HP CM1312nfi MFP manual Solve fax problems, Fax error messages, Alert and warning message tables

Solve fax problems

Fax error messages

Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Alert and warning message tables

Table 12-1Alert and warning messages

Control panel message	Description	Recommended action
Comm. error	A fax communication error occurred between	Allow the product to retry sending the fax.
	the product and the sender or receiver.	Perform a fax test to verify that the phone line
		works and is plugged into the correct port
		(see Perform a fax test on page 143).
		If the error persists, contact HP. See
		www.hp.com/support/CM1312series or the
		support flyer that came in the product box.
Fax delayed – Send memory full	Fax memory is full.	Cancel the fax by pressing OK or Cancel.
		Resend the fax. You might need to send the
		fax in multiple sections if the error occurs
		again.
Fax is busy Canceled send	The fax line to which you were sending a fax	Call the recipient to ensure that the fax
	was busy. The product has canceled sending	machine is on and ready.
	the fax.	Check that you are dialing the correct fax
		number.
		Check that the Redial if busy option is
		enabled.
		Perform a fax test to verify that the phone line
		works and is plugged into the correct port
		(see Perform a fax test on page 143).
		If the error persists, contact HP. See
		www.hp.com/support/CM1312series or the
		support flyer that came in the product box.
Fax is busy Redial pending	The fax line to which you were sending a fax	Allow the product to retry sending the fax.
	was busy. The product automatically redials	Call the recipient to ensure that the fax
	the busy number. See Set autoredial
	on page 116.	machine is on and ready.
		Check that you are dialing the correct fax
		number.
		Check for a dial tone on the phone line by
		pressing Start Fax.
		Perform a fax test to verify that the phone line
		works and is plugged into the correct port
		(see Perform a fax test on page 143).

138 Chapter 12 Fax (fax models only) ENWW