INFORMATION CODES

If your washing machine malfunctions, you may see an information code on the display. If this happens, please check the table below and try the suggested solution before calling Customer Service.

CODE SYMBOL

SOLUTION

 

 

dE

• Close the door.

 

 

4E

• Make sure the source water tap is turned on.

• Check the water pressure.

 

 

 

5E

• Clean the debris filter.

• Make sure the drainage hose is installed correctly.

 

 

 

 

• The laundry load is unbalanced. Redistribute the load. If only one item

UE

of clothing needs washing, such as a bathrobe or pair of jeans, the

final spin result might be unsatisfactory and an “UE” error message

 

 

will be shown in the display window.

 

 

cE/3E

• Call the after-sales service.

 

 

 

• This occurs when too much foaming is detected. It is also displayed

Sud/Sd

while foaming is removed. When the removal is finished, the normal

cycle proceeds.(This is one of the normal operations. It is an error for

 

 

preventing non-sensing faults.)

 

 

 

• IIf the voltage of the supplied power is instable, the washing machine

Uc

will be paused to protect its electric devices.

 

• If the correct voltage is supplied, the cycle will resume automatically.

 

 

For any codes not listed above, or if the suggested solution doesn’t fix the problem, call your Samsung Service Centre or local Samsung dealer.

calibrating your washing machine

CALIBRATION MODE

Samsung washing machine detects the laundry weight automatically. For more accurate weight detection, please run Calibration Mode after the installation. Calibration mode is done by following the steps below.

1.Remove laundry or any contents in the machine and turn off the machine.

2.Press the Temp button and Delay End button simultaneously, and press the Power button in addition. Then the machine turns on.

3.Press the Start button to activate “Calibration Mode”.

4.The drum rotates clockwise and counterclockwise approximately for 3 minutes.

5.When “Calibration Mode” is fiinished, “End(En)” appears on the display, and the machine automatically turns off. The washing machine is now ready for use.

04TROUBLESHOOTING

troubleshooting and information codes _35

WF9904EW-02713F-01_EN_ErP.indd 35

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Samsung WF9904EWE/XEE manual Calibrating your washing machine, Information Codes, Calibration Mode, Code Symbol Solution
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WF9904EWE/XEE specifications

The Samsung WF9904EWE/XEE is a sophisticated washing machine designed to elevate your laundry experience. This model is part of Samsung’s premium line, boasting innovative technologies and features that cater to modern household needs.

One of its standout characteristics is the EcoBubble technology. This revolutionary feature mixes air, water, and detergent to create a foam that penetrates fabrics quickly and efficiently, ensuring a thorough clean even at low temperatures. As a result, users can enjoy significant energy savings while still achieving excellent washing performance. This technology is particularly effective on heavily soiled items, making it a versatile option for various laundry needs.

The WF9904EWE/XEE also includes a Digital Inverter Motor, which minimizes energy consumption by adjusting its speed based on the load. This not only reduces electricity usage but also decreases wear and tear on the machine, contributing to a longer lifespan and quieter operation. As a bonus, users can expect a reduced noise level during wash cycles, allowing for a more peaceful home environment.

Another notable feature is the Smart Control capability. By connecting the washing machine to a smartphone app, users can monitor and control their laundry remotely. This feature includes cycle selection, start time delays, and notifications when a wash is complete, providing convenience for busy households.

The washing machine offers a large drum capacity, allowing users to wash more clothes in a single load while saving time and resources. With various wash programs, including quick wash options and specialized settings for delicate fabrics, this model accommodates a wide range of laundry needs.

The design of the Samsung WF9904EWE/XEE is sleek and modern, featuring a crystal clear door that adds to its aesthetic appeal. The intuitive control panel simplifies operation, enabling users to navigate settings easily.

In summary, the Samsung WF9904EWE/XEE stands out with its EcoBubble technology, Digital Inverter Motor, Smart Control, and generous capacity. With a focus on energy efficiency and convenience, it redefines the washing experience, making it an ideal choice for discerning consumers seeking quality and innovation in their appliances.
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