HP CM1312nfi MFP Copy problems, Prevent copy problems, Open the Printers or Printers and Faxes

Problem	Cause	Solution
Pages did not print.	The product might not be pulling media	See Media-handling problems on page 207.
	correctly.
	The media might be jamming in the product.	Clear the jam. See Clear jams on page 195.
	The USB cable or the network cable might be	● Disconnect the cable at both ends and
	defective or incorrectly connected.	reconnect it.
		● Try printing a job that has printed in the
		past.
		● Try using a different USB or network
		cable.
	The product IP address might have been	From the control panel, print a configuration
	changed.	page. Confirm the IP address with that listed in
		the Properties dialog box.
	The product might not be set up as the default	Open the Printers or Printers and Faxes
	printer.	dialog box, right click the product, and then
		click Set as Default Printer.
	The product might have encountered an error.	Check the control panel for an error message.
		See Control-panel messages on page 191.
	The product might be paused or offline.	Open the Printers or Printers and Faxes
		dialog box, and verify that the product status is
		Ready. If it is Paused, right-click the product
		and click Resume Printing.
	The product might not be receiving power.	Check the power cord and verify that the
		product is turned on.
	Other devices are running on your computer.	The product might not share a USB port. If you
		have an external hard drive or network
		switchbox that is connected to the same port
		as the product, the other device might be
		interfering. To connect and use the product,
		disconnect the other device or use two USB
		ports on the computer.

Copy problems

Prevent copy problems

The following are a few simple steps you can take to improve copy quality:

●Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF).

●Use quality originals.

●Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load paper and print media on page 58 for instructions.

●Adjust the control panel settings for the type of original if the automatic settings do not produce the desired result.

210 Chapter 15 Problem solve ENWW