AaBbCc | HP CM1312nfi MFP manual

Problem	Cause	Solution

Vertical streaks or bands appear on the page.

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One or more print cartridges might be	Print the Supplies status page to check
defective.	the remaining life. See Information pages
	on page 158.
	Replace any low print cartridges. See
	Print cartridge on page 176.

The product is set to override the	Replace any low print cartridges. See
Replace [color] cartridge message and	Print cartridge on page 176.
to continue printing.

The amount of background toner shading becomes unacceptable.

Very dry (low humidity) conditions can	Check the device environment.
increase the amount of background
shading.

One or more print cartridges might be	Replace any low print cartridges. See
defective.	Print cartridge on page 176.

The product is set to override the	Replace any low print cartridges. See
Replace [color] cartridge message and	Print cartridge on page 176.
to continue printing.

Toner smears appear on the media.

The media might not meet HP	Use media that meets HP specifications.
specifications.

If toner smears appear on the leading	Clean the media guides.
edge of the paper, the media guides are	Clean the paper path. See Clean the
dirty, or debris has accumulated in the	Clean the paper path. See Clean the
print path.	product on page 179.

The toner smears easily when touched. The device is not set to print on the type of media on which you want to print.

In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper.

	The media might not meet HP	Use media that meets HP specifications.
	specifications.

	The paper path might need cleaning.	Clean the paper path. See Clean the
		product on page 179.

ENWW	Solve image-quality problems 203

Image 215

HP CM1312nfi MFP manual AaBbCc

Contents

HP Color LaserJet CM1312 MFP Series Page HP Color LaserJet CM1312 MFP Series Trademark Credits Copyright and License Table of contents Paper and print media Use product featuresUse the product with Macintosh Connectivity Color for Windows Print tasksCopy Fax fax models only Scan Manage and maintain the product Problem solvePhoto Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support 253 Appendix D Regulatory information Enww Product basics Product comparison Product is available in the following configurations Product features HP LaserJet CM1312 mfp back view Product walkaroundHP LaserJet CM1312 mfp front view HP LaserJet CM1312 fax/photo-card model front view Interface ports HP LaserJet CM1312 fax/photo-card model Back view Control panel Liquid Crystal Display OK button and navigation arrows Copy Features button access the Copy menuControl-panel walkaround HP LaserJet CM1312 control panel HP LaserJet CM1312 fax/photo-card model control panel Use the control-panel menus Control-panel Setup menu1Copy setup menu Control-panel menus Background Removal Sharpen Default sharpen setting for copies. Possible valuesValues range from 1 to 11 with 6 being the default no Values can be set for each of the following settings 2Reports menu 3Photo setup menu Menu Item Sub-menu item Description Fax Set-up Utility 4Fax setup menu fax models onlyMenu Item Sub-menu item Description Default output Color Question using the arrow keys Company name Basic setup Time/DateAnswer mode Automatic Fax Header Your fax number On multiple pages 5System setup menu Does not specify a size Paper setup Default paper size LetterLegal Default paper type Lists available Cancel Volume Settings Alarm volume Soft After Power OnAdjust Alignment Print Test Adjust Tray 6Service menu 7Network configuration menu Enww Send fax later Fax Resolution Standard FineSend Send a fax Redial 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Software for Windows HP Universal Print Driver UPD Full software installation Print and scan driverSupported operating systems for Windows Supported printer drivers for Windows Upd UPD installation modes Select the correct printer driver for Windows Printer Priority for print settingsChange printer-driver settings for Windows Printers and Other Hardware Remove software for Windows Software installation types for Windows Embedded Web server HP Web Jetadmin web onlySupported utilities for Windows HP ToolboxFX Software Software for other operating systems Use the product with Macintosh Supported operating systems for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Software for Macintosh Supported utilities for Macintosh Software installation types for MacintoshRemove software from Macintosh operating systems Enww Resize documents or print on a custom paper size Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Print Print multiple pages on one sheet of paper in Macintosh Use watermarks Use automatic duplex printing Use the Services menuScan Print on both sides of the page duplex printing Scanning tasks Fax HP LaserJet CM1312 fax/photo-card model only Photo Enww Connectivity USB connection Supported network operating systems 4IP addressing Service name Description2Network product discovery 3Messaging and management That server Configuration View settingsChange settings Network configuration IP address Set passwordManual configuration Automatic configuration IPv4 and IPv6 settings Link speed setting Enww Paper and print media Understand paper and print media use 2Supported envelopes and postcards Size Dimensions TraySupported paper and print media sizes 1Supported paper and print media sizes Supported paper types and tray capacity Media type Weight Capacity1 Paper orientation Media type Media type Weight CapacitySpecial paper or print media guidelines Tray Load paper and print media Configure tray Enww Use product features Archive print Economy settings Print lists of available fonts FontsSelect fonts Enww Print tasks Cancel a print job Set paper and quality options Use features in the Windows printer driverOpen the printer driver Use printing shortcuts Set advanced printing options Set document finishing optionsObtain support and product-status information Print edge-to-edge originals Change print-quality settingsPrinter Features section. b In the Print All Text as Black Enww Copy Automatic document feeder ADF models only Load originals Flatbed scanner Multiple copies Cancel a copy jobUse copy One-touch copy Reduce or enlarge copies for the current job Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies Change the default copy-collation setting Change the copy-collation settingChange the copy-collation setting for the current job Copy quality Copy settingsAdjust the copy quality for the current job Color copies or black and white copies Mono Adjust the lighter/darker setting for the current job Clean the scanner glassAdjust the lighter/darker contrast setting Adjust the default copy quality Print or copy edge-to-edge Define custom copy settingsChange the default media-size setting Copy onto media of different types and sizes Copy a book photo card models only Restore the copy-settings defaultsChange the default media-type setting Copy photos Press Start Copy Copy two-sided documents manually Set the multiple-page flatbed copy settingCopy mixed-size originals Duplex two-sided copy jobs Enww Color for Windows Print in Grayscale Manual color adjustmentManage color Automatic Edge Control Setting description Setting optionsColor themes Neutral Grays Match colors Match colors using the HP Basic Color Match tool Select Install more software Match colors using View Custom Colors Advanced color use Advanced color use Enww Scan Automatic document feeder ADF fax/photo-card model Load originals for scanning Scan methods Use scan Scan from the PC Use the Scan To feature fax/photo-card modelSet up the product Scan Menu button Set up destinations on the product Delete destinations Scan to a file, e-mail, or software programAdd destinations Scan Details Error Conditions Scanner FailuresCancel scan Scan to a memory card Memory card failures Cancel scanScan from the HP Scanning software Scan file format Scan settingsScanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Scan a book photo card models only Scan a book photo card models only Scan a photo Fax fax models only Fax features Connect additional devices SetupInstall and connect the hardware Connect to a telephone line Set up fax with a telephone answering machine Setup for stand-alone fax Use the control panel to set the fax time, date, and header Configure fax settingsUse fax set-up wizard on the PC Use the Fax Set-Up Utility Use of common localized letters in fax headers Manage the phone book Program Description Use phone-book data from other programsDelete phone book Create and edit speed dials Special dialing symbols and optionsManage speed dials Delete an individual from a group-dial entry Manage group-dial entriesDelete speed dials Create and edit group-dial entries Set fax polling Send fax settings Change fax settingsSet the sound-volume settings Set the redial-on-busy option Set the dial-tone detectionSet autoredial Set resolution settings Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast setting Set the resolution for the current fax job Set the default glass-size settingSet the default resolution setting Use billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Set billing codes Set or change number of rings-to-answer Receive fax settingsUse the rings-to-answer setting Type of telephone line Recommended rings-to-answer setting Set fax forwarding Set the answer mode Use autoreduction for incoming faxes Set up distinctive ring Block or unblock fax numbers Set the default fax reprint settingsCreate stamp-received faxes Make an extension telephone available to receive faxes Fax software Cancel a faxUse fax Use fax on a DSL, PBX, ISDN, or VoIP system Delete faxes from memory Fax from the flatbed scanner Send a faxVoIP Fax from the automatic document feeder ADF Dial manually with the automatic document feeder ADF Manual dial faxing Send a fax to a group manually ad hoc faxing Dial manually with the flatbed scanner Redial manually Send a fax by using a speed dialUse speed dials and group-dial entries Send a fax by using a group-dial entry Send a fax from the software Mac OS X Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Send a fax by dialing from a downstream phone Send a delayed fax Reprint a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Receive a fax Receive faxes when fax tones are audible on the phone line 1Alert and warning messages Solve fax problemsFax error messages Alert and warning message tables Fax Send error Fax memory full Canceling recvFax memory full Canceling send Fax recv. error No Dial Tone No fax answer. Canceled sendFax storage is full. Unable to answer call Invalid entry Print individual fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print all fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Perform a fax test Change error correction and fax speedSet the fax-error-correction mode Fax test on Problems sending faxesProblem Cause Solution Change the fax speed Standard Problems receiving faxes Memory and then resumes answering Performance problems Photo Insert a memory card Insert and remove a memory card Enww Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print all of the photos from the memory card Print a memory card thumbnail sheet Print and scan photos from a proof sheet Manage and maintain the product Event log Description How to printInformation pages PCL, PCL 6, or PS font list Reports on Fax reports fax models only Status HP ToolboxFXView the HP ToolboxFX Product information Set up status alertsSet up e-mail alerts Alerts Fax phone book FaxFax Receive Enww Junk Faxes HelpFax send log Fax receive log Enww Device Information System Settings Color Calibration Paper HandlingPrint Quality Print Density Paper Types Device polling Print SettingsSystem setup Service PostScript Network Settings Embedded Web server Features Turn on password protection from the control panel Use HP Web Jetadmin softwareSecurity features Turn on password protection using the embedded Web server Turn on private receive feature Check and order supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Manage supplies Recycle supplies Store suppliesHP policy on non-HP supplies HP fraud hotline Print cartridge Replace supplies Enww Enww Clean the paper path Clean the product Clean the paper path from the product control panel Clean the paper path from HP ToolboxFX Enww Enww Clean the lid backing Clean the scanner glass Clean the exterior Firmware updates Enww Problem solve Does Ready appear Problem-solving checklistStep Verification step Possible problems Solutions Number Is the power on? Does the product receive a fax? Does the product copy? Does the device recognize and print from a memory card? Restore the factory-set defaultsDoes the product print from the computer? Does the product scan to the computer? 1Control-panel messages Control-panel messages Canceled copy. Clear document Scanner ErrorFan Error, Turn off then on Error Turn off then on Engine error, press OK Comm. error Sender CsidDevice error, press OK Engine Comm. Error Fit to Page on flatbed only Install color cartridgeLoad Tray 1, Plain Size / Cleaning Non-HP supply Installed Causes of jams Clear jams Clear jams from the ADF photo card models only Where to look for jams Enww Enww Clear jams from the input-tray areas Clear jams from the output-bin Avoid repeated jams General print quality issues Solve image-quality problemsPrint problems Print quality problems AaBbCc See HP ToolboxFX on HP ToolboxFX on Load paper and print media on Service menu item Less paperSetting. See Control-panel menus Print media on Information pages on page 158. If no Solve issues with color documents See Match colors on Media-handling problemsPrint-media guidelines Solve print-media problems Page. See Information pages on Performance problemsPaper and print media on Open the Printers or Printers and Faxes Copy problemsPrevent copy problems Click Set as Default Printer Cartridge on Image problemsSee Clean the product on See Paper and print media on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Resolution and color on Scan problemsSolve scanned-image problems Problem Cause Photo card models only on Be jammed. See Clear jams from the ADF Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems Are plugged in securely Temporarily change print-quality settings Fax problemsPrint-quality checklist Manage and configure printer drivers Change print-quality settings for all future jobs Solve connectivity problemsSolve direct-connection problems Verify that the product is on and online Network problemsResolve communication problems with the network Enww 2Problems with Mac OS X v10.3 and Mac OS X Solve software problemsSolve common Windows problems Solve common Macintosh problems Name, IP address, or Rendezvous or Bonjour host name Issue Cause Solution Solve PostScript PS errorsSoftware troubleshooting Hardware troubleshooting 3PS errors Supplies and accessories Order directly through the HP ToolboxFX software Order parts, accessories, and suppliesOrder through service or support providers Order directly from HP User-replaceable parts Cable and interface accessoriesPart numbers Supplies Enww Hewlett-Packard limited warranty statement Service and support Customer self repair warranty service Print cartridge limited warranty statement Customer support To repack the device Repacking the device Enww Specifications Power consumption Physical specificationsElectrical specifications Table C-5Acoustic emissions Environmental specificationsTable C-4Environmental specifications1 Acoustic emissions Enww Regulatory information Environmental product stewardship program FCC regulations United States and Puerto Rico PlasticsHP LaserJet print supplies Return and recycling instructions HP Color LaserJet CM1312 MFP Series PaperMaterial restrictions Non-US returns Material Safety Data Sheet Msds For more information IC CS-03 requirements Additional statements for telecom fax productsTelephone Consumer Protection Act United States Additional statements for telecom fax products Declaration of Conformity Declaration of conformityHP LaserJet CM1312 HP LaserJet CM1312nfi Declaration of conformity EMI statement Korea Laser statement for Finland Laser safetyCountry/region specific statements Canadian DOC regulations 六价铬 CrVI 溴溴苯 PBB Substances table China Enww ADF Index Enww Enww Enww Printing directly from the memory Enww Unix TCP/IP Msds Enww Page CC430-90975* *CC430-90975