HP CM1312nfi MFP manual Name, IP address, or Rendezvous or Bonjour host name

Table 15-2Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)

The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.

Cause Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong product name, IP address, or "Rendezvous" or "Bonjour" host name is being used.

Check the product name, IP address, or "Rendezvous" or "Bonjour" host name by printing a configuration page See Information pages on page 158. Verify that the name, IP address, or "Rendezvous" or "Bonjour" host name on the configuration page matches the product name, IP address, or "Rendezvous" or "Bonjour" host name in the Printer Setup Utility.

The interface cable might be defective or of poor quality.	Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted.
Cause	Solution
The print queue might be stopped.	Open the print queue, and then click Start Jobs.
The wrong product name or IP address is being used. Another	Check the product name, IP address, or "Rendezvous" or "Bonjour"
product with the same or similar name, IP address, or "Rendezvous"	host name by printing a configuration page See Information pages
or "Bonjour" host name might have received your print job.	on page 158. Verify that the name, IP address, or "Rendezvous" or
	"Bonjour" host name on the configuration page matches the product
	name, IP address, or "Rendezvous" or "Bonjour" host name in the
	Printer Setup Utility.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause Solution

This problem occurs with some programs.

●Try downloading the fonts that are contained in the EPS file to the product before printing.

●Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

224 Chapter 15 Problem solve ENWW