Error Messages Problems/Cause Solutions | Toshiba B-SX4T guide

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33058

5.1 Error Messages

5.1 Error Messages (Cont.)

Error Messages		Problems/Cause	Solutions
CUTTER ERROR ****	The media is jammed in the cutter.		Remove the jammed media. Then press
(Only when the cutter			the [RESTART] key. If this does not
module is installed on			solve the problem, turn off the printer, and
the printer.)			call a TOSHIBA TEC authorised service
			representative.
			⇒ Section 4.1.3.
NO PAPER ****	1.	The media has run out.	1. Load new media. Then press the
			[RESTART] key.
			⇒ Section 2.4.
	2.	The media is not loaded properly.	2. Reload the media correctly. Then
			press the [RESTART] key.
			⇒ Section 2.4.
	3. The media is slack.		3. Take up any slack in the media.
RIBBON ERROR ****	The ribbon is not fed properly.		Remove the ribbon, and check the status
			of the ribbon. Replace the ribbon, if
			necessary. If the problem is not solved,
			turn off the printer, and call a TOSHIBA
			TEC authorised service representative.
NO RIBBON ****	The ribbon has run out.		Load a new ribbon. Then press the
			[RESTART] key.
			⇒ Section 2.5.
REWIND FULL ****	The Built-In Rewinder Unit is full.		Remove the backing paper from the Built-
			In Rewinder Unit. Then press the
			[RESTART] key.
EXCESS HEAD TEMP	The Print Head has overheated.		Turn off the printer, and allow it to cool
			down (about 3 minutes). If this does not
			solve the problem, call a TOSHIBA TEC
			authorised service representative.
HEAD ERROR	There is a problem with the Print Head.		Replace the Print Head.
POWER FAILURE	A momentary power failure has		Check the power source which supplies
	occurred.		power to the printer. If the rating is not
			correct, or if the printer shares the same
			power outlet with other electrical
			appliances that consume large amounts of
			power, change the outlet.
SYSTEM ERROR	1. The printer is used in a location		1. Keep the printer and the interface
		where it is subject to noise. Or, there	cables away from the source of noise
		are power cords of other electrical
		appliances near the printer or
		interface cable.
	2. The Power Cord of the printer is not		2. Ground the Power Cord.
		grounded.	3. Provide an exclusive power source for
	3. The printer shares the same power		3. Provide an exclusive power source for
		source with any other electrical	the printer.
		appliances.	4. Confirm the host computer operates
	4. An application software used on		4. Confirm the host computer operates
		your host computer has an error or	properly.
		malfunction.
FLASH WRITE ERR.	An error has occurred in writing to the		Turn the printer off, and then on again.
	flash ROM.

E5- 2

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Toshiba B-SX4T owner manual Error Messages Problems/Cause Solutions, Media has run out Load new media. Then press

Contents

SX4T Series Vorsicht CE Compliance for EU only SX4T Series Waste Recycling information for users For all countries and areas Meanings of Each Symbol Safety Summary Request Regarding Maintenance Precautions Table of Contents EA2-1 EA1-1EA3-1 EA4-1 Product Overview Introduction Features Unpacking No FM1647000 AccessoriesDoc. No. EO2-33021 Quality Control Report 1 sheet Front View DimensionsRear View Following chapters Interior Operation Panel Option Name Type Description Options Setup Flow Printer SetupProcedure Reference Installation Example of US Type Connecting the Power CordFitting the Fan Filter Loading the Media Do not over-tighten the Locking Ring of the Supply Holder Remove the Locking Screw that secures the Media Sensor Setting the Feed Gap Sensor positionSetting the Black Mark Sensor position STANDARD/PEEL OFF position Batch modeStrip mode Option Cut mode Option Built-in rewinder mode Option Loading the Ribbon Auto Ribbon Saving Mode Connecting the Cables to Your Printer Turning on the Printer Turning the Printer Following Pcmcia cards or equivalent can be used Paragraphs outline how to insert Pcmcia cardsPcmcia Cards How to enter the System Mode While 2PARAMETER SET is displayed on the LCD Message Parameter SettingTime the Pause key is pressed, the sub menus are displayed Sequentially Use the Feed or Restart key to select a desired option Character Code SelectionAfter selecting a character code, press the Pause key Character Zero Selection After selecting a baud rate, press the Pause key Baud Rate SelectionData Length Selection After selecting a data length, press the Pause key Flow Control Code Selection Stop Bit SelectionParity Selection After selecting a language, press the Pause key LCD Language SelectionAuto Forward Wait Selection After selecting an auto forward wait, press the Pause key Feed key Head Up Cut/Rewinder Selection Ribbon Saving Function Selection Solenoid Type SelectionAfter selecting the solenoid type, press the Pause key Control Code Selection After selecting the Strip Wait Status, press the Pause key Strip Wait Status SelectionFeed Key Function Selection After selecting the Feed key function, press the Pause key After selecting a Kanji code, press the Pause key Kanji Code SelectionEuro Code Selection After selecting a Euro code, press the Pause key After selecting auto print head check, press the Pause key Auto Print Head Check SelectionCentronics Interface ACK/BUSY Timing Selection After selecting an ACK/BUSY timing, press the Pause key After selecting the Input Prime, press the Pause key Web Printer Function SelectionInput Prime Selection Expansion I/O Interface Type Selection Ribbon Near End Selection After selecting a Plug & Play, press the Pause key Centronics Interface SelectionPlug & Play Selection After selecting the Pre-strip function, press the Pause key Label End/Ribbon End SelectionPre-Strip Selection After selecting the Back Feed Speed, press the Pause key Maxi Code Specification SelectionReverse Feed Speed Selection After selecting a print head type, press the Pause key System Mode Password SettingPrint Head Type Selection After selecting the receive buffer, press the Pause key Dump Mode SettingUse the Feed or Restart key to select a printing method After selecting a printing method, press the Pause key Required Label Length Data in the receive buffer is printed as followsReceive Buffer Size When the Pause key is pressed, Basic program is executed General Description Installing the Printer DriversIntroduction Parallel Interface Installing the Printer Driver Windows 98/Me E2-38 Windows 2000/XP E2-40 USB Interface E2-42 E2-43 E2-44 Finish button E2-46 E2-47 E2-48 Uninstalling the Printer Driver Adding a LAN Port Windows 98/ME Adding/Deleting a LAN Port Deleting a LAN Port Others Printer Driver Upgrades Using the Printer Driver Print Test Adjustment When using a Strip Module or an optional Cutter Module Feed Amount Fine Adjustment Position and Print Tone Fine AdjustmentCut/Strip Position Fine Adjustment Coordinate Fine Adjustment Tone Fine When setting +0.0 mmPosition and Print Example of Cut Position Fine Adjustment Example of Strip Position Fine Adjustment Restart Feed When setting +50.0 mm When setting -50.0 mm Position and Print Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Jam errors Threshold SettingSelect the sensor to be adjusted by using the Feed key Manually set Feed and Pause keys „ When using the Feed Gap Sensor „ When using the Black Mark Sensor Press and hold the Restart or Feed key for about 3 seconds „ Manual Threshold Setting„ Storing a No Media Level Voltage THRESHOLDR4.0V THRESHOLDT4.0V THRESHOLDR3.9V Operation Panel On Line Mode Press and hold the Restart key for 3 seconds or longer ResetOperation Print Head/Platen/ Sensors MaintenanceCleaning Covers and Panels Optional Cutter Module Error Messages TroubleshootingError Messages Problems/Causes Solutions Restart key Media has run out Load new media. Then press Error Messages Problems/Cause SolutionsMedia is slack Take up any slack in the media Ribbon has run out Load a new ribbon. Then press Ribbon is not loaded properly Load the ribbon properly Possible ProblemsPossible Problems Causes Solutions ⇒Section Cutter blade is dirty Clean the cutter bladeRefer to .1 Media Removing Jammed Media Model Printer SpecificationsThis section describes the printer specifications SX4T-GS20-QM-R Media Supply SpecificationsMedia Type Label Tag paper with square holes Detection Area of the Transmissive SensorLabel Effective Print Area Detection Area of the Reflective Sensor „ B-9704-RFID-H1-QM-R Rfid Tags„ B-9704-RFID-U1-US-R and B-9704-RFID-U1-EU-R Media feed direction Media type Description RibbonRecommended Media and Ribbon Types Ribbon type Description Care/Handling of Media and RibbonCombination of Media and Ribbon Media type Vellum paper and label Appendix 1 Messages and Leds Symbols in the message Wrong password was entered Printer is waiting for a password to Be enteredBase LAN Board is being Initialized Printer did not succeed in writing Following message appears Parallel interface Centronics Standard Appendix 2 Interface PIN Connector Serial interface Standard LAN cable Physical Layer100BASE-TX UTP category Cable length Segment length Max m Expansion I/O Interface Option B-7704-IO- QM-R RFID-U1-EU RFID-U1-USRFID-H1-QM SX704-RFID-U2-US-R At least, 125% of the rated current of the product Appendix 3 Power CordWhen purchasing the power cord Appendix 4 Print Samples JAN13, EAN13 Interleaved 2EAN13+2 digits EAN13+5 digits Industrial 2 UPC-A+5 digitsCustomer bar code KIX Code Appendix 5 Glossaries Device used to remove labels from the backing paper See Black mark sensorMedia and ribbon See Feed gap sensor 3-1, A1-1 Index Index Waste Recycling information for users EO1-33058E