Table 15-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

 

call. Plug the product phone cord into a jack

 

 

for another phone line.

 

 

Try a different phone cord.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1312series or the

 

 

support flyer that came in the product box.

 

 

 

Comm. error [Sender CSID]

A fax communication error occurred between

Allow the product to retry sending the fax.

 

the product and the sender.

Unplug the product telephone cord from the

 

 

wall, plug in a telephone, and try making a

 

 

call. Plug the product phone cord into a jack

 

 

for another phone line.

 

 

Try a different phone cord.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1312series or the

 

 

support flyer that came in the product box.

 

 

 

Device error, press OK

Generic engine error.

This is a warning message only. Job output

 

 

might be affected.

 

 

 

Device is busy. Try again later

The product is currently in use.

Wait for the product to finish the current job.

 

 

 

Doc feeder jam

ADF has not been cleared since previous

Clear the jam.

 

jam.

 

 

 

 

Doc feeder jam Clear, Reload

A piece of media is jammed in the ADF tray.

Open the document release door, clear the

 

 

jam, close the document release door, and

 

 

reload the paper into the ADF tray.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1312series or the

 

 

support flyer that came in the product box.

 

 

 

Document feeder mispick. Reload

Media in the ADF tray was not picked up.

Remove the media from the ADF tray, and

 

 

then reload it.

 

 

Clean the ADF pickup roller. See Clean the

 

 

automatic document feeder (ADF) pickup

 

 

roller assembly on page 181.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1312series or the

 

 

support flyer that came in the product box.

 

 

 

Door open

The print-cartridge door is open.

Close the print-cartridge door.

 

 

 

Engine Comm. Error

The product has experienced an engine

Turn off the power by using the power switch,

 

communication timeout error.

wait at least 30 seconds, and then turn on the

 

 

power and wait for the product to initialize.

 

 

If a surge protector is being used, remove it.

 

 

Plug the product directly into the wall socket.

 

 

Use the power switch to turn the product on.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1312series or the

 

 

support flyer that came in the product box.

 

 

 

Engine error, press OK

The product experienced a print engine error.

This is a warning message only. Job output

 

 

might be affected.

 

 

 

ENWW

Control-panel messages 193

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HP CM1312 Comm. error Sender Csid, Device error, press OK, Device is busy. Try again later, Doc feeder jam, Door open