Pitney Bowes W660, W680 Troubleshooting, Feed Problems, Intermittent Feed, Problems and Solutions

6 • Troubleshooting

Problems and Solutions

Before calling our National Diagnostic Center or your Pitney Bowes Customer Service Representative, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner.

Feed Problems	Problem	Intermittent Feed
	Reason:	Feed ramp not used.
	Solution:	The feed ramp adds a gentle slope to the stack
		and helps feeding. If you're using the prop, check
		the H-Block gap for proper separation. Also
		make sure the wire frame is centered under the
		material. See pages 3-9 and 3-13.)
	Reason:	Dirty feed rollers.
	Solution:	Clean the feed roller with denatured alcohol. DO
		NOT use any other solvents or detergents. They
		could damage the feed rollers.
	Reason:	Paper dust present (yellow or white residue),
		blocking feed sensor.
	Solution:	Clean sensor with compressed air (see page 5-3).

Problem	Multifeed (Feeds Doubles) or Skewing
Reason:	Separators (H-blocks) not set correctly. Also
	sliding fence set incorrectly.
Solution:	Adjust H-blocks to thickness of material. See
	page 3-6. Check sliding fence position. See page
	3-11.

6-2 Pitney Bowes W660/W680 Operator Guide