HP CM1312 manual Solve PostScript PS errors, Software troubleshooting, Hardware troubleshooting

Table 15-2Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)

When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.

Cause Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X v10.3 or Mac OS X v10.4.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

● Check that the product is turned on.

● Verify that the USB cable is connected correctly.

● Check that you are using the appropriate high-speed USB cable.

● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a nonpowered USB hub.

Solve PostScript (PS) errors

The following situations are PS language specific and may occur when several product languages are being used.

NOTE: To receive a printed or screen displayed message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section. You can also use the embedded Web server.

Table 15-3 PS errors

Issue Cause Solution

The job prints in Courier (the product's default typeface) instead of the typeface you requested.

The requested typeface is not downloaded. A personality switch may have been performed to print a PCL job just before the PS printing job was received.

Download the desired font and send the print job again. Verify the type and location of the font. Download to the product if applicable. Check with the software documentation.

A legal page prints with clipped margins. Print job too complex.	You may need to print your job at
	600 dots per inch, reduce the complexity
	of the page, or install more memory.

A PS error page prints. Print job may not be PS.

Make sure the print job is a PS job. Check to see whether the software program expected a setup or PS header file to be sent to the product.

ENWW Solve software problems 225