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Troubleshooting

AXIS 2460 User’s Manual

Symptoms, Possible Causes and Remedial Actions

Symptoms

Possible causes

Remedial actions

 

 

 

The AXIS 2460 cannot be

The IP address is already

1. Disconnect your AXIS 2460 from the network.

accessed from a browser.

being used by another

2. Run the Ping utility (as described in Pinging Your IP Address, on

 

device.

 

page 55) and follow the appropriate recommendations.

 

 

 

 

Note: The assigned IP number can be assumed valid if Ping returns

 

 

“request timed out” - in which case you should set the IP address

 

 

again, power-up the unit and then try accessing it again.

 

The IP address is located on a

Run the Ping utility (as described in Pinging Your IP Address, on

 

different subnet.

page 55). If this returns no response or similar, then this

 

 

diagnosis is probably correct.

 

 

In Windows, check that the IP address for your AXIS 2460 is on the

 

 

same subnet as your workstation. Exactly how this is done varies

 

 

from one version of Windows to another. See Windows’ help for

 

 

more information.

 

 

If your AXIS 2460 and your workstation are on different subnets,

 

 

you will not be able to set the IP address. Contact your network

 

 

administrator.

 

The IP address has changed.

Check that there is no BOOTP server running on your network.

 

Possible problem with your

Try disabling the proxy default in your browser.

 

proxy server.

 

 

Other networking problems.

Test the network cable by connecting it to some other network

 

 

device and then Pinging that device from your workstation.

 

 

Test the network interface by connecting a local computer to the

 

 

unit, using a standard Crossover (hub-to-hub) Cable.

 

 

If the above actions do not resolve the problem, the AXIS 2460 may

 

 

be faulty. In this case, try to localize the problem by connecting the

 

 

unit to the serial port of a local computer, using the supplied Null

 

 

Modem Cable and report your findings to your local distributor.

The AXIS 2460 works locally,

Firewall protection.

Check the Internet firewall with your system administrator.

but not externally.

Default routers required.

Check if you need to configure the default router settings.

 

Proxy not specified.

Add the proxy server to the list of allowed IP addresses.

The Network indicator

Faulty cabling.

See “Other networking problems” above.

displays red.

 

 

The Status indicator flashes

Illegal serial number.

Contact your Axis dealer.

red at long intervals.

 

 

The Disk indicator flashes red

Hard disk disconnected or

Run error checking and/or format the faulty disk.

at short intervals.

non-functional.

 

The Disk indicator is solid red.

ALL hard disks disconnected

Run error checking and/or format the disks.

 

or non-functional.

 

Video indicator(s) solid red.

Lost video signal.

Check the cabling, the power to the camera and the camera

 

 

settings.

No image using Refresh

Multiple clients attempting

Try limiting the number of clients.

and/or slow updating of

to access the images.

 

images.

 

 

 

 

 

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Axisoft Tech manual Symptoms, Possible Causes and Remedial Actions, Troubleshooting Axis 2460 User’s Manual
Page 55 Page 57

2460 specifications

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