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Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem

Solution

 

 

Your player will not turn on if the battery is My player will not completely drained. Recharge the battery

turn on.and turn the player on again.

Press the reset button to reset your player.

Check if the buttons are locked.

The buttons do

Check if the buttons correspond to the

not work.

 

functions you want to activate.

 

Press the reset button to reset your player.

 

The screen may not be visible under the

The screen

direct rays of the sun.

does not display

The screen turns off automatically after the

anything.

 

period of time you set in <Display Off Time>

 

 

has elapsed.

My player turns

If you do not use your player for 5 minutes after

you pause the playback, it will automatically

off automatically.

 

turn off.

The battery

The battery running time may differ

 

depending on the current sound mode or

running time is

 

 

display settings.

different from

 

The battery running time may shorten

what is written in

 

when your player was left in a high or low

the user manual.

 

 

temperature.

 

 

 

 

EmoDio will not

Check if your PC meets PC requirements.

work on a PC.

See "Recommended PC requirements."

 

 

 

Problem

Solution

 

Run Windows Update on the PC. Select key

My player will not

updates and service packs and update all.

connect to a PC.

When the update is completed, reboot the PC

 

and reconnect.

 

Format your player in <Settings> <System>

The file transfer is

<Format> and try again.

too slow.

End all programs you are not using. Running

multiple programs simultaneously can slow

 

 

down the file transfer rate.

 

 

 

 

Check if any playable files are stored in your

 

 

player.

My player will not

Check the size of the files to play. Your player

play any files.

 

will not play more than 2 GB files.

 

Check if the files are damaged.

 

Check the battery remaining.

I cannot

Check if the USB cable is correctly

 

connected. Reconnect it.

download files to

 

Check if the memory is full.

my player.

Press the reset button to reset your player.

 

 

Check if you disconnected the USB cable while

Files or data are

transferring files or data. This can cause data

loss or fatal errors in your player. Samsung is

missing.

not responsible for any damages resulting from

 

 

data loss.

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Samsung YP-R0 user manual Troubleshooting, Problem Solution