Where to look for jams | HP CM1312nfi MFP specs

Where to look for jams

Jams can occur in these locations:

●In the automatic document feeder (ADF models only)

●In input areas

●In output areas

●Inside the product paper path

Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product.

Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.

Clear jams from the ADF (photo card models only)

Occasionally, media becomes jammed during a fax, copy, or scan job.

You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the product control-panel display.

●The ADF input tray is loaded incorrectly or is too full. See Load paper and print media on page 58 for more information.

●The media does not meet HP specifications, such as those for size or type. See Paper and print media on page 53 for more information.

1.Open the ADF cover.

196 Chapter 15 Problem solve

ENWW

Image 208

HP CM1312nfi MFP manual Where to look for jams, Clear jams from the ADF photo card models only

Contents

HP Color LaserJet CM1312 MFP Series Page HP Color LaserJet CM1312 MFP Series Copyright and License Trademark Credits Table of contents Use product features Use the product with MacintoshConnectivity Paper and print media Copy Print tasksColor for Windows Scan Fax fax models only Photo Problem solveManage and maintain the product Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information 253 Enww Product basics Product is available in the following configurations Product comparison Product features HP LaserJet CM1312 mfp front view Product walkaroundHP LaserJet CM1312 mfp back view HP LaserJet CM1312 fax/photo-card model front view HP LaserJet CM1312 fax/photo-card model Back view Interface ports Control panel Copy Features button access the Copy menu Control-panel walkaroundHP LaserJet CM1312 control panel Liquid Crystal Display OK button and navigation arrows HP LaserJet CM1312 fax/photo-card model control panel Control-panel Setup menu 1Copy setup menuControl-panel menus Use the control-panel menus Sharpen Default sharpen setting for copies. Possible values Values range from 1 to 11 with 6 being the default noValues can be set for each of the following settings Background Removal 3Photo setup menu 2Reports menu 4Fax setup menu fax models only Menu Item Sub-menu item Description Default output ColorQuestion using the arrow keys Menu Item Sub-menu item Description Fax Set-up Utility Basic setup Time/Date Answer mode AutomaticFax Header Your fax number Company name On multiple pages 5System setup menu Paper setup Default paper size Letter Legal Default paper type Lists availableCancel Does not specify a size After Power On Adjust Alignment Print TestAdjust Tray Volume Settings Alarm volume Soft 6Service menu 7Network configuration menu Enww Fax Resolution Standard Fine Send Send a faxRedial Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Software for Windows Full software installation Print and scan driver Supported operating systems for WindowsSupported printer drivers for Windows HP Universal Print Driver UPD UPD installation modes Upd Select the correct printer driver for Windows Priority for print settings Change printer-driver settings for WindowsPrinters and Other Hardware Printer Software installation types for Windows Remove software for Windows HP Web Jetadmin web only Supported utilities for WindowsHP ToolboxFX Embedded Web server Software for other operating systems Software Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for Macintosh Remove software from Macintosh operating systems Software installation types for MacintoshSupported utilities for Macintosh Enww Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Use the Services menu ScanPrint on both sides of the page duplex printing Use automatic duplex printing Fax HP LaserJet CM1312 fax/photo-card model only Scanning tasks Photo Enww Connectivity Supported network operating systems USB connection Service name Description 2Network product discovery3Messaging and management 4IP addressing That server View settings Change settingsNetwork configuration Configuration Set password Manual configurationAutomatic configuration IP address Link speed setting IPv4 and IPv6 settings Enww Paper and print media Understand paper and print media use Size Dimensions Tray Supported paper and print media sizes1Supported paper and print media sizes 2Supported envelopes and postcards Media type Weight Capacity1 Paper orientation Supported paper types and tray capacity Special paper or print media guidelines Media type Weight CapacityMedia type Load paper and print media Tray Configure tray Enww Use product features Economy settings Archive print Select fonts FontsPrint lists of available fonts Enww Print tasks Cancel a print job Use features in the Windows printer driver Open the printer driverUse printing shortcuts Set paper and quality options Obtain support and product-status information Set document finishing optionsSet advanced printing options Printer Features section. b In the Print All Text as Black Change print-quality settingsPrint edge-to-edge originals Enww Copy Load originals Automatic document feeder ADF models only Flatbed scanner Cancel a copy job Use copyOne-touch copy Multiple copies Adjust the default copy size Reduction/enlargement settingsReduce or enlarge copies Reduce or enlarge copies for the current job Change the copy-collation setting for the current job Change the copy-collation settingChange the default copy-collation setting Copy settings Adjust the copy quality for the current jobColor copies or black and white copies Mono Copy quality Clean the scanner glass Adjust the lighter/darker contrast settingAdjust the default copy quality Adjust the lighter/darker setting for the current job Define custom copy settings Change the default media-size settingCopy onto media of different types and sizes Print or copy edge-to-edge Change the default media-type setting Restore the copy-settings defaultsCopy a book photo card models only Copy photos Press Start Copy Set the multiple-page flatbed copy setting Copy mixed-size originalsDuplex two-sided copy jobs Copy two-sided documents manually Enww Color for Windows Manual color adjustment Manage colorAutomatic Print in Grayscale Setting description Setting options Color themesNeutral Grays Edge Control Match colors using the HP Basic Color Match tool Match colors Match colors using View Custom Colors Select Install more software Advanced color use Advanced color use Enww Scan Load originals for scanning Automatic document feeder ADF fax/photo-card model Use scan Scan methods Use the Scan To feature fax/photo-card model Set up the product Scan Menu buttonSet up destinations on the product Scan from the PC Add destinations Scan to a file, e-mail, or software programDelete destinations Error Conditions Scanner Failures Cancel scanScan to a memory card Scan Details Scan from the HP Scanning software Cancel scanMemory card failures Scanner resolution and color Scan settingsScan file format Resolution and color guidelines Setting Recommended useScan quality Color Scan a book photo card models only Scan a book photo card models only Scan a photo Fax fax models only Fax features Setup Install and connect the hardwareConnect to a telephone line Connect additional devices Setup for stand-alone fax Set up fax with a telephone answering machine Configure fax settings Use fax set-up wizard on the PCUse the Fax Set-Up Utility Use the control panel to set the fax time, date, and header Manage the phone book Use of common localized letters in fax headers Delete phone book Use phone-book data from other programsProgram Description Manage speed dials Special dialing symbols and optionsCreate and edit speed dials Manage group-dial entries Delete speed dialsCreate and edit group-dial entries Delete an individual from a group-dial entry Set fax polling Set the sound-volume settings Change fax settingsSend fax settings Set autoredial Set the dial-tone detectionSet the redial-on-busy option Set light/dark and resolution Set the redial-on-communication-error optionSet the default light/dark contrast setting Set resolution settings Set the default resolution setting Set the default glass-size settingSet the resolution for the current fax job Set the billing-code setting Set tone-dialing or pulse-dialingSet billing codes Use billing codes Receive fax settings Use the rings-to-answer settingType of telephone line Recommended rings-to-answer setting Set or change number of rings-to-answer Set the answer mode Set fax forwarding Set up distinctive ring Use autoreduction for incoming faxes Create stamp-received faxes Set the default fax reprint settingsBlock or unblock fax numbers Make an extension telephone available to receive faxes Use fax Cancel a faxFax software Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP system VoIP Send a faxFax from the flatbed scanner Fax from the automatic document feeder ADF Manual dial faxing Dial manually with the automatic document feeder ADF Dial manually with the flatbed scanner Send a fax to a group manually ad hoc faxing Use speed dials and group-dial entries Send a fax by using a speed dialRedial manually Send a fax by using a group-dial entry Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phone Use access codes, credit cards, or calling cards Print a stored fax when private receive feature is onReceive a fax Reprint a fax Receive faxes when fax tones are audible on the phone line Solve fax problems Fax error messagesAlert and warning message tables 1Alert and warning messages Fax memory full Canceling recv Fax memory full Canceling sendFax recv. error Fax Send error No fax answer. Canceled send Fax storage is full. Unable to answer callInvalid entry No Dial Tone Fax memory is retained when there is a loss of power Fax logs and reportsPrint all fax reports Print individual fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Set the fax-error-correction mode Change error correction and fax speedPerform a fax test Problems sending faxes Problem Cause SolutionChange the fax speed Fax test on Standard Problems receiving faxes Memory and then resumes answering Performance problems Photo Insert a memory card Insert and remove a memory card Enww Change memory card default settings Print individual photos from the memory card Print photos directly from the memory cardPrint a range of photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory card Print and scan photos from a proof sheet Manage and maintain the product Description How to print Information pagesPCL, PCL 6, or PS font list Event log Fax reports fax models only Reports on View the HP ToolboxFX HP ToolboxFXStatus Set up status alerts Set up e-mail alertsAlerts Product information Fax Receive FaxFax phone book Enww Help Fax send logFax receive log Junk Faxes Enww System Settings Device Information Paper Handling Print QualityPrint Density Color Calibration Paper Types Print Settings System setupService Device polling Network Settings PostScript Features Embedded Web server Use HP Web Jetadmin software Security featuresTurn on password protection using the embedded Web server Turn on password protection from the control panel Turn on private receive feature Check supplies status by using the control panel Check supplies status by using HP ToolboxFXManage supplies Check and order supplies Store supplies HP policy on non-HP suppliesHP fraud hotline Recycle supplies Replace supplies Print cartridge Enww Enww Clean the product Clean the paper path Clean the paper path from HP ToolboxFX Clean the paper path from the product control panel Enww Enww Clean the lid backing Clean the scanner glass Firmware updates Clean the exterior Enww Problem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberIs the power on? Does Ready appear Does the product copy? Does the product receive a fax? Restore the factory-set defaults Does the product print from the computer?Does the product scan to the computer? Does the device recognize and print from a memory card? Control-panel messages 1Control-panel messages Scanner Error Fan Error, Turn off then onError Turn off then on Canceled copy. Clear document Comm. error Sender Csid Device error, press OKEngine Comm. Error Engine error, press OK Install color cartridge Load Tray 1, Plain Size / CleaningNon-HP supply Installed Fit to Page on flatbed only Clear jams Causes of jams Where to look for jams Clear jams from the ADF photo card models only Enww Enww Clear jams from the input-tray areas Clear jams from the output-bin Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print quality issues AaBbCc HP ToolboxFX on See HP ToolboxFX on Service menu item Less paper Setting. See Control-panel menusPrint media on Load paper and print media on Solve issues with color documents Information pages on page 158. If no Print-media guidelines Media-handling problemsSee Match colors on Solve print-media problems Paper and print media on Performance problemsPage. See Information pages on Copy problems Prevent copy problemsClick Set as Default Printer Open the Printers or Printers and Faxes Image problems See Clean the product onSee Paper and print media on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Scan problems Solve scanned-image problemsProblem Cause Resolution and color on Be jammed. See Clear jams from the ADF Photo card models only on Prevent scan-quality problems Scan-quality problemsSolve scan-quality problems Are plugged in securely Fax problems Print-quality checklistManage and configure printer drivers Temporarily change print-quality settings Solve direct-connection problems Solve connectivity problemsChange print-quality settings for all future jobs Resolve communication problems with the network Network problemsVerify that the product is on and online Enww Solve software problems Solve common Windows problemsSolve common Macintosh problems 2Problems with Mac OS X v10.3 and Mac OS X Name, IP address, or Rendezvous or Bonjour host name Solve PostScript PS errors Software troubleshootingHardware troubleshooting Issue Cause Solution 3PS errors Supplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP ToolboxFX software Cable and interface accessories Part numbersSupplies User-replaceable parts Enww Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Customer support Repacking the device To repack the device Enww Specifications Electrical specifications Physical specificationsPower consumption Environmental specifications Table C-4Environmental specifications1Acoustic emissions Table C-5Acoustic emissions Enww Regulatory information FCC regulations Environmental product stewardship program Plastics HP LaserJet print suppliesReturn and recycling instructions United States and Puerto Rico Paper Material restrictionsNon-US returns HP Color LaserJet CM1312 MFP Series Material Safety Data Sheet Msds For more information Telephone Consumer Protection Act United States Additional statements for telecom fax productsIC CS-03 requirements Additional statements for telecom fax products Declaration of conformity HP LaserJet CM1312HP LaserJet CM1312nfi Declaration of Conformity Declaration of conformity Laser safety Country/region specific statementsCanadian DOC regulations EMI statement Korea Laser statement for Finland Substances table China 六价铬 CrVI 溴溴苯 PBB Enww Index ADF Enww Enww Enww Printing directly from the memory Enww Unix TCP/IP Msds Enww Page CC430-90975* *CC430-90975