Troubleshooting

Troubleshooting

Problem

 

Action

 

 

 

• Fully open both taps.

 

• Make sure the temperature selection is correct.

 

• Make sure the hoses are connected to the correct taps. Flush

 

 

water lines.

 

• Make sure the water heater is set to supply a minimum 49

 

 

°C hot water at the tap. Also, check the water heater capacity

 

 

and recovery rate.

Fills with the wrong

• Disconnect the hoses and clean the mesh filter. The mesh

 

filter may be clogged.

water temperature.

 

• While the washing machine fills, the water temperature may

 

 

 

change as the automatic temperature control feature checks

 

 

incoming water temperature. This is normal.

 

• While the washing machine fills, you may notice just hot and/

 

 

or just cold water going through the dispenser when cold or

 

 

warm temperatures are selected. This is a normal function

 

 

of the automatic temperature control feature as the washing

 

 

machine determines the water temperature.

 

 

 

• Use the High or Extra High spin speed.

Load is wet at the

• Use high efficiency (HE) detergent to reduce oversudsing.

• Load is too small. Small loads (one or two items) may become

end of a cycle.

 

unbalanced and not spin completely.

 

 

 

• Make sure the drain hose is not kinked or clogged.

 

 

 

• Make sure the door is properly closed.

 

• Make sure all hose connections are tight.

Leaks water.

• Make sure the end of the drain hose is correctly inserted and

 

secured to the drain system.

 

 

 

Avoid overloading.

 

• Use high efficiency (HE) detergent to prevent oversudsing.

 

 

 

• Excessive suds collect in recesses and can cause foul odours.

Has odours.

• Run cleansing cycles to sanitize periodically.

• Clean the door seal (diaphragm).

 

 

• Dry the washing machine interior after a cycle has finished.

 

 

 

No bubbles are seen

• Overloading may screen bubbles.

(Bubbleshot models

• Severely contaminated laundry may not generate bubbles.

only).

 

 

 

 

 

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Samsung WD16J7800KW/YL, WD16J7800KS/YL manual Troubleshooting