wait until the cable box reboots. It | |
freezes or is distorted | may take up to 20 minutes. | |
or delayed. | •• Set the output resolution of the cable box to 1080i or 720p. | |
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| First of all, please perform the Sound Test to confirm that your TV | |
| audio is properly operating. (go to MENU - Support - Self Diagnosis - | |
Sound Quality | Sound Test) | |
| If the audio is ok, the sound problem may be caused by the source or | |
| signal. | |
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There is no sound or | •• Please check the volume of the device (Cable/Sat Box, DVD, Blu- | |
the sound is too low | ||
ray etc) connected to your TV. | ||
at maximum volume. | ||
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| •• Set the Speaker Select option to TV Speaker in the sound menu. | |
| •• If you are using an external device, make sure the audio cables are | |
| connected to the correct audio input jacks on the TV. | |
The picture is good | •• If you are using an external device, check the device’s audio output | |
option (ex. you may need to change your cable box’s audio option | ||
but there is no | ||
to HDMI when you have a HDMI connected to your TV). | ||
sound. | ||
•• If you are using a DVI to HDMI cable, a separate audio cable is | ||
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| required. | |
| •• Reboot the connected device by reconnecting the device’s power | |
| cable. | |
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The speakers | •• Check the cable connections. Make sure a video cable is not | |
connected to an audio input. | ||
are making an | ||
•• For aerial or cable connections, check the signal strength. Low | ||
inappropriate noise. | ||
signal level may cause sound distortion. | ||
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No Picture, No Video |
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| •• Make sure the AC power cord is securely plugged in to the wall | |
| outlet and the TV. | |
The TV will not turn | •• Make sure the wall outlet is working. | |
on. | •• Try pressing the P button on the TV to make sure the problem is | |
| not the remote. If the TV turns on, refer to “The remote control | |
| does not work” below. | |
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| •• Ensure the Sleep Timer is set to Off in the Time menu. | |
| •• If your PC is connected to the TV, check your PC power settings. | |
The TV turns off | •• Make sure the AC power cord is plugged in securely to the wall | |
outlet and the TV. | ||
automatically. | ||
•• No Signal Power Off turns off the TV if no signal has been received | ||
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| by the TV for a specified period time. Auto Power Off turns off the | |
| TV if there has been no user input in four hours. | |
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