Customer support | HP CM1312nfi MFP instruction

Customer support

Get telephone support, free during your warranty period, for your country/region

Have the product name, serial number, date of purchase, and problem description ready.

Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/.

Get 24-hour Internet support	www.hp.com/support/CM1312series

Get support for products used with a Macintosh computer	www.hp.com/go/macosx

Download software utilities, drivers, and electronic information	www.hp.com/go/LJCM1312_software

Order supplies and paper	www.hp.com/go/suresupply

Order genuine HP parts or accessories	www.hp.com/buy/parts

Order additional HP service or maintenance agreements	www.hp.com/go/carepack

234 Appendix B Service and support

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HP CM1312nfi MFP manual Customer support

Contents

HP Color LaserJet CM1312 MFP Series Page HP Color LaserJet CM1312 MFP Series Copyright and License Trademark Credits Table of contents Connectivity Use product featuresUse the product with Macintosh Paper and print media Print tasks CopyColor for Windows Scan Fax fax models only Problem solve PhotoManage and maintain the product Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 253 Enww Product basics Product is available in the following configurations Product comparison Product features Product walkaround HP LaserJet CM1312 mfp front viewHP LaserJet CM1312 mfp back view HP LaserJet CM1312 fax/photo-card model front view HP LaserJet CM1312 fax/photo-card model Back view Interface ports Control panel HP LaserJet CM1312 control panel Copy Features button access the Copy menuControl-panel walkaround Liquid Crystal Display OK button and navigation arrows HP LaserJet CM1312 fax/photo-card model control panel Control-panel menus Control-panel Setup menu1Copy setup menu Use the control-panel menus Values can be set for each of the following settings Sharpen Default sharpen setting for copies. Possible valuesValues range from 1 to 11 with 6 being the default no Background Removal 3Photo setup menu 2Reports menu Question using the arrow keys 4Fax setup menu fax models onlyMenu Item Sub-menu item Description Default output Color Menu Item Sub-menu item Description Fax Set-up Utility Fax Header Your fax number Basic setup Time/DateAnswer mode Automatic Company name On multiple pages 5System setup menu Cancel Paper setup Default paper size LetterLegal Default paper type Lists available Does not specify a size Adjust Tray After Power OnAdjust Alignment Print Test Volume Settings Alarm volume Soft 6Service menu 7Network configuration menu Enww Redial Fax Resolution Standard FineSend Send a fax Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Software for Windows Supported printer drivers for Windows Full software installation Print and scan driverSupported operating systems for Windows HP Universal Print Driver UPD UPD installation modes Upd Select the correct printer driver for Windows Printers and Other Hardware Priority for print settingsChange printer-driver settings for Windows Printer Software installation types for Windows Remove software for Windows HP ToolboxFX HP Web Jetadmin web onlySupported utilities for Windows Embedded Web server Software for other operating systems Software Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for Macintosh Software installation types for Macintosh Remove software from Macintosh operating systemsSupported utilities for Macintosh Enww Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Print on both sides of the page duplex printing Use the Services menuScan Use automatic duplex printing Fax HP LaserJet CM1312 fax/photo-card model only Scanning tasks Photo Enww Connectivity Supported network operating systems USB connection 3Messaging and management Service name Description2Network product discovery 4IP addressing That server Network configuration View settingsChange settings Configuration Automatic configuration Set passwordManual configuration IP address Link speed setting IPv4 and IPv6 settings Enww Paper and print media Understand paper and print media use 1Supported paper and print media sizes Size Dimensions TraySupported paper and print media sizes 2Supported envelopes and postcards Media type Weight Capacity1 Paper orientation Supported paper types and tray capacity Media type Weight Capacity Special paper or print media guidelinesMedia type Load paper and print media Tray Configure tray Enww Use product features Economy settings Archive print Fonts Select fontsPrint lists of available fonts Enww Print tasks Cancel a print job Use printing shortcuts Use features in the Windows printer driverOpen the printer driver Set paper and quality options Set document finishing options Obtain support and product-status informationSet advanced printing options Change print-quality settings Printer Features section. b In the Print All Text as BlackPrint edge-to-edge originals Enww Copy Load originals Automatic document feeder ADF models only Flatbed scanner One-touch copy Cancel a copy jobUse copy Multiple copies Reduce or enlarge copies Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies for the current job Change the copy-collation setting Change the copy-collation setting for the current jobChange the default copy-collation setting Color copies or black and white copies Mono Copy settingsAdjust the copy quality for the current job Copy quality Adjust the default copy quality Clean the scanner glassAdjust the lighter/darker contrast setting Adjust the lighter/darker setting for the current job Copy onto media of different types and sizes Define custom copy settingsChange the default media-size setting Print or copy edge-to-edge Restore the copy-settings defaults Change the default media-type settingCopy a book photo card models only Copy photos Press Start Copy Duplex two-sided copy jobs Set the multiple-page flatbed copy settingCopy mixed-size originals Copy two-sided documents manually Enww Color for Windows Automatic Manual color adjustmentManage color Print in Grayscale Neutral Grays Setting description Setting optionsColor themes Edge Control Match colors using the HP Basic Color Match tool Match colors Match colors using View Custom Colors Select Install more software Advanced color use Advanced color use Enww Scan Load originals for scanning Automatic document feeder ADF fax/photo-card model Use scan Scan methods Set up destinations on the product Use the Scan To feature fax/photo-card modelSet up the product Scan Menu button Scan from the PC Scan to a file, e-mail, or software program Add destinationsDelete destinations Scan to a memory card Error Conditions Scanner FailuresCancel scan Scan Details Cancel scan Scan from the HP Scanning softwareMemory card failures Scan settings Scanner resolution and colorScan file format Scan quality Resolution and color guidelinesSetting Recommended use Color Scan a book photo card models only Scan a book photo card models only Scan a photo Fax fax models only Fax features Connect to a telephone line SetupInstall and connect the hardware Connect additional devices Setup for stand-alone fax Set up fax with a telephone answering machine Use the Fax Set-Up Utility Configure fax settingsUse fax set-up wizard on the PC Use the control panel to set the fax time, date, and header Manage the phone book Use of common localized letters in fax headers Use phone-book data from other programs Delete phone bookProgram Description Special dialing symbols and options Manage speed dialsCreate and edit speed dials Create and edit group-dial entries Manage group-dial entriesDelete speed dials Delete an individual from a group-dial entry Set fax polling Change fax settings Set the sound-volume settingsSend fax settings Set the dial-tone detection Set autoredialSet the redial-on-busy option Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settings Set the default glass-size setting Set the default resolution settingSet the resolution for the current fax job Set billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Use billing codes Type of telephone line Recommended rings-to-answer setting Receive fax settingsUse the rings-to-answer setting Set or change number of rings-to-answer Set the answer mode Set fax forwarding Set up distinctive ring Use autoreduction for incoming faxes Set the default fax reprint settings Create stamp-received faxesBlock or unblock fax numbers Make an extension telephone available to receive faxes Cancel a fax Use faxFax software Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP system Send a fax VoIPFax from the flatbed scanner Fax from the automatic document feeder ADF Manual dial faxing Dial manually with the automatic document feeder ADF Dial manually with the flatbed scanner Send a fax to a group manually ad hoc faxing Send a fax by using a speed dial Use speed dials and group-dial entriesRedial manually Send a fax by using a group-dial entry Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phone Receive a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Reprint a fax Receive faxes when fax tones are audible on the phone line Alert and warning message tables Solve fax problemsFax error messages 1Alert and warning messages Fax recv. error Fax memory full Canceling recvFax memory full Canceling send Fax Send error Invalid entry No fax answer. Canceled sendFax storage is full. Unable to answer call No Dial Tone Print all fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print individual fax reports Set the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modePerform a fax test Change the fax speed Problems sending faxesProblem Cause Solution Fax test on Standard Problems receiving faxes Memory and then resumes answering Performance problems Photo Insert a memory card Insert and remove a memory card Enww Change memory card default settings Print photos directly from the memory card Print individual photos from the memory cardPrint a range of photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory card Print and scan photos from a proof sheet Manage and maintain the product PCL, PCL 6, or PS font list Description How to printInformation pages Event log Fax reports fax models only Reports on HP ToolboxFX View the HP ToolboxFXStatus Alerts Set up status alertsSet up e-mail alerts Product information Fax Fax ReceiveFax phone book Enww Fax receive log HelpFax send log Junk Faxes Enww System Settings Device Information Print Density Paper HandlingPrint Quality Color Calibration Paper Types Service Print SettingsSystem setup Device polling Network Settings PostScript Features Embedded Web server Turn on password protection using the embedded Web server Use HP Web Jetadmin softwareSecurity features Turn on password protection from the control panel Turn on private receive feature Manage supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Check and order supplies HP fraud hotline Store suppliesHP policy on non-HP supplies Recycle supplies Replace supplies Print cartridge Enww Enww Clean the product Clean the paper path Clean the paper path from HP ToolboxFX Clean the paper path from the product control panel Enww Enww Clean the lid backing Clean the scanner glass Firmware updates Clean the exterior Enww Problem solve Is the power on? Problem-solving checklistStep Verification step Possible problems Solutions Number Does Ready appear Does the product copy? Does the product receive a fax? Does the product scan to the computer? Restore the factory-set defaultsDoes the product print from the computer? Does the device recognize and print from a memory card? Control-panel messages 1Control-panel messages Error Turn off then on Scanner ErrorFan Error, Turn off then on Canceled copy. Clear document Engine Comm. Error Comm. error Sender CsidDevice error, press OK Engine error, press OK Non-HP supply Installed Install color cartridgeLoad Tray 1, Plain Size / Cleaning Fit to Page on flatbed only Clear jams Causes of jams Where to look for jams Clear jams from the ADF photo card models only Enww Enww Clear jams from the input-tray areas Clear jams from the output-bin Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print quality issues AaBbCc HP ToolboxFX on See HP ToolboxFX on Print media on Service menu item Less paperSetting. See Control-panel menus Load paper and print media on Solve issues with color documents Information pages on page 158. If no Media-handling problems Print-media guidelinesSee Match colors on Solve print-media problems Performance problems Paper and print media onPage. See Information pages on Click Set as Default Printer Copy problemsPrevent copy problems Open the Printers or Printers and Faxes See Paper and print media on Image problemsSee Clean the product on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Problem Cause Scan problemsSolve scanned-image problems Resolution and color on Be jammed. See Clear jams from the ADF Photo card models only on Scan-quality problems Prevent scan-quality problemsSolve scan-quality problems Are plugged in securely Manage and configure printer drivers Fax problemsPrint-quality checklist Temporarily change print-quality settings Solve connectivity problems Solve direct-connection problemsChange print-quality settings for all future jobs Network problems Resolve communication problems with the networkVerify that the product is on and online Enww Solve common Macintosh problems Solve software problemsSolve common Windows problems 2Problems with Mac OS X v10.3 and Mac OS X Name, IP address, or Rendezvous or Bonjour host name Hardware troubleshooting Solve PostScript PS errorsSoftware troubleshooting Issue Cause Solution 3PS errors Supplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the HP ToolboxFX software Supplies Cable and interface accessoriesPart numbers User-replaceable parts Enww Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Customer support Repacking the device To repack the device Enww Specifications Physical specifications Electrical specificationsPower consumption Acoustic emissions Environmental specificationsTable C-4Environmental specifications1 Table C-5Acoustic emissions Enww Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PlasticsHP LaserJet print supplies United States and Puerto Rico Non-US returns PaperMaterial restrictions HP Color LaserJet CM1312 MFP Series Material Safety Data Sheet Msds For more information Additional statements for telecom fax products Telephone Consumer Protection Act United StatesIC CS-03 requirements Additional statements for telecom fax products HP LaserJet CM1312nfi Declaration of conformityHP LaserJet CM1312 Declaration of Conformity Declaration of conformity Canadian DOC regulations Laser safetyCountry/region specific statements EMI statement Korea Laser statement for Finland Substances table China 六价铬 CrVI 溴溴苯 PBB Enww Index ADF Enww Enww Enww Printing directly from the memory Enww Unix TCP/IP Msds Enww Page CC430-90975* *CC430-90975