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Samsung XE500T1CA04US, XE500T1CHA3US manual Diagnosing the Computer Status and Troubleshooting

Models: XE500T1CA04US XE500T1CA01VE XE500T1CA05US XE500T1CHA3US XE500T1C-A05US XE500T1C-A04US

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Diagnosing the Computer Status and Troubleshooting

Chapter 3. 76

Using the computer

The Support Center program, which is Samsung’s computer’s troubleshooting guide, supports diagnosing the system and has a FAQ for frequently occurring problem(s).

Support Center may not be provided or may be a different version depending on the model.

1 Right-click over the Start screen.

Click Support Center in the All Apps menu item.

2 Support Center is activated and starts diagnosing your computer.

After the diagnosing process is finished, the System Status menu displays a list of the current problems to be solved as shown.

Searching for computer’s problems

Diagnosing

Computer and Troubleshooting

FAQ for computer’s

major problems

3 You can solve a problem by clicking the Troubleshoot button for the problem.

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Samsung XE500T1CA04US, XE500T1CHA3US, XE500T1C-A05US, XE500T1C-A04US manual Diagnosing the Computer Status and Troubleshooting

Contents

User Guide Contents Chapter Getting Started Software Usage Instructions Before You StartText Notations Safety Precaution NotationsCopyright OS and Software SupportAbout the Product Capacity Representation Standard Performance Information and RestrictionAbout the capacity representation of the storage About Memory Capacity RepresentationInstallation Related Safety PrecautionsKeep the plastic bags out of the reach of children There is a danger of suffocationDo not touch the main plug or power cord with wet hands Power RelatedDo not unplug the power cord by pulling the cable only There is a danger of electric shock or fireUse only the AC adapter supplied with the product AC Adapter Usage PrecautionsConnect the power cord to the AC adapter firmly There is a danger of electric shock or choking Battery Usage RelatedUse an authorized battery and AC adapter only There is a danger of an explosion or fire There is a danger of electric shock or damage to the product Usage RelatedThis may result in harming or burning your skin Upgrade RelatedNever disassemble the power supply or AC adapter Failure to do so may cause electric shock Security and Movement RelatedDispose of worn-out batteries properly Use only a battery authorized by Samsung ElectronicsDo not place a heavy object over the product Do not drop or knock the product Use a wall outlet or multi-plug with a grounding partCheck CDs for cracks and damage prior to use Do not insert your fingers into the PC Card SlotTake care not to throw or drop a computer part or device Carefully touch a part or device of the productUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourselfSafety Precautions When Using the AC Power Plug Using the Power Supply in an AirplaneWhen Using the Airplane Charging Coverter When Using the Auto AdapterProper Posture Proper Posture During Computer UseKeep your arm at a right angle as shown by the figure Eye PositionHand Position Check your volume first to listen to music Volume Control Headphones and SpeakersUse Time Break Time IlluminationFront View OverviewSpeaker Touch ScreenOptional Right ViewButton Volume ControlLeft View Top View Dock Connector Connector to the keyboard dock Optional Supplies power to the computerBottom View Jack to connect the AC adapter thatRear View Camera Flash Used when taking photos OptionalTurning the Computer On and Off Adjusting the screen brightnessTurning the computer on About Windows ActivationTurning the computer off Click Settings Power Shut downPurchased operating system Save all your data before clicking on Shut downChapter Using Windows Select Charm menu Settings Help What is Microsoft Windows 8?Displaying Help InformationStart Screen Screen At a GlanceDisplaying Documents and Files DesktopTop or bottom right of the screen to Display the CharmsActivating the Charms Using the CharmsChange PC settings Changing the SettingsClick the Charms Settings Function DescriptionUsing Apps Using AppsStarting/Exiting an App Displaying Currently Running AppsRight, you can split the screen to display multiple Apps Running Two Apps at the Same TimeSupported screen split ratios are 37 or Store AppAdding/Removing an App to/from the Start Screen Using the Windows StoreIs activated at the bottom of your screen Continue after registering your Microsoft AccountConfiguring your Microsoft Account Windows Hot Key Function Chapter Using the computer Using the Touch Screen Using the Touch ScreenLearning basic touch screen operations Touch Operation Function DescriptionSlightly press with your finger to select an item Displays the last run AppScreen, the corresponding capability is activated Touching and draggingZooms in or out of the target Touch OperationTarget or more detailed information Your mousePen structure and functions Using the S Pen optionalTaking Out the S Pen Screen Calibration Settings CalibrateReplacing the pen tip Press All Apps Using the Tablet PC Input PanelEntering Characters Input Mode Entering characters using the Touch KeyboardDisplay the Tablet PC Input Panel Press the Touch Keyboard iconTouch screen use precautions Entering characters in Handwriting ModePress the Handwriting Mode icon Tablet PC InputMicro SD Card Slot Optional Using the cardTo format a memory card To remove a memory cardClick the Windows Explorer FormatConnecting to the monitor port Optional Connecting an External Display DeviceMovie D-SUB port of the monitor or the TVAlternatively, to set up dual view Connecting through the Micro Hdmi port OptionalDuplicate ExtendConnecting an External Display Device Adjusting the volume with the buttons Adjusting the VolumeAdjusting the Volume using the Volume Adjustment Program Click the Charms menu Settings to adjust the control barUsing the Microphone Optional Using the Sound RecorderSet Default and click OK Recording DeviceLCD Brightness Control Controlling the Brightness Using the KeyboardWhat is an Access Point AP? Wireless Network OptionalConnections icon, a list of available APs appears Connecting to a Wireless LANIf you click the Charms menu Settings Mobile broadband Wireless WAN, Optional Contact with the NFC antenna Simultaneously sharing a website between two computersBy Tap Put the NFC antenna Restrictions NFC Near Field Communication Optional Connecting a deviceAntenna At the back of the computerPower Using the Keyboard Dock OptionalStatus LEDs Caps LockConnected, the keyboard dock power indicator is turned Installing/SeparatingAttaching the computer Separating the ComputerShortcut Keys Shortcut KeysShortcut Keys Name Function Displaying Additional Menus of a Currently Running App TouchpadCharms Menu Activating Function Last Run Window Opening FunctionZoom Functions Scroll FunctionAppbar Creating a noteTap Finish When you selected Recipe Newly created note icon Upward Tap Save to finish creating the noteSelect Appbar More Print Folder. The note is selectedSelect Charm menu Share Click SW Update in the All Apps Samsung Software UpdateMenu item Click AgreeDiagnosing Diagnosing the Computer Status and TroubleshootingThis computer is equipped with an internal battery BatteryCharging the Battery Extending the Battery Usage Time Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Battery Usage Time InformationUsing the power management program Entering the Bios Setup Bios SetupSetup Items Bios Setup ScreenSetup Menu Description HelpChapter Troubleshooting Power button Recovering the Computer OptionalRecovery process from a failed boot Through All Apps SW Update Reinstall Windows again Computer Recovery Function in WindowsFollow the onscreen instructions to proceed with Files such as your photo, video and musicWindows 8 Related Q5 How can I install a printer driver?Q1 I cannot find the Start button on the Desktop Q3 The App disappeared in the Start screenHow to activate Active Click the program. Then click uninstallSettings, type size, color, and so on? Sound Related Display RelatedFor Intel graphics cards For AMD graphics cardsQ2 The letters on the computer screen overlap Touch screen RelatedChapter Appendix Setting Up your System Important Safety InformationSafety Instructions Care During Use Instruction On Safety Operation of NotePCBattery Disposal Replacement Parts and AccessoriesLaser Safety Laser Safety NoteGeneral Requirements Power Cord RequirementsConnect and Disconnect the AC adapter Regulatory Compliance Statements Wireless GuidanceExplosive Device Proximity Warning USA and Canada Safety Requirements and NoticesUnited States of America Use On Aircraft Caution Safety Notices for Other Devices in the Wireless NetworkUnintentional Emitter per FCC Part If fitted with 2.4G band or 5G band Intentional emitter per FCC PartHealth and safety information Intentional Emitter per RSS CanadaUnintentional Emitter per ICES-003 Brazil European Union CE Marking and Compliance Notices European UnionEuropean Directives Low band 5.15 5.35 GHz is for indoor use onlyCzech ČeskyDansk DanishHungarian MagyarPolski PolishLocal Restriction of 802.11b/802.11g Radio Usage Manufacturer InformationGeneral Adapter InformationBelgium FranceGeneral Statement on RF energy RF Exposure for corresponding 3G models onlyLimiting exposure to radio frequency RF fields Level required to reach the networkProduct details Declaration of Conformity For corresponding 3G models onlyDeclaration & Applicable standards Representative in the EUApplicable in countries with separate collection systems Weee Symbol InformationIndia Only Samsung Packaging Take-Back Program TCO Certified for corresponding models only Some of the Usability features of TCO Certified TabletsCorporate Social Responsibility For more information, please visitProduct Specifications Hdmi Registered TrademarksGlossary Firewall Hibernation ModeNotification Area Network AdministratorPartition ProtocolShare Sleep ModeShared Folder System FileIndex