Solve software problems, Solve common Windows problems | HP CM1312

Solve software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE" "Spool32"

"Illegal Operation"

Cause	Solution

	Close all software programs, restart Windows, and try again.
	Select a different printer driver. If the device PCL 6 printer
	driver is selected, switch to the PCL 5 or HP postscript level 3
	emulation printer driver, which can be done from a software
	program.
	Delete all temp files from the Temp subdirectory. Determine
	the name of the directory by opening the AUTOEXEC.BAT file
	and looking for the statement "Set Temp =". The name after
	this statement is the Temp directory. It is usually C:\TEMP by
	default, but can be redefined.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages.

Solve common Macintosh problems

Table 15-2Problems with Mac OS X v10.3 and Mac OS X v10.4

The printer driver is not listed in Printer Setup Utility.

Cause	Solution

The product software might not have been installed or was installed	Make sure that the PPD is in the following hard drive folder:
incorrectly.	Library/Printers/PPDs/Contents/Resources/
	<lang>.lproj
	, where “<lang>” represents the two-letter language code for the
	language that you are using. If necessary, reinstall the software. See
	the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.	Delete the PPD file from the following hard drive folder:
	Library/Printers/PPDs/Contents/Resources/
	<lang>.lproj
	, where “<lang>” represents the two-letter language code for the
	language that you are using. Reinstall the software. See the getting
	started guide for instructions.

ENWW	Solve software problems 223

Image 235

HP CM1312nfi MFP manual Solve software problems, Solve common Windows problems, Solve common Macintosh problems

Contents

HP Color LaserJet CM1312 MFP Series Page HP Color LaserJet CM1312 MFP Series Trademark Credits Copyright and License Table of contents Paper and print media Use product featuresUse the product with Macintosh Connectivity Copy Print tasksColor for Windows Fax fax models only Scan Photo Problem solveManage and maintain the product Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications 253 Appendix D Regulatory information Enww Product basics Product comparison Product is available in the following configurations Product features HP LaserJet CM1312 mfp front view Product walkaroundHP LaserJet CM1312 mfp back view HP LaserJet CM1312 fax/photo-card model front view Interface ports HP LaserJet CM1312 fax/photo-card model Back view Control panel Liquid Crystal Display OK button and navigation arrows Copy Features button access the Copy menuControl-panel walkaround HP LaserJet CM1312 control panel HP LaserJet CM1312 fax/photo-card model control panel Use the control-panel menus Control-panel Setup menu1Copy setup menu Control-panel menus Background Removal Sharpen Default sharpen setting for copies. Possible valuesValues range from 1 to 11 with 6 being the default no Values can be set for each of the following settings 2Reports menu 3Photo setup menu Menu Item Sub-menu item Description Fax Set-up Utility 4Fax setup menu fax models onlyMenu Item Sub-menu item Description Default output Color Question using the arrow keys Company name Basic setup Time/DateAnswer mode Automatic Fax Header Your fax number On multiple pages 5System setup menu Does not specify a size Paper setup Default paper size LetterLegal Default paper type Lists available Cancel Volume Settings Alarm volume Soft After Power OnAdjust Alignment Print Test Adjust Tray 6Service menu 7Network configuration menu Enww Send fax later Fax Resolution Standard FineSend Send a fax Redial 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Software for Windows HP Universal Print Driver UPD Full software installation Print and scan driverSupported operating systems for Windows Supported printer drivers for Windows Upd UPD installation modes Select the correct printer driver for Windows Printer Priority for print settingsChange printer-driver settings for Windows Printers and Other Hardware Remove software for Windows Software installation types for Windows Embedded Web server HP Web Jetadmin web onlySupported utilities for Windows HP ToolboxFX Software Software for other operating systems Use the product with Macintosh Supported operating systems for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Software for Macintosh Remove software from Macintosh operating systems Software installation types for MacintoshSupported utilities for Macintosh Enww Resize documents or print on a custom paper size Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Print Print multiple pages on one sheet of paper in Macintosh Use watermarks Use automatic duplex printing Use the Services menuScan Print on both sides of the page duplex printing Scanning tasks Fax HP LaserJet CM1312 fax/photo-card model only Photo Enww Connectivity USB connection Supported network operating systems 4IP addressing Service name Description2Network product discovery 3Messaging and management That server Configuration View settingsChange settings Network configuration IP address Set passwordManual configuration Automatic configuration IPv4 and IPv6 settings Link speed setting Enww Paper and print media Understand paper and print media use 2Supported envelopes and postcards Size Dimensions TraySupported paper and print media sizes 1Supported paper and print media sizes Supported paper types and tray capacity Media type Weight Capacity1 Paper orientation Special paper or print media guidelines Media type Weight CapacityMedia type Tray Load paper and print media Configure tray Enww Use product features Archive print Economy settings Select fonts FontsPrint lists of available fonts Enww Print tasks Cancel a print job Set paper and quality options Use features in the Windows printer driverOpen the printer driver Use printing shortcuts Obtain support and product-status information Set document finishing optionsSet advanced printing options Printer Features section. b In the Print All Text as Black Change print-quality settingsPrint edge-to-edge originals Enww Copy Automatic document feeder ADF models only Load originals Flatbed scanner Multiple copies Cancel a copy jobUse copy One-touch copy Reduce or enlarge copies for the current job Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies Change the copy-collation setting for the current job Change the copy-collation settingChange the default copy-collation setting Copy quality Copy settingsAdjust the copy quality for the current job Color copies or black and white copies Mono Adjust the lighter/darker setting for the current job Clean the scanner glassAdjust the lighter/darker contrast setting Adjust the default copy quality Print or copy edge-to-edge Define custom copy settingsChange the default media-size setting Copy onto media of different types and sizes Change the default media-type setting Restore the copy-settings defaultsCopy a book photo card models only Copy photos Press Start Copy Copy two-sided documents manually Set the multiple-page flatbed copy settingCopy mixed-size originals Duplex two-sided copy jobs Enww Color for Windows Print in Grayscale Manual color adjustmentManage color Automatic Edge Control Setting description Setting optionsColor themes Neutral Grays Match colors Match colors using the HP Basic Color Match tool Select Install more software Match colors using View Custom Colors Advanced color use Advanced color use Enww Scan Automatic document feeder ADF fax/photo-card model Load originals for scanning Scan methods Use scan Scan from the PC Use the Scan To feature fax/photo-card modelSet up the product Scan Menu button Set up destinations on the product Add destinations Scan to a file, e-mail, or software programDelete destinations Scan Details Error Conditions Scanner FailuresCancel scan Scan to a memory card Scan from the HP Scanning software Cancel scanMemory card failures Scanner resolution and color Scan settingsScan file format Color Resolution and color guidelinesSetting Recommended use Scan quality Scan a book photo card models only Scan a book photo card models only Scan a photo Fax fax models only Fax features Connect additional devices SetupInstall and connect the hardware Connect to a telephone line Set up fax with a telephone answering machine Setup for stand-alone fax Use the control panel to set the fax time, date, and header Configure fax settingsUse fax set-up wizard on the PC Use the Fax Set-Up Utility Use of common localized letters in fax headers Manage the phone book Delete phone book Use phone-book data from other programsProgram Description Manage speed dials Special dialing symbols and optionsCreate and edit speed dials Delete an individual from a group-dial entry Manage group-dial entriesDelete speed dials Create and edit group-dial entries Set fax polling Set the sound-volume settings Change fax settingsSend fax settings Set autoredial Set the dial-tone detectionSet the redial-on-busy option Set resolution settings Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast setting Set the default resolution setting Set the default glass-size settingSet the resolution for the current fax job Use billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Set billing codes Set or change number of rings-to-answer Receive fax settingsUse the rings-to-answer setting Type of telephone line Recommended rings-to-answer setting Set fax forwarding Set the answer mode Use autoreduction for incoming faxes Set up distinctive ring Create stamp-received faxes Set the default fax reprint settingsBlock or unblock fax numbers Make an extension telephone available to receive faxes Use fax Cancel a faxFax software Use fax on a DSL, PBX, ISDN, or VoIP system Delete faxes from memory VoIP Send a faxFax from the flatbed scanner Fax from the automatic document feeder ADF Dial manually with the automatic document feeder ADF Manual dial faxing Send a fax to a group manually ad hoc faxing Dial manually with the flatbed scanner Use speed dials and group-dial entries Send a fax by using a speed dialRedial manually Send a fax by using a group-dial entry Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X Windows Send a fax by dialing from a downstream phone Send a delayed fax Reprint a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Receive a fax Receive faxes when fax tones are audible on the phone line 1Alert and warning messages Solve fax problemsFax error messages Alert and warning message tables Fax Send error Fax memory full Canceling recvFax memory full Canceling send Fax recv. error No Dial Tone No fax answer. Canceled sendFax storage is full. Unable to answer call Invalid entry Print individual fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print all fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Set the fax-error-correction mode Change error correction and fax speedPerform a fax test Fax test on Problems sending faxesProblem Cause Solution Change the fax speed Standard Problems receiving faxes Memory and then resumes answering Performance problems Photo Insert a memory card Insert and remove a memory card Enww Change memory card default settings Print individual photos from the memory card Print photos directly from the memory cardPrint a range of photos from the memory card Print all of the photos from the memory card Print a memory card thumbnail sheet Print and scan photos from a proof sheet Manage and maintain the product Event log Description How to printInformation pages PCL, PCL 6, or PS font list Reports on Fax reports fax models only View the HP ToolboxFX HP ToolboxFXStatus Product information Set up status alertsSet up e-mail alerts Alerts Fax Receive FaxFax phone book Enww Junk Faxes HelpFax send log Fax receive log Enww Device Information System Settings Color Calibration Paper HandlingPrint Quality Print Density Paper Types Device polling Print SettingsSystem setup Service PostScript Network Settings Embedded Web server Features Turn on password protection from the control panel Use HP Web Jetadmin softwareSecurity features Turn on password protection using the embedded Web server Turn on private receive feature Check and order supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Manage supplies Recycle supplies Store suppliesHP policy on non-HP supplies HP fraud hotline Print cartridge Replace supplies Enww Enww Clean the paper path Clean the product Clean the paper path from the product control panel Clean the paper path from HP ToolboxFX Enww Enww Clean the lid backing Clean the scanner glass Clean the exterior Firmware updates Enww Problem solve Does Ready appear Problem-solving checklistStep Verification step Possible problems Solutions Number Is the power on? Does the product receive a fax? Does the product copy? Does the device recognize and print from a memory card? Restore the factory-set defaultsDoes the product print from the computer? Does the product scan to the computer? 1Control-panel messages Control-panel messages Canceled copy. Clear document Scanner ErrorFan Error, Turn off then on Error Turn off then on Engine error, press OK Comm. error Sender CsidDevice error, press OK Engine Comm. Error Fit to Page on flatbed only Install color cartridgeLoad Tray 1, Plain Size / Cleaning Non-HP supply Installed Causes of jams Clear jams Clear jams from the ADF photo card models only Where to look for jams Enww Enww Clear jams from the input-tray areas Clear jams from the output-bin Avoid repeated jams General print quality issues Solve image-quality problemsPrint problems Print quality problems AaBbCc See HP ToolboxFX on HP ToolboxFX on Load paper and print media on Service menu item Less paperSetting. See Control-panel menus Print media on Information pages on page 158. If no Solve issues with color documents Print-media guidelines Media-handling problemsSee Match colors on Solve print-media problems Paper and print media on Performance problemsPage. See Information pages on Open the Printers or Printers and Faxes Copy problemsPrevent copy problems Click Set as Default Printer Cartridge on Image problemsSee Clean the product on See Paper and print media on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Resolution and color on Scan problemsSolve scanned-image problems Problem Cause Photo card models only on Be jammed. See Clear jams from the ADF Prevent scan-quality problems Scan-quality problemsSolve scan-quality problems Are plugged in securely Temporarily change print-quality settings Fax problemsPrint-quality checklist Manage and configure printer drivers Solve direct-connection problems Solve connectivity problemsChange print-quality settings for all future jobs Resolve communication problems with the network Network problemsVerify that the product is on and online Enww 2Problems with Mac OS X v10.3 and Mac OS X Solve software problemsSolve common Windows problems Solve common Macintosh problems Name, IP address, or Rendezvous or Bonjour host name Issue Cause Solution Solve PostScript PS errorsSoftware troubleshooting Hardware troubleshooting 3PS errors Supplies and accessories Order directly through the HP ToolboxFX software Order parts, accessories, and suppliesOrder through service or support providers Order directly from HP User-replaceable parts Cable and interface accessoriesPart numbers Supplies Enww Hewlett-Packard limited warranty statement Service and support Customer self repair warranty service Print cartridge limited warranty statement Customer support To repack the device Repacking the device Enww Specifications Electrical specifications Physical specificationsPower consumption Table C-5Acoustic emissions Environmental specificationsTable C-4Environmental specifications1 Acoustic emissions Enww Regulatory information Environmental product stewardship program FCC regulations United States and Puerto Rico PlasticsHP LaserJet print supplies Return and recycling instructions HP Color LaserJet CM1312 MFP Series PaperMaterial restrictions Non-US returns Material Safety Data Sheet Msds For more information Telephone Consumer Protection Act United States Additional statements for telecom fax productsIC CS-03 requirements Additional statements for telecom fax products Declaration of Conformity Declaration of conformityHP LaserJet CM1312 HP LaserJet CM1312nfi Declaration of conformity EMI statement Korea Laser statement for Finland Laser safetyCountry/region specific statements Canadian DOC regulations 六价铬 CrVI 溴溴苯 PBB Substances table China Enww ADF Index Enww Enww Enww Printing directly from the memory Enww Unix TCP/IP Msds Enww Page CC430-90975* *CC430-90975