Information codes

If the washing machine fails to operate, you may see an information code on the display. Check the table below and try the suggestions.

Code		Action

	The WaterLevel sensor is not working properly.
1C	• Check WaterLevel Sensor wire harness.
1C	•	If the information code remains, contact a customer service
	•	If the information code remains, contact a customer service
		centre.

	Motor problem
3C	•	Try restarting the cycle.
	• If the problem continues, call for service.

	Water is not supplied.
	• Make sure the water taps are open.
	• Make sure the water hoses are not clogged.
	• Make sure the water taps are not frozen.
4C	•	Make sure the washing machine is operating with sufficient
		water pressure.
	• Make sure that the cold water tap and the hot water tap are
		properly connected.
	• Clean the mesh filter as it may be clogged.

	•	Make sure the cold water supply hose is firmly connected to
4C2		the cold water tap.
4C2		If it is connected to the hot water tap, the laundry may be
		If it is connected to the hot water tap, the laundry may be
		deformed with some cycles.

	Water is not draining.
	• Make sure the drain hose is not frozen or clogged.
	• Make sure the drain hose is positioned correctly, depending
		on the connection type.
5C	•	Clean the debris filter as it may be clogged.
	• Make sure the drain hose is straightened all the way to the
		drain system.
	• If the information code remains, contact a customer service
		centre.

	Electronic Control Problem (Over Voltage Error)
	• Check the PCB and wire harness.
9C1	•	Check if power is supplied properly.
	• If the information code remains, contact a customer service
		centre.

Troubleshooting

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2015-01-30 6:23:38

WA14J6750SP/SV, WA16J6750SP/SV specifications

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Samsung WA16J6750SP/SV, WA14J6750SP/SV manual Information codes

Models: WA14J6750SP/SV WA16J6750SP/SV