See Load paper and print media | HP CM1312nfi MFP manual

Problem	Cause	Solution

More than one sheet feeds at one time.

The media tray might be overloaded.	Remove some of the media from the tray.
	See Load paper and print media
	on page 58.

The media might be wrinkled, folded, or	Verify that the media is not wrinkled, folded,
damaged.	or damaged. Try printing on media from a
	new or different package.

The product does not pull media	The product might be in manual feed mode. ● If Manual appears on the product
from the media input tray.	control-panel display, pressOK to print
	the job.
	● Verify that the product is not in manual
	feed mode and print your job again.

	The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/
	CM1312series or the support flyer that came
	in the product box.

The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.

Adjust the paper-length adjustment control to the correct length.

ENWW	Solve image-quality problems 213

Image 225

HP CM1312nfi MFP manual See Load paper and print media

Contents

HP Color LaserJet CM1312 MFP Series Page HP Color LaserJet CM1312 MFP Series Trademark Credits Copyright and License Table of contents Use the product with Macintosh Use product featuresConnectivity Paper and print media Print tasks CopyColor for Windows Fax fax models only Scan Problem solve PhotoManage and maintain the product Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications 253 Appendix D Regulatory information Enww Product basics Product comparison Product is available in the following configurations Product features Product walkaround HP LaserJet CM1312 mfp front viewHP LaserJet CM1312 mfp back view HP LaserJet CM1312 fax/photo-card model front view Interface ports HP LaserJet CM1312 fax/photo-card model Back view Control panel Control-panel walkaround Copy Features button access the Copy menuHP LaserJet CM1312 control panel Liquid Crystal Display OK button and navigation arrows HP LaserJet CM1312 fax/photo-card model control panel 1Copy setup menu Control-panel Setup menuControl-panel menus Use the control-panel menus Values range from 1 to 11 with 6 being the default no Sharpen Default sharpen setting for copies. Possible valuesValues can be set for each of the following settings Background Removal 2Reports menu 3Photo setup menu Menu Item Sub-menu item Description Default output Color 4Fax setup menu fax models onlyQuestion using the arrow keys Menu Item Sub-menu item Description Fax Set-up Utility Answer mode Automatic Basic setup Time/DateFax Header Your fax number Company name On multiple pages 5System setup menu Legal Default paper type Lists available Paper setup Default paper size LetterCancel Does not specify a size Adjust Alignment Print Test After Power OnAdjust Tray Volume Settings Alarm volume Soft 6Service menu 7Network configuration menu Enww Send Send a fax Fax Resolution Standard FineRedial Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Software for Windows Supported operating systems for Windows Full software installation Print and scan driverSupported printer drivers for Windows HP Universal Print Driver UPD Upd UPD installation modes Select the correct printer driver for Windows Change printer-driver settings for Windows Priority for print settingsPrinters and Other Hardware Printer Remove software for Windows Software installation types for Windows Supported utilities for Windows HP Web Jetadmin web onlyHP ToolboxFX Embedded Web server Software Software for other operating systems Use the product with Macintosh Change printer-driver settings for Macintosh Priority for print settings for MacintoshSoftware for Macintosh Supported operating systems for Macintosh Software installation types for Macintosh Remove software from Macintosh operating systemsSupported utilities for Macintosh Enww Create and use printing presets in Macintosh Use features in the Macintosh printer driverPrint Resize documents or print on a custom paper size Print multiple pages on one sheet of paper in Macintosh Use watermarks Scan Use the Services menuPrint on both sides of the page duplex printing Use automatic duplex printing Scanning tasks Fax HP LaserJet CM1312 fax/photo-card model only Photo Enww Connectivity USB connection Supported network operating systems 2Network product discovery Service name Description3Messaging and management 4IP addressing That server Change settings View settingsNetwork configuration Configuration Manual configuration Set passwordAutomatic configuration IP address IPv4 and IPv6 settings Link speed setting Enww Paper and print media Understand paper and print media use Supported paper and print media sizes Size Dimensions Tray1Supported paper and print media sizes 2Supported envelopes and postcards Supported paper types and tray capacity Media type Weight Capacity1 Paper orientation Media type Weight Capacity Special paper or print media guidelinesMedia type Tray Load paper and print media Configure tray Enww Use product features Archive print Economy settings Fonts Select fontsPrint lists of available fonts Enww Print tasks Cancel a print job Open the printer driver Use features in the Windows printer driverUse printing shortcuts Set paper and quality options Set document finishing options Obtain support and product-status informationSet advanced printing options Change print-quality settings Printer Features section. b In the Print All Text as BlackPrint edge-to-edge originals Enww Copy Automatic document feeder ADF models only Load originals Flatbed scanner Use copy Cancel a copy jobOne-touch copy Multiple copies Reduction/enlargement settings Adjust the default copy sizeReduce or enlarge copies Reduce or enlarge copies for the current job Change the copy-collation setting Change the copy-collation setting for the current jobChange the default copy-collation setting Adjust the copy quality for the current job Copy settingsColor copies or black and white copies Mono Copy quality Adjust the lighter/darker contrast setting Clean the scanner glassAdjust the default copy quality Adjust the lighter/darker setting for the current job Change the default media-size setting Define custom copy settingsCopy onto media of different types and sizes Print or copy edge-to-edge Restore the copy-settings defaults Change the default media-type settingCopy a book photo card models only Copy photos Press Start Copy Copy mixed-size originals Set the multiple-page flatbed copy settingDuplex two-sided copy jobs Copy two-sided documents manually Enww Color for Windows Manage color Manual color adjustmentAutomatic Print in Grayscale Color themes Setting description Setting optionsNeutral Grays Edge Control Match colors Match colors using the HP Basic Color Match tool Select Install more software Match colors using View Custom Colors Advanced color use Advanced color use Enww Scan Automatic document feeder ADF fax/photo-card model Load originals for scanning Scan methods Use scan Set up the product Scan Menu button Use the Scan To feature fax/photo-card modelSet up destinations on the product Scan from the PC Scan to a file, e-mail, or software program Add destinationsDelete destinations Cancel scan Error Conditions Scanner FailuresScan to a memory card Scan Details Cancel scan Scan from the HP Scanning softwareMemory card failures Scan settings Scanner resolution and colorScan file format Setting Recommended use Resolution and color guidelinesScan quality Color Scan a book photo card models only Scan a book photo card models only Scan a photo Fax fax models only Fax features Install and connect the hardware SetupConnect to a telephone line Connect additional devices Set up fax with a telephone answering machine Setup for stand-alone fax Use fax set-up wizard on the PC Configure fax settingsUse the Fax Set-Up Utility Use the control panel to set the fax time, date, and header Use of common localized letters in fax headers Manage the phone book Use phone-book data from other programs Delete phone bookProgram Description Special dialing symbols and options Manage speed dialsCreate and edit speed dials Delete speed dials Manage group-dial entriesCreate and edit group-dial entries Delete an individual from a group-dial entry Set fax polling Change fax settings Set the sound-volume settingsSend fax settings Set the dial-tone detection Set autoredialSet the redial-on-busy option Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settings Set the default glass-size setting Set the default resolution settingSet the resolution for the current fax job Set tone-dialing or pulse-dialing Set the billing-code settingSet billing codes Use billing codes Use the rings-to-answer setting Receive fax settingsType of telephone line Recommended rings-to-answer setting Set or change number of rings-to-answer Set fax forwarding Set the answer mode Use autoreduction for incoming faxes Set up distinctive ring Set the default fax reprint settings Create stamp-received faxesBlock or unblock fax numbers Make an extension telephone available to receive faxes Cancel a fax Use faxFax software Use fax on a DSL, PBX, ISDN, or VoIP system Delete faxes from memory Send a fax VoIPFax from the flatbed scanner Fax from the automatic document feeder ADF Dial manually with the automatic document feeder ADF Manual dial faxing Send a fax to a group manually ad hoc faxing Dial manually with the flatbed scanner Send a fax by using a speed dial Use speed dials and group-dial entriesRedial manually Send a fax by using a group-dial entry Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a fax by dialing from a downstream phone Send a delayed fax Print a stored fax when private receive feature is on Use access codes, credit cards, or calling cardsReceive a fax Reprint a fax Receive faxes when fax tones are audible on the phone line Fax error messages Solve fax problemsAlert and warning message tables 1Alert and warning messages Fax memory full Canceling send Fax memory full Canceling recvFax recv. error Fax Send error Fax storage is full. Unable to answer call No fax answer. Canceled sendInvalid entry No Dial Tone Fax logs and reports Fax memory is retained when there is a loss of powerPrint all fax reports Print individual fax reports Set the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modePerform a fax test Problem Cause Solution Problems sending faxesChange the fax speed Fax test on Standard Problems receiving faxes Memory and then resumes answering Performance problems Photo Insert a memory card Insert and remove a memory card Enww Change memory card default settings Print photos directly from the memory card Print individual photos from the memory cardPrint a range of photos from the memory card Print all of the photos from the memory card Print a memory card thumbnail sheet Print and scan photos from a proof sheet Manage and maintain the product Information pages Description How to printPCL, PCL 6, or PS font list Event log Reports on Fax reports fax models only HP ToolboxFX View the HP ToolboxFXStatus Set up e-mail alerts Set up status alertsAlerts Product information Fax Fax ReceiveFax phone book Enww Fax send log HelpFax receive log Junk Faxes Enww Device Information System Settings Print Quality Paper HandlingPrint Density Color Calibration Paper Types System setup Print SettingsService Device polling PostScript Network Settings Embedded Web server Features Security features Use HP Web Jetadmin softwareTurn on password protection using the embedded Web server Turn on password protection from the control panel Turn on private receive feature Check supplies status by using HP ToolboxFX Check supplies status by using the control panelManage supplies Check and order supplies HP policy on non-HP supplies Store suppliesHP fraud hotline Recycle supplies Print cartridge Replace supplies Enww Enww Clean the paper path Clean the product Clean the paper path from the product control panel Clean the paper path from HP ToolboxFX Enww Enww Clean the lid backing Clean the scanner glass Clean the exterior Firmware updates Enww Problem solve Step Verification step Possible problems Solutions Number Problem-solving checklistIs the power on? Does Ready appear Does the product receive a fax? Does the product copy? Does the product print from the computer? Restore the factory-set defaultsDoes the product scan to the computer? Does the device recognize and print from a memory card? 1Control-panel messages Control-panel messages Fan Error, Turn off then on Scanner ErrorError Turn off then on Canceled copy. Clear document Device error, press OK Comm. error Sender CsidEngine Comm. Error Engine error, press OK Load Tray 1, Plain Size / Cleaning Install color cartridgeNon-HP supply Installed Fit to Page on flatbed only Causes of jams Clear jams Clear jams from the ADF photo card models only Where to look for jams Enww Enww Clear jams from the input-tray areas Clear jams from the output-bin Avoid repeated jams Print problems Solve image-quality problemsPrint quality problems General print quality issues AaBbCc See HP ToolboxFX on HP ToolboxFX on Setting. See Control-panel menus Service menu item Less paperPrint media on Load paper and print media on Information pages on page 158. If no Solve issues with color documents Media-handling problems Print-media guidelinesSee Match colors on Solve print-media problems Performance problems Paper and print media onPage. See Information pages on Prevent copy problems Copy problemsClick Set as Default Printer Open the Printers or Printers and Faxes See Clean the product on Image problemsSee Paper and print media on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Solve scanned-image problems Scan problemsProblem Cause Resolution and color on Photo card models only on Be jammed. See Clear jams from the ADF Scan-quality problems Prevent scan-quality problemsSolve scan-quality problems Are plugged in securely Print-quality checklist Fax problemsManage and configure printer drivers Temporarily change print-quality settings Solve connectivity problems Solve direct-connection problemsChange print-quality settings for all future jobs Network problems Resolve communication problems with the networkVerify that the product is on and online Enww Solve common Windows problems Solve software problemsSolve common Macintosh problems 2Problems with Mac OS X v10.3 and Mac OS X Name, IP address, or Rendezvous or Bonjour host name Software troubleshooting Solve PostScript PS errorsHardware troubleshooting Issue Cause Solution 3PS errors Supplies and accessories Order through service or support providers Order parts, accessories, and suppliesOrder directly from HP Order directly through the HP ToolboxFX software Part numbers Cable and interface accessoriesSupplies User-replaceable parts Enww Hewlett-Packard limited warranty statement Service and support Customer self repair warranty service Print cartridge limited warranty statement Customer support To repack the device Repacking the device Enww Specifications Physical specifications Electrical specificationsPower consumption Table C-4Environmental specifications1 Environmental specificationsAcoustic emissions Table C-5Acoustic emissions Enww Regulatory information Environmental product stewardship program FCC regulations HP LaserJet print supplies PlasticsReturn and recycling instructions United States and Puerto Rico Material restrictions PaperNon-US returns HP Color LaserJet CM1312 MFP Series Material Safety Data Sheet Msds For more information Additional statements for telecom fax products Telephone Consumer Protection Act United StatesIC CS-03 requirements Additional statements for telecom fax products HP LaserJet CM1312 Declaration of conformityHP LaserJet CM1312nfi Declaration of Conformity Declaration of conformity Country/region specific statements Laser safetyCanadian DOC regulations EMI statement Korea Laser statement for Finland 六价铬 CrVI 溴溴苯 PBB Substances table China Enww ADF Index Enww Enww Enww Printing directly from the memory Enww Unix TCP/IP Msds Enww Page CC430-90975* *CC430-90975