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HP CM1312nfi MFP manual Are plugged in securely

Models: CM1312nfi MFP CM1312

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Problem	Cause	Solution

Communication errors on the PC	One or more of the printer cables is loose.	Check the printer cables and make sure they
		are plugged in securely.

	The product is not on.	Turn the product on.

	If the product is connected through a	Verify that the IP Address for the product is
	network, the IP address may have changed.	correct.

	Antivirus, antispyware, or firewall software	Consult the antivirus, antispyware, or
	may be interfering with communication.	firewall software documentation.

	The product is in an error state.	Check the product control panel and clear
		any errors by following the on-screen
		instructions.

	The product is busy with another task.	Wait for the product to finish.

	The wrong scanner driver is selected for the	Verify that the scanner driver is correct.
	product.

The scan job does not complete.	The resolution may be too high for the	Try scanning at a lower resolution.
	available memory on the PC.

Scan To destinations do not	The product may have been power cycled.	Wait a few minutes for the product to update
appear on the product.		the Scan To destinations list.
		Click Update in the Scan To setup
		application to add destinations to the
		product.

218 Chapter 15 Problem solve

ENWW

Image 230

HP CM1312nfi MFP manual Are plugged in securely

Contents

HP Color LaserJet CM1312 MFP Series Page HP Color LaserJet CM1312 MFP Series Copyright and License Trademark Credits Table of contents Connectivity Use product featuresUse the product with Macintosh Paper and print media Color for Windows Print tasksCopy Scan Fax fax models only Manage and maintain the product Problem solvePhoto Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 253 Enww Product basics Product is available in the following configurations Product comparison Product features HP LaserJet CM1312 mfp back view Product walkaroundHP LaserJet CM1312 mfp front view HP LaserJet CM1312 fax/photo-card model front view HP LaserJet CM1312 fax/photo-card model Back view Interface ports Control panel HP LaserJet CM1312 control panel Copy Features button access the Copy menuControl-panel walkaround Liquid Crystal Display OK button and navigation arrows HP LaserJet CM1312 fax/photo-card model control panel Control-panel menus Control-panel Setup menu1Copy setup menu Use the control-panel menus Values can be set for each of the following settings Sharpen Default sharpen setting for copies. Possible valuesValues range from 1 to 11 with 6 being the default no Background Removal 3Photo setup menu 2Reports menu Question using the arrow keys 4Fax setup menu fax models onlyMenu Item Sub-menu item Description Default output Color Menu Item Sub-menu item Description Fax Set-up Utility Fax Header Your fax number Basic setup Time/DateAnswer mode Automatic Company name On multiple pages 5System setup menu Cancel Paper setup Default paper size LetterLegal Default paper type Lists available Does not specify a size Adjust Tray After Power OnAdjust Alignment Print Test Volume Settings Alarm volume Soft 6Service menu 7Network configuration menu Enww Redial Fax Resolution Standard FineSend Send a fax Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Software for Windows Supported printer drivers for Windows Full software installation Print and scan driverSupported operating systems for Windows HP Universal Print Driver UPD UPD installation modes Upd Select the correct printer driver for Windows Printers and Other Hardware Priority for print settingsChange printer-driver settings for Windows Printer Software installation types for Windows Remove software for Windows HP ToolboxFX HP Web Jetadmin web onlySupported utilities for Windows Embedded Web server Software for other operating systems Software Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for Macintosh Supported utilities for Macintosh Software installation types for MacintoshRemove software from Macintosh operating systems Enww Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Print on both sides of the page duplex printing Use the Services menuScan Use automatic duplex printing Fax HP LaserJet CM1312 fax/photo-card model only Scanning tasks Photo Enww Connectivity Supported network operating systems USB connection 3Messaging and management Service name Description2Network product discovery 4IP addressing That server Network configuration View settingsChange settings Configuration Automatic configuration Set passwordManual configuration IP address Link speed setting IPv4 and IPv6 settings Enww Paper and print media Understand paper and print media use 1Supported paper and print media sizes Size Dimensions TraySupported paper and print media sizes 2Supported envelopes and postcards Media type Weight Capacity1 Paper orientation Supported paper types and tray capacity Media type Media type Weight CapacitySpecial paper or print media guidelines Load paper and print media Tray Configure tray Enww Use product features Economy settings Archive print Print lists of available fonts FontsSelect fonts Enww Print tasks Cancel a print job Use printing shortcuts Use features in the Windows printer driverOpen the printer driver Set paper and quality options Set advanced printing options Set document finishing optionsObtain support and product-status information Print edge-to-edge originals Change print-quality settingsPrinter Features section. b In the Print All Text as Black Enww Copy Load originals Automatic document feeder ADF models only Flatbed scanner One-touch copy Cancel a copy jobUse copy Multiple copies Reduce or enlarge copies Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies for the current job Change the default copy-collation setting Change the copy-collation settingChange the copy-collation setting for the current job Color copies or black and white copies Mono Copy settingsAdjust the copy quality for the current job Copy quality Adjust the default copy quality Clean the scanner glassAdjust the lighter/darker contrast setting Adjust the lighter/darker setting for the current job Copy onto media of different types and sizes Define custom copy settingsChange the default media-size setting Print or copy edge-to-edge Copy a book photo card models only Restore the copy-settings defaultsChange the default media-type setting Copy photos Press Start Copy Duplex two-sided copy jobs Set the multiple-page flatbed copy settingCopy mixed-size originals Copy two-sided documents manually Enww Color for Windows Automatic Manual color adjustmentManage color Print in Grayscale Neutral Grays Setting description Setting optionsColor themes Edge Control Match colors using the HP Basic Color Match tool Match colors Match colors using View Custom Colors Select Install more software Advanced color use Advanced color use Enww Scan Load originals for scanning Automatic document feeder ADF fax/photo-card model Use scan Scan methods Set up destinations on the product Use the Scan To feature fax/photo-card modelSet up the product Scan Menu button Scan from the PC Delete destinations Scan to a file, e-mail, or software programAdd destinations Scan to a memory card Error Conditions Scanner FailuresCancel scan Scan Details Memory card failures Cancel scanScan from the HP Scanning software Scan file format Scan settingsScanner resolution and color Scan quality Resolution and color guidelinesSetting Recommended use Color Scan a book photo card models only Scan a book photo card models only Scan a photo Fax fax models only Fax features Connect to a telephone line SetupInstall and connect the hardware Connect additional devices Setup for stand-alone fax Set up fax with a telephone answering machine Use the Fax Set-Up Utility Configure fax settingsUse fax set-up wizard on the PC Use the control panel to set the fax time, date, and header Manage the phone book Use of common localized letters in fax headers Program Description Use phone-book data from other programsDelete phone book Create and edit speed dials Special dialing symbols and optionsManage speed dials Create and edit group-dial entries Manage group-dial entriesDelete speed dials Delete an individual from a group-dial entry Set fax polling Send fax settings Change fax settingsSet the sound-volume settings Set the redial-on-busy option Set the dial-tone detectionSet autoredial Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settings Set the resolution for the current fax job Set the default glass-size settingSet the default resolution setting Set billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Use billing codes Type of telephone line Recommended rings-to-answer setting Receive fax settingsUse the rings-to-answer setting Set or change number of rings-to-answer Set the answer mode Set fax forwarding Set up distinctive ring Use autoreduction for incoming faxes Block or unblock fax numbers Set the default fax reprint settingsCreate stamp-received faxes Make an extension telephone available to receive faxes Fax software Cancel a faxUse fax Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP system Fax from the flatbed scanner Send a faxVoIP Fax from the automatic document feeder ADF Manual dial faxing Dial manually with the automatic document feeder ADF Dial manually with the flatbed scanner Send a fax to a group manually ad hoc faxing Redial manually Send a fax by using a speed dialUse speed dials and group-dial entries Send a fax by using a group-dial entry Send a fax from the software Mac OS X Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Send a delayed fax Send a fax by dialing from a downstream phone Receive a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Reprint a fax Receive faxes when fax tones are audible on the phone line Alert and warning message tables Solve fax problemsFax error messages 1Alert and warning messages Fax recv. error Fax memory full Canceling recvFax memory full Canceling send Fax Send error Invalid entry No fax answer. Canceled sendFax storage is full. Unable to answer call No Dial Tone Print all fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print individual fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Perform a fax test Change error correction and fax speedSet the fax-error-correction mode Change the fax speed Problems sending faxesProblem Cause Solution Fax test on Standard Problems receiving faxes Memory and then resumes answering Performance problems Photo Insert a memory card Insert and remove a memory card Enww Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory card Print and scan photos from a proof sheet Manage and maintain the product PCL, PCL 6, or PS font list Description How to printInformation pages Event log Fax reports fax models only Reports on Status HP ToolboxFXView the HP ToolboxFX Alerts Set up status alertsSet up e-mail alerts Product information Fax phone book FaxFax Receive Enww Fax receive log HelpFax send log Junk Faxes Enww System Settings Device Information Print Density Paper HandlingPrint Quality Color Calibration Paper Types Service Print SettingsSystem setup Device polling Network Settings PostScript Features Embedded Web server Turn on password protection using the embedded Web server Use HP Web Jetadmin softwareSecurity features Turn on password protection from the control panel Turn on private receive feature Manage supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Check and order supplies HP fraud hotline Store suppliesHP policy on non-HP supplies Recycle supplies Replace supplies Print cartridge Enww Enww Clean the product Clean the paper path Clean the paper path from HP ToolboxFX Clean the paper path from the product control panel Enww Enww Clean the lid backing Clean the scanner glass Firmware updates Clean the exterior Enww Problem solve Is the power on? Problem-solving checklistStep Verification step Possible problems Solutions Number Does Ready appear Does the product copy? Does the product receive a fax? Does the product scan to the computer? Restore the factory-set defaultsDoes the product print from the computer? Does the device recognize and print from a memory card? Control-panel messages 1Control-panel messages Error Turn off then on Scanner ErrorFan Error, Turn off then on Canceled copy. Clear document Engine Comm. Error Comm. error Sender CsidDevice error, press OK Engine error, press OK Non-HP supply Installed Install color cartridgeLoad Tray 1, Plain Size / Cleaning Fit to Page on flatbed only Clear jams Causes of jams Where to look for jams Clear jams from the ADF photo card models only Enww Enww Clear jams from the input-tray areas Clear jams from the output-bin Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print quality issues AaBbCc HP ToolboxFX on See HP ToolboxFX on Print media on Service menu item Less paperSetting. See Control-panel menus Load paper and print media on Solve issues with color documents Information pages on page 158. If no See Match colors on Media-handling problemsPrint-media guidelines Solve print-media problems Page. See Information pages on Performance problemsPaper and print media on Click Set as Default Printer Copy problemsPrevent copy problems Open the Printers or Printers and Faxes See Paper and print media on Image problemsSee Clean the product on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Problem Cause Scan problemsSolve scanned-image problems Resolution and color on Be jammed. See Clear jams from the ADF Photo card models only on Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems Are plugged in securely Manage and configure printer drivers Fax problemsPrint-quality checklist Temporarily change print-quality settings Change print-quality settings for all future jobs Solve connectivity problemsSolve direct-connection problems Verify that the product is on and online Network problemsResolve communication problems with the network Enww Solve common Macintosh problems Solve software problemsSolve common Windows problems 2Problems with Mac OS X v10.3 and Mac OS X Name, IP address, or Rendezvous or Bonjour host name Hardware troubleshooting Solve PostScript PS errorsSoftware troubleshooting Issue Cause Solution 3PS errors Supplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the HP ToolboxFX software Supplies Cable and interface accessoriesPart numbers User-replaceable parts Enww Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Customer support Repacking the device To repack the device Enww Specifications Power consumption Physical specificationsElectrical specifications Acoustic emissions Environmental specificationsTable C-4Environmental specifications1 Table C-5Acoustic emissions Enww Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PlasticsHP LaserJet print supplies United States and Puerto Rico Non-US returns PaperMaterial restrictions HP Color LaserJet CM1312 MFP Series Material Safety Data Sheet Msds For more information IC CS-03 requirements Additional statements for telecom fax productsTelephone Consumer Protection Act United States Additional statements for telecom fax products HP LaserJet CM1312nfi Declaration of conformityHP LaserJet CM1312 Declaration of Conformity Declaration of conformity Canadian DOC regulations Laser safetyCountry/region specific statements EMI statement Korea Laser statement for Finland Substances table China 六价铬 CrVI 溴溴苯 PBB Enww Index ADF Enww Enww Enww Printing directly from the memory Enww Unix TCP/IP Msds Enww Page CC430-90975* *CC430-90975