Pitney Bowes W660 Interface Problems, Print Quality Problems continued, Unwanted Bolding, spond

6 • Troubleshooting

Print Quality Problems (continued)

Interface

Problems

Problem	Unwanted Bolding
Reason:	Escape sequence turning on bold or bold
	selection in printer's menu options is set to bold.
Solution:	Turn off bolding in software and/or turn bold
	selection in printer menu OFF. See Appendix A
	for instructions. If problem still exists, call Pitney
	Bowes for service.

Problem	Addresses "Walking"
Reason:	Incorrect Address Setup.
Solution:	Count carriage returns and line feeds and adjust
	Lines Per Address to the same number. Also
	check line termination: Typical, CR=CR; LF=LF.
	Other choices, (CR=CR+LF;LF=LF), (CR=CR;
	LF=CR+LF), (CR=CR+LF;LF=CR+LF), double
	spacing.

Problem	No Communications; Printer Does Not Re-
	spond
Reason:	Incorrect print driver, bad parallel or serial cable,
	bad printer controller board.
Solution:	Use W660/W680 print driver; replace parallel or
	serial cable. Make sure cable connections are
	tight, and that they are correct. Refer to serial
	pin diagram on the next page. If the problem still
	persists, call Pitney Bowes for service.

Clear memory (pg A-16).

Cycle power.

6-4 Pitney Bowes W660/W680 Operator Guide