Toshiba B-SX4T owner manual Possible Problems Causes Solutions

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33058

5.2 Possible Problems

5.1 Error Messages (Cont.)

Error Messages	Problems/Cause	Solutions
FORMAT ERROR	An error has occurred in formatting the	Turn the printer off, and then on again.
	flash ROM.
FLASH CARD FULL	Saving failed because of an insufficient	Turn the printer off, and then on again.
	capacity of the flash ROM.
EEPROM ERROR	Data cannot be read from/written to a	Turn the printer off, and then on again.
	backup EEPROM properly.
RFID WRITE ERROR	The printer did not succeed in writing	Press the [RESTART] key.
	data onto an RFID tag after having
	retried for a specified times.
RFID ERROR	The printer cannot communicate with	Turn the printer off, and then on again.
	the RFID module.
SYNTAX ERROR	While the printer is in the Download	Turn the printer off, and then on again.
	mode for upgrading the firmware, it
	receives an improper command, for
	example, a Issue Command.
INPUT PASSWORD	The printer is waiting for a password to	Please inquire of the system administrator.
	be entered.
PASSWORD INVALID	A wrong password was entered	Please inquire of the system administrator.
Please Power OFF	consecutively for three times.
Other error messages	A hardware or software problem may	Turn the printer off and then on. If this
	have occurred.	does not solve the problem, turn off the
		printer again, and call a TOSHIBA TEC
		authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes		Solutions
The printer will not	1.	The Power Cord is disconnected.	1.	Plug in the Power Cord.
turn on.	2.	The AC outlet is not functioning	2.	Test with a power cord from another
		correctly.		electric appliance.
	3.	The fuse has blown, or the circuit	3.	Check the fuse or breaker.
		breaker has tripped.
The media is not fed.	1.	The media is not loaded properly.	1.	Load the media properly.
			⇒ Section 2.4.
	2.	The printer is in an error condition.	2.	Solve the error in the message display.
				(See Section 5.1 for more detail.)
Pressing the [FEED]	A feed or an issue was attempted not on		Change the print condition by using the
key in the initial state	the following default conditions.		printer driver or a print command so that
results in an error.		Sensor type: Feed gap sensor	it corresponds to your printing conditions.
		Printing method: Thermal transfer	Then, clear the error state by pressing the
		Media pitch: 76.2 mm	[RESTART] key.
Nothing is printed on	1.	The media is not loaded properly.	1.	Load the media properly.
the media.			⇒ Section 2.4.
	2.	The ribbon is not loaded properly.	2.	Load the ribbon properly.
			⇒ Section 2.5.
	3.	The print head is not installed	3.	Install the print head properly. Close
		properly.		the Print Head Block.
	4.	The ribbon and media are not	4.	Select an appropriate ribbon for the
		matched.		media type being used.

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