Intermittent Wi-Fi
•Check the distance between the Modem/Router and the TV. The distance should not exceed 50ft (15.2 m).
•Verify that there are no obstacles between your TV and the Modem/Router. (Appliances, cordless phones, stone walls/fireplaces, etc. decrease
•Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good condition. If it is not, replace the cable.
•Connect the TV to your Modem/Router using a CAT 7 cable, and then try to set up a wired network connection. (MENU > Network > Network Settings).
•Check Network Status (MENU > Network > Network Status) to see if the IP address is invalid, for example, 169.x.x.x. If it is, call your ISP to get a valid IP address, and then ask them to check the connection between your Modem and Router and the connection between the Modem / Router and the Internet.
•If you see a valid Mac address, call your ISP and ask them to reset your network circuit to
Netflix problems
•Verify that your Modem/Router is no more than 50 ft (15.2 m) away from the TV.
•Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > DNS Server > Select Manually > DNS > enter 8.8.8.8 > OK
•Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung) Reset Netflix by selecting MENU > Smart Hub > Smart Hub Reset.
Smart Hub Error Messages
•Verify that the distance between the TV and the Modem/Router does not exceed 50 ft (15.2 m).
•Verify that the TV is connected to the network by checking the Network Status (MENU > Network > Network Status).
•Reset Smart Hub by selecting the MENU > Smart Hub > Smart Hub Reset.
•Update the TV’s software (MENU > Support > Software Update).
•Wait 2 to 3 days for the issue to resolve itself.
