Manuals / Pitney Bowes / Computer Equipment / Printer

Pitney Bowes W680 Troubleshooting, Serial Pin Connector, Problems and Solutions, Chapter, Diagram

Models: W660 W680

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Chapter 6

Troubleshooting

This chapter lists some common printer problems and offers sug- gestions on how to fix them.

In this chapter:
Problems and Solutions	....... 6-2
Feed Problems	6-2
Print Quality Problems	6-3
Interface Problems	6-4
Serial Pin Connector
Diagram	6-5
Motor Problems	6-6
Barcode Problems	6-6
Other Problems	6-8

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Pitney Bowes W680 Troubleshooting, Serial Pin Connector, Problems and Solutions, Chapter, In this chapter, Motor Problems

Contents

Page SV60702C responsibility for any such use of the informationChapter 3, W660/W680 Basics Table of ContentsChapter 2, Setting Up the W660/W680 Printer Chapter 1, W660/W680 OverviewTable of Contents Chapter 4, Using the W660/W680 With Your ComputerChapter 5, Printer Maintenance Chapter 6, TroubleshootingTable of Contents Appendix B, SpecificationsAppendix A, Control Panel Menus IndexPage Chapter In this chapterThe W660/W680 Printer Overview Chapter 5, Printer Maintenance Using This GuideChapter 2, Setting Up the the printer Chapter 4, Using the Printer With Your ComputerSystem Requirements Appendix B, SpecificationsGetting Help W660/W680 Printer - OverviewThe World Wide Web Getting Help continuedPhone Support Before You CallSingle Black Ink Cartridge order number Ordering SuppliesW660/W680 Printer - Overview The following supplies are available for your W660/W680 printerPitney Bowes W660/W680 Operator Guide 1 W660/W680 Printer - OverviewChapter Setting Up the W660/W680 PrinterConnecting the Parallel or Positioning theShipped Assembled 2 Setting Up the W660/W680 PrinterUnpacking the Printer Pitney Bowes W660/W680 Operator GuideUnpacking the Printer Setting Up the W660/W680 PrinterPackage Contents Not Shown2 Setting Up the W660/W680 Printer Setting Up the W660/W680Choosing a Location for Your Printer Important Safety Notes Setting Up the W660/W680 PrinterPitney Bowes W660/W680 Operator Guide 2 Setting Up the W660/W680 Printer Important Safety Notes Assembling the W660/W680Pitney Bowes W660/W680 Operator Guide 1. Attach the Wire Frame to the PrinterAssembling the W660/W680 continued Setting Up the W660/W680 PrinterSliding Fence in Position 2. Install the Sliding Fence2 Setting Up the W660/W680 Printer Assembling the W660/W680 continuedPitney Bowes W660/W680 Operator Guide 3. Position the Output Stacker TraySetting Up the W660/W680 Printer Assembling the W660/W680 continuedConnecting the W660/W680 to Your Computer 4. Connecting the Parallel Cable or Serial Cable2 Setting Up the W660/W680 Printer Pitney Bowes W660/W680 Operator Guide 2-11Setting Up the W660/W680 Printer 2. Secure the connector by snapping the two wire clips over the corresponding tabs on the connector, as shown in the figure below2 Setting Up the W660/W680 Printer Connecting to Power5. Connect the Power Cord Turning On the W660/W680Setting Up the W660/W680 Printer Installing and Removing the Ink Jet Cartridges6. Install the Ink Jet Cartridges Color & Black 2-132 Setting Up the W660/W680 Printer Installing and Removing the Ink Jet Cartridges continuedInstalling and Removing the Ink Jet Cartridges continued Removing the Ink Jet Cartridges2-15 Setting Up the W660/W680 Printer2 Setting Up the W660/W680 Printer 2-16Pitney Bowes W660/W680 Operator Guide 3-12 W660/W680 Basics3-10 3-11Internal Fonts 3 W660/W680 BasicsSpeed pieces per hour Print QualitiesHeight Printer Features continuedW660/W680 Basics Width2. Input Area Setting Up A Job4. Wire Frame 1. H-Block Separators5. Feed Ramp and Lock Knob Setting Up A Job continued6. Wireframe Slide 7. Wireframe Slide Lock Lever Not Shown1. Set the Separator Gap 10. OutputStacker Tray12. Exit Rollers Not Shown 13. Transport DoorPitney Bowes W660/W680 Operator Guide Setting the Separator GapSetting Up A Job continued W660/W680 BasicsSetup Example Using # 10 Envelopes Setting Up A Job continued3 W660/W680 Basics Pitney Bowes W660/W680 Operator Guide 2. Center the Wireform under the MaterialSetting Up A Job continued W660/W680 Basics3. Set the Feed Angle Setting Up A Job continued3 W660/W680 Basics W660/W680 Basics 4. Position the Sliding Fence3-11 Setting Up A Job continued5. Load Material Setting Up A Job continued3 W660/W680 Basics W660/W680 Basics 6. Adjust the Position of the Feed Ramp3-13 Setting Up A Job continued3 W660/W680 Basics 7. Adjust the Media Thickness LeverA Note about Print Quality Setting Up A Job continuedSetting Up A Job continued 8. Adjust the Upper Exit RollersOutput Stack Height 3-15On Line 9. Print a Test PieceSetting Up A Job continued 3 W660/W680 Basics4-11 Using the W660 W680 With Your ComputerUsing Printer Properties 4-10Installing the W660/W680 Printer Driver 4 Using the W660/W680 with Your ComputerUsing the W660/W680 with Your Computer Installing the W660/W680 Printer Driver continuedPitney Bowes W660/W680 Operator Guide 4 Using the W660/W680 with Your Computer Installing the W660/W680 Printer Driver continued7. Select the desired directory, then click OK Pitney Bowes W660/W680 Operator Guide Using the W660/W680 with Your ComputerInstalling the W660/W680 Printer Driver continued 10. Click Next to begin the installation process4 Using the W660/W680 with Your Computer Installing the W660/W680 Printer Driver continuedThe window for designating the printer connection displays Pitney Bowes W660/W680 Operator Guide Using the W660/W680 with Your ComputerInstalling the W660/W680 Printer Driver continued 13. If applicable, change the default settings, then click Next4 Using the W660/W680 with Your Computer Installing the W660/W680 Printer Driver continuedThe Envelope Printer Accelerator Setup window displays 18. Click OK to complete the installation process Using the W660/W680 with Your ComputerInstalling the W660/W680 Printer Driver continued The Successful Configuration window displaysSelecting Printer Properties 4 Using the W660/W680 with Your Computer1. Click the Start button in the task bar, then select Settings Pitney Bowes W660/W680 Operator Guide Using the Printer Properties Window4-11 Using the W660/W680 with Your Computer4 Using the W660/W680 with Your Computer Using the Printer Properties WindowUse the Comment area to make a statement about the printer. For example, you might want to indicate what the printer should be used for and when it is available. If this printer is shared, the comment entered in this area displays on the computers sharing this printer 4-13 Using the W660/W680 with Your Computer Using the Printer PropertiesWindow Properties window4 Using the W660/W680 with Your Computer Using the Printer Properties WindowUse the Capture Printer Port option to map a path to the network drive Window Management tab in the Properties window4-15 Using the W660/W680 with Your Computer Using the Printer Properties4 Using the W660/W680 with Your Computer Using the Printer Properties WindowProperties window Pitney Bowes W660/W680 Operator Guide 4-17Using the Printer Properties Window Using the W660/W680 with Your ComputerProperties window 4 Using the W660/W680 with Your Computer Using the PrinterProperties Window To display the Graphics window, left click the Graphics tab in thePitney Bowes W660/W680 Operator Guide 4-19Using the Printer Properties Window Using the W660/W680 with Your Computer4 Using the W660/W680 with Your Computer Using the Printer Properties WindowProperties window To display the Device Options window, left click the Device 4-21Using the W660/W680 with Your Computer Using the Printer Properties Window4 Using the W660/W680 with Your Computer Using the Printer Properties WindowPitney Bowes W660/W680 Operator Guide Properties window Using the W660/W680 with Your ComputerUsing the Printer Properties Window 4-234 Using the W660/W680 with Your Computer Using the Printer Properties Windowthe motors life Use the Inverted Printing option to do the following Pitney Bowes W660/W680 Operator Guide Selecting the W660/W680 Printer From a Windows Application4-25 Using the W660/W680 with Your ComputerEnvelope Designer Selecting the W660/W680 Printer From a Windows Application continued4 Using the W660/W680 with Your Computer Cleaning Printer MaintenanceFloor Assembly and Top Cover Preventive MaintenancePrint Quality Problems 5 Printer MaintenanceCleaning Preventive MaintenancePitney Bowes W660/W680 Operator Guide Printer MaintenanceFloor Assembly and Top Cover Exit Rollers SensorPage Print Quality Problems TroubleshootingSerial Pin Connector Problems and SolutionsIntermittent Feed 6 TroubleshootingFeed Problems Problemonly TroubleshootingNo Print Gray or Light Print - Black InkAddresses Walking Interface ProblemsPrint Quality Problems continued Unwanted BoldingTroubleshooting Connector Diagram Serial Pin Connector DiagramPitney Bowes W660/W680 Operator Guide 6 Troubleshooting Motor Problems ProblemBarcode Problems Barcode Lower Right is not PrintingAddress too High Other ProblemsProblems continued Barcode6 Troubleshooting Other Problems continuedMemory Card Error Out of MemoryUsing the Control Panel Menus Appendix AIn this Appendix A-20Does This Using the Control PanelAppendix A Control Panel Menus This ButtonTest Env MenuEnter Cartridge/+plusAppendix A Control Panel Menus Using the Menus continuedUsing the Main Menu Appendix A Control Panel MenusPitney Bowes W660/W680 Operator Guide Main Menu continuedUsing the Main Menu Appendix A Control Panel MenusA. Distance to Right Left Margin Appendix A Control Panel MenusPitney Bowes W660/W680 Operator Guide D. Orientation 1. Address Layout continuedB. Distance to Bottom Bottom Margin C. Line SpacingPitney Bowes W660/W680 Operator Guide Appendix A Control Panel Menus1. Address Layout continued To use the Address Layout optionB. Letter Quality 2. Print QualityA. Executive Quality Black - 600 x 600 DPI2. Print Quality continued Appendix A Control Panel MenusPitney Bowes W660/W680 Operator Guide D. Bold A. NameB. Size C. WidthF. Outline 3. Font Selectioncontinued E. ItalicA-14 4. BarcodeA. Location B. 5-Digit On / OffA-15 4. Barcode continuedAppendix A Control Panel Menus Pitney Bowes W660/W680 Operator GuideA-16 5. Address RecoveryA. Get Addresses B. Clear MemoryPitney Bowes W660/W680 Operator Guide 5. Address Recovery continuedAppendix A Control Panel Menus 4. Press the Enter button to select the desired optionA-18 7. Job SettingsA. Load B. SaveA-19 7. Job Settings continuedAppendix A Control Panel Menus Pitney Bowes W660/W680 Operator GuideAppendix A Control Panel Menus Using the Setup MenuA-20 The Setup Menu options are 1. Heavy Media Mode 2. Test Print HeadPitney Bowes W660/W680 Operator Guide Using the Setup Menu continuedSetup Menu Appendix A Control Panel Menus2. Test Print Head A-22Appendix A Control Panel Menus 2. Test Print Head continued 3. Purge Print HeadAppendix A Control Panel Menus Pitney Bowes W660/W680 Operator Guide5. Communications A-24Appendix A Control Panel Menus D. Line Termination A. Baud RateB. Parity C. Word LengthAppendix A Control Panel Menus A-26continued 6. Hex Dump ModeEXAMPLE Appendix A Control Panel MenusISO CHAR SET A. Symbol Set7. Language ISO 6 ANSI ASCII7. Language B. Inch / MillimeterC. Menu Languages Appendix A Control Panel Menus8. Envelope Feed Delay A-30Appendix A Control Panel Menus A-31 Appendix A Control Panel MenusPitney Bowes W660/W680 Operator Guide 10. ROM Revision NumberA-32 Appendix A Control Panel MenusPitney Bowes W660/W680 Operator Guide W660/W680 Specifications Appendix BWeight Appendix B SpecificationsEquipment Specifications Physical Dimensionscontinued SpecificationsEquipment Appendix B SpecificationsTrailing Edge Top Appendix B SpecificationsEquipment Specifications continuedPitney Bowes W660/W680 Operator Guide Appendix B SpecificationsEquipment Specifications continuedMaterial Notes Material SpecificationsAppendix B Specifications Approved MediaPitney Bowes W660/W680 Operator Guide Appendix B SpecificationsDimensions Inch Dimensions MetricPage Index Symbols IndexIndex Pitney Bowes W660/W680 Operator Guide IndexIndex Pitney Bowes W660/W680 Operator Guide IndexIndex