• Deactivate the Child Lock if activated.
If a problem persists, contact a local Samsung service centre.
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The door won’t open.
The washing machine does not drain and/ or spin.
The washing machine
vibrates badly or makes • Make sure that the shipping bolts are removed. noise.
Has detergent remaining in the detergent drawer after the wash cycle is complete
• Clean the filter on the water supply hose.
• Open the water tap fully.
• Make sure the water tap is open.
• Press the START/PAUSE button again.
The washing machine won’t start.
Action
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
Problem
• Make sure the debris filter is not clogged.
• Press the START/PAUSE button to stop the washing machine.
• The door stays locked as long as the washing machine is still hot inside after a heating operation.
• Make sure the laundry load is balanced.
• Make sure the drain hose is straightened all the way to the drain system.
• Make sure the washing machine is not touching any other object.
• Make sure the washing machine is installed on a level floor. If the floor is not level, use the levelling feet to adjust the level.
• Make sure your washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the center of the detergent drawer.
Water supply is • Make sure the water supply hose is not frozen. insufficient, or no water
is supplied.• Make sure the water supply hose is not kinked or clogged.
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
