Code

 

Action

 

 

 

 

Make sure the cold water supply hose is firmly connected to

4C2

 

the cold water tap. If it is connected to the hot water tap, the

 

 

laundry may be deformed with some cycles.

 

 

 

Water is not draining.

 

• Make sure the drain hose is not frozen or clogged.

 

• Make sure the drain hose is positioned correctly, depending

 

 

on the connection type.

5C

Clean the debris filter as it may be clogged.

 

• Make sure the drain hose is straightened all the way to the

 

 

drain system.

 

• If the information code remains, contact a customer service

 

 

centre.

 

 

 

Operating the washer with the door open.

dC

Make sure the door is properly closed.

 

• Make sure laundry is not caught in the door.

 

 

 

Water has overflowed.

OC

Restart after spinning.

• If the information code remains on the display, contact a local

 

 

 

Samsung service centre.

 

 

 

Check the drain hose.

 

• Make sure the end of the drain hose is placed on the floor.

LC, LC1

Make sure the drain hose is not clogged.

 

• If the information code remains, contact a customer service

 

 

centre.

 

 

 

Spinning does not work.

 

• Make sure laundry is spread out evenly.

 

Make sure the washing machine is on a flat, stable surface.

Ub

Redistribute the load. If only one item of clothing needs

 

 

washing, such as a bathrobe or pair of jeans, the final spin

 

 

result might be unsatisfactory, and an “Ub” check message

 

 

will be shown in the display.

 

 

 

Check the motor for operation.

3C

• Try restarting the cycle.

• If the information code remains, contact a customer service

 

 

 

centre.

 

 

 

Troubleshooting

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Samsung WW12K8402OW/EE manual Make sure the drain hose is not clogged