Getting Remote Support

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How Does Remote Support Work?

Having a Samsung Tech remotely service your TV is easy.

1. Call the Samsung

2. Open the menu on

3. Select Remote

4. The agent will then

Contact Center

your TV and go to

Management,

access your TV.

and ask for remote

the Support section.

and then read and

That's it!

support.

 

agree to the service

 

 

 

agreements. When

 

 

 

the PIN screen

 

 

 

appears, provide the

 

 

 

PIN number to the

 

 

 

agent.

 

Caring for the TV

If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.

The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.

Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.

Turn off the TV, and then gently wipe away smudges and fingerprints on the screen with a micro-fiber cloth. Clean the body of the TV with a soft cloth dampened with a small amount of water. Do not use flammable liquids (benzene, thinners, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on the cloth.

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Samsung UN46H7150 manual Getting Remote Support, Caring for the TV, How Does Remote Support Work?