HP CM1312nfi MFP manual Memory and then resumes answering

Problem Cause Solution

The product is not answering incoming fax calls.

A voice-messaging service might be	Do one of the following:
interfering with the product as it attempts	● Disable the messaging service.
to answer calls.
	● Get a telephone line that is
	dedicated to fax calls.
	● Set the product answer mode to
	Manual. In manual mode, you must
	start the fax-receive process
	yourself.
	● Leave the product set to automatic
	mode and lower the rings-to-
	answer setting for the product to a
	number less than the rings-to-
	answer setting for the voice mail.
	The product will answer all
	incoming calls.
The product might be out of paper and	Refill the media input tray. Press OK. The
the memory is full.	product prints all of the faxes it has saved
	in memory and then resumes answering
	fax calls.

Faxes are not printing. The media input tray is empty.

Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled.

The product has encountered an error. Check the control panel for an error message, and then see Fax error messages on page 138.

Faxes are printing on two pages instead of one.

Received faxes are too light, are blank, or have poor print quality.

The sending fax number is on the junk	Check the junk faxes list and remove the
faxes list.	number.

The Private Receive feature is turned on. Turn off the Private Receive feature or access the saved faxes using the preset PIN.

The autoreduction setting might not be	Turn on the autoreduction setting.
set correctly.
The incoming faxes might have been	Adjust the autoreduction setting to allow
sent on larger media.	larger pages to be printed on one page.
The product ran out of toner while	The product stores the most recently
printing a fax.	printed faxes. (The amount of memory
	that is available determines the actual
	number of faxes stored for reprinting.) As
	soon as possible, replace the print
	cartridge, and then reprint the fax.
The fax that was sent was too light.	Contact the sender and have the sender
	resend the fax after altering the contrast
	settings.

ENWW Solve fax problems 147