Troubleshooting
Symptom | Checklist | |
I have installed the Samsung Connect | ffYou can use the product after connecting the wireless | |
app, but, the POWERbot fails to be | router and the POWERbot through | |
connected. | the procedure. | |
I fail to log into the Samsung | ffCheck your ID and password on the screen of the Samsung | |
account. | account. | |
There appears a message saying | ffYou may have failed temporarily due to the distance from | |
there is a failure during | the wireless router or other obstacles. Please try again | |
after a while. | ||
| ||
| ffTurn off the Samsung Connect app and then run it again, or | |
The products do not work even | disconnect the smart phone from the wireless router and | |
though the smart phone is normally | then connect it again. Or turn off the power supply of the | |
connected to the POWERbot. | POWERbot, turn it on, wait for a minute or longer, and then | |
| run the Samsung Connect app again. | |
The functions of the Samsung | ffCheck if the Smart control blocking function of the | |
POWERbot is set. (When the Smart control is locked, the | ||
Connect App do not work. | ||
| ||
The Samsung Connect Robot Vacuum | ffCheck if the POWERbot is connected to the wireless router. | |
App fails to get started. |
| |
POWERbot is not connected to | ffCheck the setting status of the wireless router. | |
| ffCheck whether the floor is not even and then the | |
Intelligent power control function | POWERbot works with its body a bit lifted up. | |
ffCheck whether there are any foreign matters on the cliff | ||
works on a normal floor. | sensor which is at the bottom of the POWERbot. | |
| ||
| ffCheck whether the floor color is dark. | |
Intelligent power control function | ffWhen the POWERbot cleans a carpet with short fibre and | |
does not work. | bright color, it may recognize the carpet as a floor and then | |
the Intelligent power control function may not work. | ||
| ||
| ffWhen POWERbot cannot recognize the wall, the Edge clean | |
| master may not work. | |
Edge clean master function does not | ||
| work. | of the wall | |
| ||
| ||
| ffCheck whether small obstacles are arranged in a narrow | |
Edge clean master function works | space. | |
though there is no wall or corner. | ffWhen the POWERbot recognizes the front obstacle as a | |
| wall, Edge clean master function may work. | |
The Edge clean master function | ffWhen the degree of the angle of a corner which the | |
works though the POWERbot has not | POWERbot detects is large, the Edge clean master function | |
approached a wall or corner. | may work without approaching the wall or corner. |
✻✻Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: The official Declaration of conformity may be found at http://www. samsung.com, go to Support > Search Product Support and enter the model name.