PROBLEM | SOLUTION |
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Fills with the wrong | • Turn both faucets on fully. |
temperature water. | • Make sure the temperature selection is correct. |
| • Make sure the hoses are connected to the correct faucets. |
| Flush water lines. |
| • Check the water heater. It should be set to deliver a minimum 120° |
| F (49° C) hot water at the tap. Also check the water heater capacity |
| and recovery rate. |
| • Disconnect the hoses and clean the screens. The hose fi lter screens |
| may be plugged. |
| • As your Washer is fi lling, the water temperature may change as |
| the automatic temperature control feature checks incoming water |
| temperature. This is normal. |
| • While your Washer is fi lling, you may notice just hot and/or just |
| cold water going through the dispenser when cold or warm wash |
| temperatures are selected. This is a normal function of the automatic |
| temperature control feature as your Washer determines the |
| temperature of the water. |
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Door locked or will not | • Press the Start/Pause Button to stop your Washer. |
open. | • Your Washer door will remain locked during the heating portion of the |
| Sanitize Cycle |
| • It may take a few moments for the door lock mechanism to |
| disengage. |
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Does not drain and/or spin. | • Check the fuse or reset the circuit breaker. |
| • Straighten the drain hoses. Eliminate kinked hoses. If there is a drain |
| restriction, call for service. |
| • Close the door and press the Start/Pause Button. For your safety, |
| your Washer will not tumble or spin unless the door is closed. |
| • Make sure the debris fi lter is not clogged. |
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Load is too wet at the end | • Use the High or Extra High spin speed. |
of the cycle. | • Use high effi ciency detergent to reduce |
| • Load is too Small Load. Very Small Load loads (one or two items) |
| may become unbalanced and not spin out completely. |
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Leaks water. | • Make sure the door is fi rmly closed. |
| • Make sure all hose connections are tight. |
| • Make sure the end of the drain hose is correctly inserted and secured |
| to the drainage system. |
| • Avoid overloading. |
| • Use high effi ciency detergent to prevent |
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Has excessive suds. | • Use high effi ciency detergent to prevent |
| • Reduce the detergent amount for soft water, Small Load or lightly |
| soiled loads. |
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If the problem persists, contact your local Samsung Customer Service.
