Samsung UE48JS9000TXZT, UE65JS9000TXXC, UE55JS9000TXXC manual Troubleshooting and Maintenance

08Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- For detailed information on troubleshooting, watch the troubleshooting videos at www. samsung.com/spsn.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now

or Auto Update functions on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues	Solutions and explanations
The TV is not	Make sure that the power cord is connected and that the remote has
powered on.	live batteries and is functioning properly. If the power cord is properly
	connected and the remote control is operating normally, there might
	arise a problem with the antenna cable connection, or the cable/set-
	top box might not be turned on. Check the antenna connection or
	turn on the cable/set-top box.
The TV won’t turn	Make sure that the AC power cord is securely plugged in to the TV
on.	and the wall outlet.
	Make sure that the wall outlet is working.
	Try pressing the P button on the TV to make sure that the problem is
	not with the remote. If the TV turns on, refer to “Remote control does
	not work” below.

English - 26